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    • Work closely and collaborate with all things related to Customer Relationship Management system (CRM; currently Salesforce), support launch on lead management…
    • View all Kumon North America, Inc. jobs - Remote jobs - Call Center Representative jobs in Remote
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    • Use technology tools as directed and within established guidelines to support daily tasks.
    • All Call Center (CC) positions will undergo cross-training to support…
    • Respond to customer support tickets via live chat and email during assigned US business hours.
    • Contribute to support metrics such as response time, resolution…
    • Ongoing support is available to ensure quality and consistency.
    • This role focuses on converting audio into accurate written text, with opportunities to…
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    • Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
    • Provides support to customers via phone, email, chat, and online help channels.
    • Previous call center/customer support center experience preferred.
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    • Utilize advanced support technologies and processes engineered to achieve outstanding results.
    • Please note that we may use artificial intelligence (“AI”) tools…
    • Because we support critical businesses, please note that working on holidays and statutory days may be required.
    • Available Shifts (Set Weekend Schedules).
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    • Financial support for professional development.
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    • Previous experience working for online advertising company a plus.
    • The role of the Customer Support Agent is to provide customer-focused support.
    • Respond promptly to inbound inquiries from interested prospects via phone or online channels.
    • In this role, you will be the first point of contact for potential…
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Call Centre Agent
Kumon North America, Inc.
·
3.9
Remote
Part-time
Apply now

Job details

Pay information not provided
Part-time
Remote

Full job description

Job Summary:
Call Centre Agents support Kumon North America's Customer Service function and its mission to efficiently and effectively handle all responsibilities surrounding lead management. The intent is to streamline operations to align with Customer Relationship Management (CRM) implementation. The Agent bridges the gap between the customer and the Kumon brand. The role and responsibility of this person is to ensure that each touch point across the customer journey is engaging, efficient and effective.

Core Responsibilities:
Answer calls to 1-800-ABC-MATH and Kumon center phones that are part of the Kumon Lead Management System regarding potential Enrollment (leads).
Manage calls being made by new customers who seek information about the Kumon Program and are interested in booking a parent orientation.

Manage other forms of inquiries by enrolled and non-enrolled families regarding other Kumon initiatives.
Answer complaint calls and document.
Work closely and collaborate with all things related to Customer Relationship Management system (CRM; currently Salesforce), support launch on lead management side.
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