Online Customer Support jobs

Antarctica Sales Specialist (Adventure Travel)

Salary: CAD $55,000 - $59,500 base + uncapped bonus. OTE $66,000 - $71,000+ (with strong performers exceeding this)

(Paid in GBP and converted to CAD)

Location: Canada - Remote

Hours: Full-time

About Swoop

We are a global community of over 100 adventure travel enthusiasts - ex-guides, avid travellers, and those with an adventurous spirit - spanning five continents. Since 2010, we’ve helped more than 15,000 people experience the trip of a lifetime in Antarctica, Patagonia and the Arctic. Our success is rooted in our intimate knowledge of these incredible regions, our deep care for their preservation, our commitment, as a B Corp, to doing what’s right for people and the planet and, above all, our connectedness as a global team.

About the role

We’re seeking an Antarctica Sales Specialist with a proven track record of high achievement in tailor-made or luxury travel sales. Ideally, you’ve sold Antarctic expeditions before, but we’re equally interested in candidates who have excelled in selling complex, high-value trips to other remote or experiential destinations — and are ready to specialise in the polar regions.

We’re expanding our global sales team and are particularly excited to connect with candidates based in Canada, where a strong culture of adventure travel and outbound exploration makes this a key market for Swoop.

You’ll bring the commercial drive, empathy, and consultative approach needed to guide customers through once-in-a-lifetime travel decisions. You're confident in managing the entire sales cycle, from discovery through to proposal, follow-up, and conversion — and consistently exceed individual targets.

This is a fast-paced, target-driven role. You’ll be proactive in business development, not just relying on inbound enquiries but also identifying and nurturing opportunities. You’ll know how to reinforce the sale through compelling written communication and be the kind of person who stays calm, focused, and resilient under pressure.

Key responsibilities

• Manage the full sales cycle for tailor-made Antarctic expeditions — from initial enquiry through discovery, proposal, follow-up, and conversion
• Consistently exceed individual sales targets by closing complex, high-value bookings with confidence and precision, with the opportunity to significantly increase earnings through performance
• Design bespoke itineraries tailored to customer needs, drawing on deep destination knowledge and a consultative sales approach
• Proactively generate new business, identifying and pursuing sales opportunities beyond inbound enquiries
• Build strong customer relationships, creating trust through active listening, empathy, and expert guidance throughout the booking journey
• Craft compelling written proposals and follow-ups that reinforce value and drive conversion
• Maintain accurate sales records and manage pipelines using CRM tools and booking platforms
• Collaborate cross-functionally with Customer Experience, Product, and Marketing teams to deliver outstanding pre- and post-sale service
• Stay up to date on Antarctic products and experiences, including vessels, itineraries, operators, and seasonal trends
• Understand and embody Swoop’s four sustainability priorities and embed in your day-to-day responsibilities, decision making, and collaboration

About you

Core experience & skills:

• You’re a proven high-performer in luxury or tailor-made travel sales, with a strong track record of exceeding ambitious targets and maximising commission opportunities

What will help you thrive:

• You thrive in a fast-paced, target-driven environment and are motivated by both individual success and team impact
• You’re resilient and self-motivated, bouncing back from setbacks and staying committed to delivering exceptional service
• You’re commercially sharp and customer-first, always balancing conversion with long-term value and trust
• You take a consultative, empathetic approach to selling, guiding customers through complex, high-value decisions
• You’re confident designing and selling bespoke, multi-component itineraries to remote or experiential destinations
• You’re naturally proactive in business development, actively identifying and nurturing opportunities rather than waiting for inbound leads
• You’re a clear and persuasive communicator, both on the phone and in written proposals or follow-ups
• You’re organised, tech-savvy, and comfortable managing pipelines using CRM systems and booking platforms
• You value collaboration and integrity, and align with Swoop’s values of sustainability, adventure, and exceptional service
• You may have first-hand experience of the polar regions, particularly Antarctica — or you’re ready to specialise in this extraordinary part of the world

Employment details

Salary & Compensation:

• Base Salary: CAD $55,000 - $59,500 base per annum(depending on location & experience)
• Sales Bonus: CAD $6,800 - $8,500 per annum (uncapped)
• Company Bonus: CAD $3,000 per annum
• On-Target Earnings: CAD $66,000 - $71,000+

As a UK-based company, compensation is paid in GBP and converted to CAD

Holiday:

• Twenty-five days paid vacation, in addition to your birthday and statutory holidays

Working Hours:

• Full-time, 37.5 hours per week. Monday to Friday 9am to 5:30pm. Although some flexibility may be required to meet the needs of Swoop's global customers

Weekend Working:

• Two weekend days per month (e.g. one Saturday and one Sunday)
• Equivalent time off will be given during the week

Working Arrangements:

Remote:

• Even for remote team members, occasional visits to our Bristol office may be required for training, team collaboration, or key meetings
• All team members will also be required to join our International Togetherness event, held once a year — a chance for the entire global Swoop team to connect in person

Benefits Include:

• Flexible remote working environment
• Opportunity to work across international markets
• An annual familiarisation trip to our destinations
• Annual International Swoop Togetherness Event
• Monthly company bonus
• Company laptop
• Wellbeing support
• A supportive, globally connected culture where balance and belonging matter

How to apply If you feel you’ve got what it takes, please apply now. The closing date is Friday 10th July 2026.

Once you have applied, you will receive a Swoop application form, which must be completed and submitted by Sunday 12th July 2026 in order for your application to be considered.

Supporting you to be yourself

Swoop is committed to creating a diverse environment and is proud to be an equal opportunity employer for all Swoopers all over the world. All qualified applicants will receive consideration for employment without regard to race, colour, religion, identity or expression, sexual orientation, national origin, disability, age, or veteran status. We support Swoopers to feel they can be absolutely themselves, because only then we will get the best out of each other.

Pay: $55,000.00-$71,000.00 per year

Benefits:

• Company events
• Paid time off
• Work from home

Work Location: Remote