Office Assistant jobs in Brisbane, ON

Dental Office Administrator

Position: Office Administrator – Dental
Employment Type: Full-Time

Job Summary

We are seeking an experienced and organized Dental Office Administrator to join our team. The ideal candidate will have strong knowledge of dental office administration, insurance processing, accounts receivable/payable, patient scheduling, and daily financial reconciliation.

The successful candidate will be responsible for ensuring the smooth operation of the administrative side of the dental practice while providing excellent service to patients and maintaining accurate financial and insurance records.

Key Responsibilities

• Manage daily administrative operations of the dental office.
• Submit and process dental insurance claims, including electronic and manual claims.
• Prepare and submit pre-determinations/pre-authorizations and follow up with insurance companies regarding outstanding requests.
• Review insurance responses, explain coverage and patient portions, and update treatment estimates accordingly.
• Follow up on outstanding insurance claims and accounts receivable.
• Collect patient payments and accurately process payments through the office payment systems.
• Perform daily end-of-day reconciliation, including balancing payments, deposits, and office transactions.
• Manage and follow up on outstanding patient balances.
• Maintain accurate accounts receivable and accounts payable records.
• Process invoices and assist with vendor payments and account reconciliation.
• Communicate with insurance companies regarding claims, pre-determinations, eligibility, and coverage.
• Coordinate patient appointments based on insurance approvals and treatment plans.
• Follow up with patients regarding approved treatment and assist with booking appointments accordingly.
• Coordinate treatment schedules to maximize office efficiency and maintain a productive schedule.
• Verify patient insurance coverage and assist with treatment estimates.
• Maintain accurate patient financial records and ensure confidentiality of patient information.
• Work closely with dentists, hygienists, dental assistants, and the front-desk team to ensure smooth patient flow.
• Provide professional and friendly customer service to patients in person and over the phone.
• Assist with general administrative duties and other office responsibilities as required.

Qualifications & Experience

• Previous dental office administration experience is required.
• Strong understanding of dental insurance claims and pre-determination processes.
• Experience with accounts receivable, accounts payable, and financial reconciliation.
• Experience collecting patient payments and managing outstanding balances.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to communicate professionally with patients, insurance companies, laboratories, and vendors.
• Comfortable handling confidential patient and financial information.
• Ability to work independently while also being an effective team member.
• Experience with dental practice management software is an asset.

Ideal Candidate

We are looking for someone who is organized, reliable, detail-oriented, and confident in handling the financial and administrative responsibilities of a busy dental practice. The ideal candidate understands the dental insurance process from claim submission through payment and reconciliation and is comfortable following up with both insurance companies and patients to ensure accounts are kept up to date.

Pay: $21.76-$26.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off

Work Location: In person