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Oban Inn, Spa & Restaurant jobs in Malahat, BC

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    • The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and…
    • View all Westin Bear Mountain Resort & Spa jobs - Langford jobs
    • Salary Search: Front Desk Agent salaries in Langford, BC
    • See popular questions & answers about Westin Bear Mountain Resort & Spa
    • Discounts on spa retail products.
    • You'll create meaningful connections with guests while providing attentive table service, coordinating restaurant and room…
    • Previous dishwashing experience in a hotel or restaurant environment is an asset.
    • Maintain a professional and respectful working relationship with culinary,…
    • Uphold restaurant and hotel standards to enhance guest satisfaction.
    • Minimum 2 years proven experience in the kitchen of a high-volume hotel or restaurant.
    • 50% off spa treatments and savings on spa retail products.
    • As Lodge Support, you’re at the centre of the action.
    • As the designated Ambassador of the hotel’s luxury transportation experience, in partnership with Lexus, you deliver exceptional hospitality through refined and…
    • Minimum 2 years’ experience preferred.
    • Hold a valid BC driver’s license and access to a vehicle to get to the Resort & Track as there is no public…
    • Launch resort packages on a rolling monthly basis (e.g., seasonal stay packages, spa circuit promotions, Gift Card campaigns), aligned to booking pace and…
    • Discounts on spa treatments and retail products.
    • Behind every exceptional guest experience is a resort that's safe, welcoming, and operating seamlessly.
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Job Post Details

Front Desk Agent
Westin Bear Mountain Resort & Spa
·
4.0
1999 Country Club Way, Langford, BC V9B 6R3
From $22 an hour
Full-time
Apply now

Job details

From $22 an hour
Paid time off, Vision care, Dental care, On-site parking
Full-time
Weekends as needed, Morning shift, Evening shift
1999 Country Club Way, Langford, BC V9B 6R3

Full job description

Who we are

The Westin Bear Mountain Resort & Spa in Victoria is a luxurious 5-star hotel with 91 rooms, a restaurant, a bar and lounge area, a 300-person ballroom, and conference facilities. The hotel is part of the Westin brand, which falls under the Marriott umbrella. The hotel also features a state-of-the-art spa and serenity pool.

About the position

Our hotel is looking for an experienced Guest Service Agent to join our busy front desk team. In this position, you will provide front desk services to our 5-star guests, process payments and act as an excellent source of information on all hotel matters, amenities and surrounding areas. Our perfect candidate thrives in a busy environment, knows how to provide personal and instinctive customer service and is passionate about the hospitality industry. While previous hotel experience is an asset, other relevant experience will also be considered.

About the job

Greet and welcome guests upon arrival

Verify reservations, collect payment, assign rooms, and address guest needs

Maintaining strict confidentiality and accurate records of guest interactions and transactions

Answer calls, make reservations, and act as concierge

Foster communication with other departments and promote loyalty programs

Ability to perform in a fast-paced environment

Ability to work independently, but also as part of the front desk team

What we offer

Our location atop Bear Mountain Resort in Langford offers convenience to our commuting employees. We provide free on-site parking for those with their own vehicles. We prioritize our staff's well-being, offering complimentary top-notch lunches in the staff room and free access to our fitness facility.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Paid time off
  • Vision care

Ability to commute/relocate:

  • Langford, BC V9B 6R3: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Can you commit to morning, mid and evening shifts as well as weekend shifts?

Work Location: In person

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