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    • Strong Windows 11 desktop support knowledge.
    • Deliver responsive helpdesk and remote support services.
    • Flexibility for occasional after-hours support.
    • Maintain and support email security configurations and controls.
    • Provide hands-on support for physical infrastructure and data center equipment when required.
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    • Provide escalation support for those engineers, as well as taking on a case load of your own.
    • Assign incoming cases to engineers.
    • Ability to perform light programming, scripting, and automation work in support of platform engineering and development teams.
    • Superior customer service experience, technical support and IT field support is required.
    • This will be a support role providing hyper care support for hardware…
    • This role focuses on network troubleshooting, performance optimization, security operations, and the implementation and support of network infrastructure and…
    • Our Calgary-based client is seeking an Overnight Deployment Engineer to support the remote deployment and installation of application updates across their Point…
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    • Job Title/Titre d'emploi Network Storage and Backup Engineer - Contract Calgary.
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    • Minimum 5 years of experience within the last 10 years as a lead engineer and/or technical mentor on complex technical projects.
    • Reporting to the Field Service Supervisor, this position directly contributes and supports the Leak Repair service line of Innovator Industrial Services and…
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    • Provide escalation support for those engineers, as well as taking on a case load of your own.
    • Assign incoming cases to engineers.
    • Proven customer support experience in the IT industry.
    • Previous experience providing remote support is a definite asset.
    • Ongoing professional development and training support.
    • Provide technical input to support ongoing and future project opportunities.
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Job Post Details

MSP Engineer (L2) - job post

SkySail Tech
West Kelowna, BC•Hybrid work
$60,000–$70,000 a year - Full-time

Job details

Pay

  • $60,000–$70,000 a year

Job type

  • Full-time

Location

West Kelowna, BC•Hybrid work

Benefits

Pulled from the full job description

  • Designated paid holidays

Full job description

Are you a technically skilled IT professional who enjoys solving problems, building client relationships, and working in a supportive MSP environment?

SkySail Technologies is looking for an MSP Engineer (L2) to join our growing team. This role is ideal for someone who thrives in a hands-on support environment, enjoys variety in their day, and wants opportunities to expand their technical expertise while making a real impact for clients.

This is a primarily onsite hybrid role, with approximately 80% of your time spent supporting professional services clients throughout the Interior BC region and the remainder focused on remote support and proactive system maintenance.

What We Offer

  • Competitive salary: $60,000–$70,000 CAD
  • Health Spending Account
  • 10 wellness days annually, plus vacation and paid holidays
  • Hybrid work environment
  • Career growth and professional development opportunities
  • Supportive, collaborative company culture
  • Small, close-knit team where your contributions matter

What You’ll Do

  • Provide onsite technical support to client environments across Interior BC
  • Deliver responsive helpdesk and remote support services
  • Perform proactive maintenance to reduce downtime and prevent recurring issues
  • Configure, deploy, and support workstations, mobile devices, and peripherals
  • Administer Microsoft 365 user accounts and services
  • Troubleshoot desktop, network, and connectivity issues
  • Assist clients with technology best practices and day-to-day IT needs
  • Contribute to documentation and continuous improvement initiatives

What You Bring

  • 1–3 years of IT support or MSP experience
  • Strong Windows 11 desktop support knowledge
  • Experience supporting Microsoft 365 environments, including: Exchange Online, SharePoint, Teams, and Intune
  • Working knowledge of:, TCP/IP, DNS, DHCP, and VLANs
  • Familiarity with Active Directory and Azure AD fundamentals
  • Understanding of backup and disaster recovery concepts
  • Excellent communication and customer service skills
  • Ability to work independently and collaboratively
  • Flexibility for occasional after-hours support
  • Valid driver’s license and ability to travel to client sites

Bonus Skills

  • Mobile device management (iOS/Android)
  • Basic PowerShell scripting

Why Join SkySail Technologies?

At SkySail, you won’t be just another technician. You’ll work directly with clients, gain exposure to diverse environments, and grow alongside a team that values initiative, learning, and collaboration. We believe in supporting our employees as much as we support our clients.

Apply Today

Quick apply with your resume here

OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-DLHQS7UVF/landing

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Pay: $60,000.00-$70,000.00 per year

Work Location: In person

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