Newspapers Call Centre jobs

This position includes delivery of resume and cover letter assistance to the clients we serve. Attention to detail and good written communication skills are essential for this position and will be assessed through the quality of resume and cover letter you submit. We have many free resources available, should you require assistance to customize your documents.

Job purpose

To provide exceptional services to clients, employers and general public accessing Employment Connections, WorkBC Employment Services Centre storefront location by maintaining an accessible and welcoming Centre that provides relevant labour market and career information to assist clients in securing sustainable employment (or community attachment). The Employment Administrator introduces clients to services and screens clients for appropriate service; develops employment resources; assists clients with job search activities; creates competitive resumes and job search tools and maintains the Centre’s equipment and supplies.

Duties and responsibilities

· Initial greeting and screening of clients in person and via phone ensuring a welcoming and inclusive space for all clients and guests.

• Designate for the Employment Connections Job Board, includes assisting employers to post jobs, new listings management, answering client inquiries regarding job postings etc.
• Update Blog postings on Job Board
• Create marketing materials, utilizing AI and Canva
• Order office supplies and maintain inventory
• Ensure that clients are aware of available services and supports related to achieving job sustainment through resources, referrals or direct assistance
• General office tasks
• Answer the phones in a timely manner and direct calls to the correct offices or person, as well as managing the phone administration
• Monitor clients, provide assistance and determine when and if clients are having difficulty and should be assessed for case management.
• Responsible for entering and monitoring required information into Integrated Case Management database
• Ensure clients have updated and accurate resumes by assisting clients with resume creation, review, proof-reading, and making recommendations for change
• Provide clients with current job opportunities through creation of Weekly Job Posting sheet, by utilizing community connections, online communication, newspapers, job boards and employer contacts
• Assist clients in locating and referring to other community-based services via the internet, newspaper, phone listings, community resource database, and printed materials
• Ensure that the client resources are current, relevant and up to date. Monitor and update employment sector listings, training schedules etc.
• Maintain accurate and updated labour market information
• Gather information through a range of avenues including local and regional newspapers, articles, publications, websites, and employer contacts
• Provide individual assistance with online applications, and other online applications and company orientations
• Responsible for reminder calls to clients to confirm appointments
• Maintain the self-serve resource area in a neat and tidy manner throughout the day
• Coordinate, with approval, meeting room schedules for employers, service providers, and the community requesting room usage
• Monitor and update daily tracker detailing usage of centre
• Assists with conducting needs assessment to determine if a client is in need of referral to Employment Counsellors or is ready to seek employment independently

Qualifications

Minimum of two (2) years of experience in customer and client relations.

Preference for degree, diploma, or certificate in Social Services, Humanities, Office Administration, or Business Management.

· Note: An equivalent combination of education, training, and experience may be considered.

Proficient with technology in a Windows environment, MS Office/365, printers/scanners, and web-based tools, including AI

Strong business English competency including verbal and written communication skills.

Ability to maintain non-judgemental stance and adhere to client confidentiality and professional conduct policies.

Exceptional interpersonal and customer service skills and demonstrated ability to serve with marginalized and culturally diverse populations.

Excellent collaboration, organization, and prioritization skills.

Ability to adapt and be flexible in challenging situations.

Specialized knowledge and familiarity with the local labour market is an asset.

Creativity and knowledge of Canva and PowerPoint is an asset.

Compensation and Benefits Package

Wage Range: $25-$27 per hour (35-37.5 hours per week)

Vacation allowance starting at 3 weeks per year (prorated and accessible within first year).

Additional paid holidays include 13 statutory holidays per year.

Benefits package including prescription drugs, health, dental and vision plan.

8 paid personal days off per year (no doctor’s note required).

Robust leadership and employer-paid support for personal growth and professional development.

Working hours are Monday-Friday 8:30 am - 4:30 pm. Rotational coverage until 5.30 on Mondays.

The Employment Administrator will be eligible for employee benefits after a three-month probationary period.

Criminal Record Check is required.

How to Apply:

Please send resume and cover letter via email to:

Anne McMenamin

anne@employmentconnections.bc.ca

While we appreciate all applications; only those selected for an interview will be contacted.

Pay: $25.00-$27.00 per hour

Work Location: In person