Newspaper jobs in Oakville, ON

Job Summary:

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines the guest’s reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities:

1. Learn, understand and implement our Guest Loyaly Program “ IHG One Rewards”

2. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

3. Run audit reports/journals from the front office system, Point of Service and the computer.

4. Make corrections and adjustments and handle all computer problems that might occur throughout the shift.

5. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

6. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

7. Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.

8. Ensure that guest arrival/departure is carried out in a friendly and professional manner with all cash and credit transactions being handled in accordance with company policy.

9. Answer the switchboard in a courteous and caring manner ensuring accurate recording and prompt delivery of all messages or explanation/use of voicemail in line with property policy.

10. Ensure the security of cash, keys, safety deposit boxes and be responsible for the safety and security of the building being aware of procedures to follow in the event of emergency or disruptive situations to maintain personal safety and guest safety as required by property and company policy.

11. Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding rooms revenue/occupancy.

12. Program wake-up calls, order and *deliver newspapers, *set up continental breakfast and *meeting rooms in accordance with property policy. (* if applicable)

13. Be totally conversant with the computer system and balance daily/accounting transactions and run reports/draw up statistical information as required by property and company policy.

14. Ensure accurate completion and timely submission of reports/information as required 15. Audit room rates, charges and reconcile and balance revenues generated as per night audit checklist.

16. Carry out cleaning of the lobby and public areas as designated by property policy.

17. Complete computer system backups and save in accordance with company procedures.

18. Carry out Accounts Receivable and other accounting duties as assigned achieving standards required by company policy.

19. Be aware of competitor activity and assist with sales related activities in terms of ascertaining, logging and tracking of information.

20. Be competent in the completion of month end duties in line with company policy.

21. To ensure full completion of all duties relating to the shift and a concise handover in order to assist the smooth running of the property, effective team work and guest satisfaction.

22. Comply with attendance rules and be available to work on a regular basis.

23. Perform any other job related duties as assigned.

Education:

High school graduate or equivalent.

• Diploma in accounting, hotel management or business.
• 1 year experience of prior hotel front desk or general customer service.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Must be able to speak and understand the primary language used by guests who visit the workplace.

Experience: Previous hotel-related experience desired.

• Physical: Requires grasping, writing, sitting, standing, walking, repetitive motions, hearing, visual acuity, and may on occasion require lifting and carrying up to 40 pounds.

Work remotely

No

Job Types: Full-time, Permanent

Pay: $18.75-$20.30 per hour

Application question(s):

• Have you ever worked overnight shifts?

Experience:

• hotel reception: 1 year (preferred)

Language:

• English and are clear on the telephone (required)

Work Location: In person