New Haven Restaurant jobs

Wine Sommelier

Role Summary

This role reports to the Director of Food & Beverage. As a Wine Sommelier at JW Marriott The Rosseau Muskoka Resort & Spa, you will elevate the guest dining experience by curating exceptional wine pairings, maintaining a thoughtfully developed wine program, and delivering personalized, luxury-level service. Leveraging your expertise in wine regions, varietals, vintages, and food pairings, you will create memorable dining experiences while supporting the resort's commitment to JW Marriott standards and Leading Quality Assurance (LQA) service excellence. This role is ideal for a hospitality professional with a passion for wine, guest engagement, and team education.

Raise your glass to new opportunities! If you’re passionate about wine and delivering exceptional service in an elegant setting, we invite you to pour your talents into our team—apply now and start your journey with us.

Accountabilities

* Present, open, and serve wine and champagne with precision, confidence, and professionalism.

* Provide knowledgeable recommendations and pairings that enhance guests' culinary experiences.

* Answer guest questions regarding wine origins, vintages, varietals, tasting profiles, and production methods.

* Curate, update, and maintain wine lists and beverage offerings within the MICROS system.

* Collaborate with culinary and restaurant leadership to develop wine pairings and seasonal beverage features.

* Attend tastings and work closely with suppliers and distributors to evaluate and source new wines and products.

* Create and implement wine-focused promotions, events, and incentive programs that support revenue generation and guest engagement.

* Monitor and replenish inventory levels within wine cellars and beverage storage areas, ensuring proper product rotation and storage practices.

* Maintain the cleanliness, organization, and presentation standards of wine cellars, storage areas, and wine service equipment.

* Conduct regular wine tastings and educational sessions for servers, bartenders, and leadership teams to enhance product knowledge and service confidence.

* Secure liquors, beers, wines, coolers, cabinets, and storage areas while ensuring compliance with inventory control procedures.

* Maintain accurate inventory records, spill sheets, and beverage-related documentation.

* Follow all applicable liquor regulations and responsible alcohol service requirements.

* Welcome and acknowledge each guest with a warm smile, eye contact, and a friendly verbal greeting, using the guest's name whenever possible.

* Anticipate guest needs, personalize interactions, and create distinctive dining experiences that exceed expectations.

* Demonstrate expert knowledge of menu offerings, ingredients, preparation methods, wine pairings, promotions, and dietary accommodations.

* Accurately record and deliver food and beverage orders, ensuring all special requests, allergies, dietary restrictions, and modifications are communicated clearly to the culinary team.

* Monitor guest satisfaction throughout the dining experience, proactively identifying opportunities to exceed expectations and enhance the guest journey.

* Actively listen and respond professionally to guest questions, concerns, and requests, utilizing JW Marriott service recovery standards to resolve issues promptly and effectively.

* Provide attentive and respectful assistance to guests with disabilities in accordance with Marriott accessibility standards and guidelines.

* Maintain proper table maintenance throughout service, including clearing, resetting, and ensuring presentation standards are consistently met.

* Build and maintain positive working relationships with associates and leaders while contributing to a collaborative team environment.

* Ensure adherence to JW Marriott brand standards, LQA service expectations, and departmental operating procedures.

* Compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment through active participation in the health and safety program.

* Other duties as assigned.

Working Conditions

* Must be able to work flexible hours including days, evenings, nights, weekends, and holidays.

* Read and visually verify information in a variety of formats, including small print.

* Stand, sit, or walk for extended periods or for an entire work shift.

* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

* Move through narrow, confined, or elevated spaces.

* Move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.

* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Requirements

Education:

* Sommelier training diploma or working towards obtaining certification

* WSET Level 3 Certification required.

* Smart Serve Certification required.

Experience:

* Minimum of 2 years of experience in a Sommelier, Wine Steward, or similar beverage-focused role.

* Luxury hotel, resort, or fine dining experience preferred.

Skills:

* Extensive knowledge of wine regions, varietals, vintages, and food pairings.

* Strong guest engagement, communication, and presentation skills.

* Ability to educate, coach, and inspire team members.

* Strong organizational skills with attention to detail.

* Ability to thrive in a fast-paced luxury hospitality environment.

Certifications:

* WSET Level 3 Certification required.

* Smart Serve Certification required.

* Certified Sommelier designation considered an asset.

Candidate Privacy & Selection Statement:

At JW Marriott The Rosseau Muskoka, we are committed to a fair and transparent hiring process. Please note that artificial intelligence (AI) is not used to screen, evaluate, or select candidates for employment. Your application is always reviewed by real people who value your time and talent.

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.

Pay: $17.95-$25.00 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• On-site gym
• On-site parking
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Minett, ON: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Smart Serve (preferred)
• WSET Level 3 (required)

Work Location: In person