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Network Technician jobs in Winnipeg, MB

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    • IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social…
    • Ad-hoc activities may include training new technicians, making suggestions on replacement components or devices, etc.
    • The scope of work will include:*.
    • Install aerial fibre optic cable on new and existing strand.
    • Work collaboratively with other linemen to ensure successful fiber optic network deployment.
    • Minimum 2 years of experience with alarm systems, video surveillance systems, card entry systems - An asset but not required.
    • Job Types: Full-time, Permanent.
    • Strong understanding of network fundamentals and troubleshooting methodologies.
    • This role ensures all cabling and systems are properly deployed, tested, and…
    • Develop and maintain professional working relationships with project teams to assist in the achievement of project.
    • We are a leader among energy companies in.
    • _*We offer a competitive base salary, car mileage reimbursement and a bonus program to celebrate the employee’s success.
    • Do you want to solve business problems?
    • Competitive salary starting from $4,337 - $6,413/month for new recruits who join the Regular Force under the Direct Entry plan.
    • Job Types: Full-time, Part-time.
    • Inspect new or existing installations for compliance with building codes and safety regulations.
    • We are dynamic problem solvers and forward-thinking…
    • You will be contacted if you are selected for an interview.
    • Adaptable and quick to learn new systems, technologies, and hardware.
    • Ability to lift up to 20 lbs.
    • Testing, and troubleshooting of Fibre Optic networks;
    • Maintaining project and safety documentation;
    • Preference given to those with additional experience or FTTX…
    • Only those selected for an interview will be contacted.
    • Install & Educate: Set up new wide format print equipment at customer sites and provide hands-on…
    • CDC Computers, Winnipeg's premier IT provider since 1983, offers hardware, repairs, and managed services from our new location at 1561 Erin Street.
    • CDC Computers, Winnipeg's premier IT provider since 1983, offers hardware, repairs, and managed services from our new location at 1561 Erin Street.
    • Only those selected for further consideration will be contacted.
    • Three to five years experience in a network, security or IT support role.
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Job Post Details

IntouchCX logo

Technical Customer Support Advisor - job post

IntouchCX
3.2 out of 5 stars
875 St. James Street, Winnipeg, MB
$18.30 an hour - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • $18.30 an hour

Job type

  • Full-time

Location

875 St. James Street, Winnipeg, MB

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care
  • Flexible schedule

Full job description

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

Making someone’s day is a rewarding way to spend yours.

Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We’re looking for Technical Customer Support Advisors to join our team!

Our Technical Customer Support Advisors are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

As a Technical Customer Support Advisor, You Will…

  • Demonstrate passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
  • Obsess over the customer experience and constantly strive to exceed their expectations
  • Communicate clearly and effectively, both written and verbal (in required language)
  • Tailor communication and style to differing audiences and read verbal and non-verbal cues
  • Approach problems with flexibility and adapt your approach without compromising outcome

As a Technical Customer Support Advisor, You Have…

  • A High School diploma (or GED)
  • One year of customer care experience (preferred)
  • Stellar phone presence - people can hear you smiling!
  • Technical knowledge and expertise
  • Experience in technical troubleshooting
  • Experience using iOS, Smartphones, Tablets, and PC/Mac products
  • Familiarity with iOS and/or macOS, or comparable technology, is preferred.
  • The confidence to navigate through multiple systems and tools to research, comprehend and deliver solutions to customers in real time
  • A strong sense of professionalism exhibited by staying calm under pressure
  • Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
  • A performance mindset - you’re motivated by results and self-improvement
  • A deep curiosity for understanding technology and a passion for continuous knowledge
  • The ability to self manage and work independently
  • The ability to do repetitive job duties, but an eagerness to take on more when needed
  • Self-awareness to identify and navigate through challenges associated with the role
  • Eagerness to receive feedback, embrace coaching and demonstrate changes as a result

Benefits of Working as a Technical Customer Support Advisor:

  • Work on site at our newest and largest campus in Winnipeg!
  • Flexible schedules
  • Competitive salary - $18.30 / hr
  • Industry-leading benefits - Dental, vision, and health.
  • Amazing career growth opportunities
  • Fun on-site events hosted by our Employee Experience team!

Availability: Full-time (some shifts may depend on availability)

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Pay: $18.30 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Vision care

Work Location: In person

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