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Network Support jobs in Toronto, ON

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    • Provide network support and resolve problems to the end user satisfaction.
    • Diploma in network engineering, computer science or related field is preferred;…
    • Document issues and resolutions in our support system (Zoho Desk).
    • Participate in on-call rotation for after-hours critical support.
    • Ability to maintain build books and network diagrams;
    • The Technology Coordinator will implement and organize Move, Change and Deploy of IT equipment and…
    • Manage and support LAN, WAN, WLAN, and data center networks ensuring high availability, performance, and resiliency.
    • Strong production deployment and application support experience, including incident triage, troubleshooting, and resolution.
    • 7+ years of experience supporting enterprise network infrastructure.
    • Demonstrated expertise troubleshooting complex network and security issues.
    • Strong understanding of network fundamentals and troubleshooting methodologies.
    • Install cable supports, pathways, and containment systems as required.
    • Working knowledge of networks and network cabling preferred.
    • 4+ years of experience in IT support, service desk, or desktop support roles.
  • View similar jobs with this employer
    • Troubleshoot cabling, hardware and network related issues in the field.
    • Experience in troubleshooting cabling, hardware and network related issues in the field.
    • Demonstrated experience with providing support for a digital system or website.
    • Ideal Candidate Rate: CAD 35-40/Hr (Depending on the experience).
    • Knowledge of network security, certificate management, firewalls, encryption, and secure communication practices.
    • Medical, Dental, and Vision Insurance.
    • Provide 2nd and 3rd level support for production incidents.
    • Develop and implement standard support models and processes.
    • Experience with Linux/Unix systems.
  • View similar jobs with this employer
    • Troubleshoot cabling, hardware and network related issues in the field.
    • Experience in troubleshooting cabling, hardware and network related issues in the field.
    • 5+ years of experience in IT support, help desk, systems administration, or a related technical support role.
    • Respond to support requests and ensure issues are…
  • View similar jobs with this employer
    • Basic Linux server support exposure is an asset.
    • Citrix XenDesktop and NetScaler VPN end-user support.
    • 1-3+ years of experience in Information Technology, IT…
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Job Post Details

Carry Telecom Inc logo

Technical Support Representative - job post

Carry Telecom Inc
2.3 out of 5 stars
North York, ON
$18.50–$20.00 an hour - Full-time

Job details

Pay

  • $18.50–$20.00 an hour

Job type

  • Full-time

Location

North York, ON

Benefits

Pulled from the full job description

  • Vision care
  • Dental care
  • Extended health care
  • On-site parking

Full job description

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues. For example slow speed, no internet and also help with setting up the modems we provide if they need assistance.

  • Manage large amounts of inbound calls in a timely manner.
  • Manage out bound calls as well
  • Identify client's internet issues, clarify required information, and administer solutions by guiding through step-by-step process.
  • Record and enter call activities into a computer information system software.
  • Provide network support and resolve problems to the end user satisfaction.
  • Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved.
  • Report Level 2 and 3 IT issues to the Manager for escalation.
  • Must have availability to work various shifts influenced by current business needs.
  • Perform other duties as assigned.

Skills and Requirement:

  • Fluent in English
  • Diploma in network engineering, computer science or related field is preferred; equivalent experience considered
  • Technical knowledge is an asset

Working Hours: Normal working hours is from 10:00am-7:00pm. 4 days on weekday, and 1 day on weekend (1 day on weekend is mandatory), 40 hours a week. Job Types: Full-time 1 Year Contract Salary: From $18.50 per hour.

Job Type: Full-time

Pay: $18.50-$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Application question(s):

  • Do you speak any other languages?

Experience:

  • Call center: 1 year (preferred)

Language:

  • English (required)

Work Location: In person

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