Network Support jobs in Dartmouth, NS

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Job Description: Convergint is seeking a Technician – ICAT Systems to support the delivery of large-scale P3 infrastructure projects throughout Canada. This position is based in Dartmouth, Nova Scotia.

In this role, you will act as the technician performing installation, integration, and commissioning of complex ICAT and security systems within large construction environments. You will work closely with project managers, engineers, vendors, and construction teams to ensure systems are installed correctly, documented accurately, and tested successfully through the commissioning lifecycle.

This position combines hands-on technical work, field coordination, system configuration, and documentation oversight, with direct involvement in multi-system integrations including Access Control, Video Management, RTLS, Nurse Call, PSIM, and supporting IT infrastructure.
This role provides a strong growth path toward Project Foreman, Technical Project Manager, or Systems Integration Lead roles.

Who You Are
You are a technically capable field professional who understands how integrated technology systems are installed, configured, and commissioned within large infrastructure projects.
You are comfortable working between construction teams, system vendors, IT teams, and engineering groups, ensuring systems are installed according to design and ready for testing and operational turnover.
You are proactive, organized, and detail-oriented with the ability to manage technical issues, documentation, and integration activities across multiple systems simultaneously.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do

1. On-site Technical Work
Perform day-to-day field coordination for ICAT and integrated security system installations.
Coordinate installation activities with subcontractors, vendors, and other construction trades.
Verify installation of controllers, devices, sensors, network equipment, and field hardware.
Validate device locations, labeling, addressing, and wiring against project drawings.
Identify and resolve field conflicts or design discrepancies.
Promote adherence to Convergint Health & Safety policies and participate in site safety programs.
2. Technical Configuration & Programming
Perform system configuration and platform-level programming within ICT and security systems.
Configure controllers, devices, schedules, alarm rules, and operational workflows.
Support device provisioning including IP addressing, database setup, and device onboarding.
Configure system integrations including event mapping, alarm routing, and cross-platform communication.
Assist with firmware updates and device commissioning activities.
Examples of systems may include:
Access Control Systems
Video Management Systems
RTLS platforms
Nurse Call platforms
PSIM / Command Center systems
IoT and network-connected devices
3. System Integration Coordination
Support integration across multiple technology systems including:
Access Control Systems (ACMS)
Video Management Systems (VMS)
Real-Time Location Systems (RTLS)
Nurse Call Systems
PSIM / Command Center platforms
Network infrastructure and IoT devices
Building system integrations
Responsibilities include:
Coordinating cross-system interfaces and dependencies
Supporting integration workshops and technical coordination meetings
Assisting with interface validation and system interoperability testing
Tracking integration issues and resolution activities
4. Commissioning & Testing
Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Integrated Systems Testing (IST).
Coordinate testing activities with vendors, consultants, and client representatives.
Perform device-level verification and system functionality testing.
Document testing results and track deficiencies through resolution.
Assist in preparing commissioning documentation and turnover packages.
5. Troubleshooting & Technical Support
Troubleshoot device communication issues, configuration errors, and system integration problems.
Support field technicians and vendors in resolving installation or system issues.
Work with engineering teams and manufacturers to diagnose and resolve technical problems.
Track technical issues and ensure corrective actions are completed.
6. Design & Engineering Coordination
Review technical drawings, device layouts, and system architecture with engineering teams.
Maintain design redlines and assist with development of as-built documentation.
Validate constructability of designs against site conditions.
Assist with preparation of markups, diagrams, and integration drawings.
7. Project Tracking & Documentation
Maintain field documentation including installation records, redlines, and issue logs.
Prepare daily or weekly field reports summarizing site progress and testing activities.
Track drawing revisions, and integration changes throughout the project lifecycle.
Assist with preparation of commissioning reports, SOPs, and closeout documentation.
8. Growth & Development
System training and certifications
Hands on large project delivery experience
Learn project management fundamentals including cost tracking and scheduling.
Gain exposure to design review, documentation control, and client coordination.
9. Professional & Organizational Responsibilities

Ensure systems are delivered in accordance with project specifications and operational requirements.
Collaborate with teammates to support successful delivery of integrated technology systems.
Execute all work in compliance with provincial and local regulations, industry best practices, and company H&S policies.
Always act as “our customer’s best service provider,” ensuring Convergint remains their first choice.
Collaborate with teammates to improve overall operations of the Convergint Technology Center.
Stay informed on company policies, standards, and safety programs.
Perform other related duties as assigned.

What You’ll Need

1+ years of experience in systems integration, technical field coordination, or project delivery.
Experience working on large construction or infrastructure projects.
Solid understanding of integrated building technologies, such as:
Security systems (Access Control, Video Surveillance)
RTLS or IoT platforms
Nurse Call or communication systems
Network infrastructure and IP-based devices
PSIM or command center platforms
Ability to interpret technical drawings, wiring diagrams, and system architecture diagrams.
Strong troubleshooting and technical problem-solving skills.
Proficiency with MS Office, Bluebeam, and project documentation tools.
Comfortable working in active construction environments with regular field presence.
Ability to travel for projects and training, as required.

Preferred:
3+ years of experience in systems integration, project delivery, or design coordination within large-scale infrastructure projects.
3+ years of technical field experience in a construction environment.
Hands-on involvement in testing and commissioning of integrated systems.
Experience working in a P3 or highly regulated environment (healthcare, transportation, education, government) is preferred.
Previous coordination with general contractors, consultants, and trades.
Experience managing or liaising with external service providers.
Knowledge of integrated technologies including RTLS, Nurse Call, and building system integrations.
Relevant trade certification and experience preferred
Strong understanding of construction processes and methods.
Knowledge of scheduling tools such as MS Project, Wrike or Primavera.

Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
Company Holidays and Paid Time Off
Immediate comprehensive benefit plan (medical, dental, etc.)
Employer contribution to RRSP;
Work environment committed to safety;
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Corporate Social Responsibility Day
And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.