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Network Support Technician jobs in Toronto, ON

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    • Connect power and network cables within server and network racks.
    • Escalate incident tickets to Level 2 support where appropriate.
    • Cas pratique (si pertinent).
    • May provide 2nd level technical support to other technicians.
    • Actively drives revenue generating opportunities through supply leads, contract sales, network…
    • Assessing and documenting client network environments with a high level of accuracy.
    • Conducted a detailed onsite network assessment and produced clean…
    • 2–3 years of experience in network engineering or network support.
    • Monitor, maintain, and support enterprise network infrastructure (LAN, WAN, VPN).
    • Install and repair support for Phone, Internet, and TV transported over fiber/copper networks.
    • We design and build IP networks that converge systems, allowing…
    • Installation and service of commercial and residential security, video surveillance and access control systems.
    • Experience with Alarm.com and DSC systems.
    • This is a backfill to support current business requirements.
    • Train and support end-users on workflows, platform changes, and system enhancements.
    • Ability to support SIP circuits.
    • IPC trading system support: Configuration and support for trading telephony environments, understanding of ARD, MRD, Hoots and…
    • Customer support: 1 year (preferred).
    • Proven work experience as a customer service support agent.
    • Provide technical support through in-store visits, email,…
    • The technician will work closely with project managers, creative teams, and clients to deliver exceptional results that reflect ICON’s high standards of…
    • Strong understanding of network fundamentals and troubleshooting methodologies.
    • Install cable supports, pathways, and containment systems as required.
    • Maintain clear documentation of all support interactions in RTN’s ticketing system.
    • Between installations, this role provides Tier 1 and Tier 2 technical…
    • May install, configure, and support a variety of network systems and equipment for assigned projects.
    • Colleague is key interface for the provision of technical…
    • Job Description: *We are looking for Structured Cable Technicians that will be responsible for installing and maintaining cabling in retail and commercial…
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    • Handle after-sales support, including returns and exchanges.
    • Upon request, Canada Computers & Electronics will provide reasonable accommodation for disabilities…
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Job Post Details

OVHcloud logo

DC IT Technician - job post

OVHcloud
3.2 out of 5 stars
Toronto, ON•Hybrid work
Permanent
You must create an Indeed account before continuing to the company website to apply

Job details

Job type

  • Permanent

Shift and schedule

  • Weekends as needed
  • Holidays

Location

Toronto, ON•Hybrid work

Benefits

Pulled from the full job description

  • Employee stock purchase plan
  • Work from home

Full job description

CDI

Toronto, ON, CA, N3E 1A6

Sur site

NOTRE PARCOURS DE RECRUTEMENT

1. Échange avec notre Talent Acquisition Specialist: Ariane
2. Entretien avec le Manager: David

3. Cas pratique (si pertinent)
4. Rencontre avec un pair, un membre de l'équipe ou de la direction
5. Débriefing ensemble

NOS AVANTAGES ET BÉNÉFICES

✔︎ Une politique de télétravail hybride
✔︎ Un plan d'actionnariat salarié
✔︎ Un programme de reconnaissance de l'ancienneté
✔︎ Des subventions vacances et sport
✔︎ Berceau et crèche d'entreprise (selon site)

Mais aussi :
✔︎ Des équipes multiculturelles
✔︎ Des locaux bien équipés
✔︎ Une plateforme de formation et de certification en ligne
✔︎ Une offre d'accompagnement médical et social digitalisée pour vous et votre famille

REJOINDRE L’AVENTURE OVHCLOUD

OVHcloud valorise la diversité des personnes qu’elle embauche et accompagne.
La diversité pour nous, c’est favoriser un milieu de travail où les différences individuelles sont reconnues, appréciées et respectées de façon à développer le plein potentiel et les forces de chacune et chacun.
Soyez libre d’être vous-même !

L'IA DANS L'ADN

L'intelligence artificielle réinvente nos métiers au quotidien.
Rejoignez-nous pour explorer ses immenses possibilités et coconstruire l'avenir !

LE DÉVELOPPEMENT DURABLE CHEZ OVHCLOUD, UN ENGAGEMENT PROFOND


Vous voulez contribuer à des projets uniques pour construire ensemble le cloud libre ? Allons-y ! Chez OVHcloud, nous sommes animés par la même volonté, celle de construire l’avenir ensemble pour défendre la liberté d’innover. Découvrez l'acteur majeur du cloud libre et responsable


#Department


Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.

As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.


Responsibilities


  • Contribute to datacenter systems architecture and ensure 1st level of support
  • Optimize the racks for new servers
  • Connect power and network cables within server and network racks
  • Wire the incoming cables and network within the racks respecting wiring scheme
  • Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
  • Assemble and install computer hardware (assemble / install / upgrade/ update servers)
  • Adhere to health and safety rules and regulatory requirements
  • Escalate incident tickets to Level 2 support where appropriate
  • Contribute to Datacenter maintenance
  • Complete interventions on the equipment in response to monitoring alerts or customer tickets
  • Upgrade the servers (change obsolete components)
  • Undertake curative maintenance on delivered servers
  • Troubleshoot technical issues using various tools: network, servers
  • Perform regular established maintenance procedures
  • Understand and maintain cabling systems
  • Replace failed networking devices within racks
  • Implement actions to resolve problems related to the server environment
  • Ensure servers are functioning properly via analysis and monitoring
  • For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
  • Manage and resolve system failures quickly
  • Assist team members with other relevant maintenance tasks within the Datacenter
  • Coordinate activity with all 24/7 teams and help improve customer relations
  • Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
  • Help maintain good customer relations and customer satisfaction on a daily basis
  • Ensure information is shared between maintenance agents and provide reports to the Team Leader
  • Respect the schedule and targets set by the Team Leader

x

Skills

Technical skills

  • A keen interest in IT and computer hardware products/components
  • Advanced understanding of general maintenance procedures and techniques
  • Basic knowledge of computer networking
  • Physically capable and available to work weekends, public holidays, and evenings
  • Effective problem-solving abilities
  • Fluency in English

Softskills

  • A team player with excellent communications skills
  • Customer centric oriented
  • Attention to detail and a solution oriented approach
  • Positive and proactive mindset
  • Organizational skills
  • Background
  • Post-secondary or equivalent qualification in electronics / IT / Maintenance
  • A minimum of 2 years’ experience in a similar role
  • Experience of building and maintaining computers
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