Network Support Technician jobs

About VCURA

VCURA is a 16-year-old, Canadian-owned cybersecurity-focused technology solutions provider. We help organizations assess, design, implement and manage secure technology environments through a combination of cybersecurity products, professional services and managed services.

Our success is built on strong client relationships, technical expertise and a consultative approach to solving business and security challenges. We are looking for an experienced Network Analyst to support, maintain and improve enterprise network environments for VCURA clients.

Our Core Values

At VCURA, we expect every team member to demonstrate:

Integrity – Problem Solving – Accountability – Collaboration – Deliver Results

Why Join VCURA?

• Join an established and growing Canadian cybersecurity and technology company.
• Work with respected networking, cybersecurity and infrastructure technologies.
• Participate in major client projects and ongoing enterprise network operations.
• Collaborate with experienced networking, cybersecurity and technical-services professionals.
• Gain exposure to a wide range of client environments and technical challenges.
• Participate in vendor training, certification and professional-development opportunities.
• Work in a team environment that encourages knowledge sharing, initiative and professional growth.
• Receive a competitive compensation and benefits package.

The Opportunity

The successful candidate will provide enterprise network implementation, operational support, maintenance and troubleshooting for VCURA clients.

This is a hands-on technical role for someone with strong Cisco networking expertise who can work independently, take ownership of client environments and collaborate effectively with other technical professionals.

The Network Analyst will support the full lifecycle of enterprise network infrastructure, including monitoring, maintenance, troubleshooting, patching, upgrades, implementation and lifecycle planning.

You will work closely with VCURA’s technical teams, client stakeholders and technology vendors to help ensure network environments remain secure, stable, supported and aligned with the client’s business requirements.

This includes:

• Maintaining the health, availability and performance of enterprise network infrastructure.
• Responding quickly and following through on technical and client commitments.
• Identifying and resolving network issues before they significantly affect business operations.
• Planning and completing patches, upgrades and preventative maintenance.
• Supporting the implementation and deployment of new network systems.
• Providing technical input into network architecture and design decisions.
• Developing clear maintenance plans, test plans, technical documentation and project timelines.
• Communicating effectively with both technical and non-technical client stakeholders.
• Working collaboratively with VCURA’s networking, cybersecurity and service-delivery teams.
• Building trusted client relationships through reliable, professional and responsive service.

What You’ll Do

Maintain and Support Enterprise Networks

• Perform day-to-day monitoring, maintenance and support of enterprise network and communications infrastructure.
• Monitor the health, availability, capacity and performance of network systems.
• Maintain switching, routing and wireless infrastructure to help ensure systems operate at peak health.
• Perform preventative maintenance and proactive monitoring to minimize outages and service disruption.
• Review alerts, incidents and service tickets through platforms
• Identify recurring issues and recommend improvements to increase reliability and operational efficiency.

Troubleshoot and Resolve Network Issues

• Diagnose and resolve complex network performance, connectivity and configuration issues.
• Troubleshoot routing, switching, wireless, communications and related infrastructure.
• Upgrade network device hardware, software and firmware as required.
• Coordinate incident response and technical escalation with internal teams, clients and technology vendors.
• Document root causes, resolutions and recommended preventative actions.
• Communicate issue status, impact and resolution clearly to client stakeholders.

Manage Patching, Upgrades and Lifecycle Activities

• Monitor, patch and maintain Cisco network infrastructure.
• Perform firmware and software updates across Cisco environments.
• Support lifecycle planning for network devices, software and support contracts.
• Maintain Cisco Catalyst Center, Nexus, ACI and related platforms.
• Identify unsupported, aging or vulnerable infrastructure and recommend appropriate remediation or replacement plans.
• Develop maintenance plans, implementation plans and test plans for upgrades and changes.
• Complete post-change validation and confirm that systems are operating as expected.

Support Network Implementations and Projects

• Assist with the design, implementation and deployment of new network systems and equipment.
• Participate in network refreshes, expansions, migrations and modernization projects.
• Provide technical input on network architecture, hardware selection and implementation approaches.
• Develop project timelines, technical requirements and implementation documentation.
• Perform testing, validation and post-deployment support.
• Work closely with project managers, technical specialists, vendors and client teams to ensure successful delivery.

Support Client Relationships

• Actively participate in client meetings, technical reviews and account discussions.
• Develop an understanding of each client’s network environment, business requirements and operational priorities.
• Provide clear technical recommendations and explain risks, options and expected outcomes.
• Follow through on client requests, technical commitments and identified action items.
• Help ensure client environments are well documented, supported and maintained.
• Build trusted, long-term relationships through responsiveness, accountability and technical expertise.

Manage Vendors and Support Agreements

• Work with technology vendors to resolve technical issues and support escalations.
• Manage vendor support cases and coordinate required troubleshooting activities.
• Assist with support-contract, maintenance and renewal requirements.
• Support the administration and use of Cisco CX Cloud and related vendor-support platforms.
• Maintain awareness of vendor product lifecycles, support requirements, software releases and recommended practices.

Maintain Documentation and Technical Standards

• Develop and maintain network diagrams, configuration records and technical documentation.
• Create functional requirements, specifications and implementation documents as required.
• Document maintenance procedures, test plans, operational processes and support requirements.
• Maintain accurate records of device health, changes, incidents and lifecycle status.
• Help develop repeatable technical standards and operational practices across client environments.

Develop Technical Expertise

• Maintain current knowledge of enterprise networking technologies and recommended practices.
• Stay informed about emerging network, cloud and cybersecurity technologies.
• Participate in vendor training, technical enablement and certification programs.
• Share knowledge with other VCURA technical professionals.
• Contribute to the ongoing development of VCURA’s networking services and technical capabilities.

What You Bring

• Five or more years of hands-on enterprise networking experience.
• Strong experience supporting Cisco network environments.
• Demonstrated ability to troubleshoot complex networking issues.
• Experience with enterprise network monitoring, maintenance, patching and lifecycle management.
• Strong analytical and problem-solving capabilities.
• The ability to work independently and manage technical priorities with limited supervision.
• Strong collaboration and communication skills.
• A customer-focused approach to technical service delivery.
• Experience developing technical documentation, maintenance plans, test plans and implementation procedures.
• The ability to communicate technical information clearly to clients and internal stakeholders.
• Strong attention to detail and a commitment to following through on responsibilities.

Required Technical Experience

The successful candidate will have strong hands-on experience with several of the following technologies:

• Cisco IOS
• Cisco switches and routers
• Cisco Catalyst Center
• Cisco Nexus
• Cisco Application Centric Infrastructure
• Cisco Unified Communications Manager
• Cisco CX Cloud
• ServiceNow
• SolarWinds

Additional Technical Experience

Experience with any of the following would be considered an asset:

• Microsoft Azure networking
• Firewall and network-security technologies
• Virtual private network technologies
• Wireless radio systems, including Cambium
• SASE
• Load balancing technologies
• Network segmentation and security architecture
• Cloud connectivity and hybrid networking
• Enterprise wireless technologies

What Success Looks Like

During your first year, you will be expected to:

• Develop a strong understanding of assigned client network environments.
• Build productive relationships with client stakeholders and VCURA team members.
• Consistently maintain accurate technical documentation and service records.
• Proactively identify network health, lifecycle and operational risks.
• Complete maintenance, patching and upgrade activities effectively.
• Resolve incidents and technical issues with appropriate urgency and follow-through.
• Contribute successfully to network implementation and modernization projects.
• Demonstrate independence, accountability and strong technical judgment.
• Provide clients with a reliable, responsive and professional experience.
• Continue developing expertise across VCURA’s networking and cybersecurity technologies.

Benefits

• Dental care
• Extended health care
• Paid time off

Experience

Enterprise networking: 5 years required

Pay: $90,000.00-$120,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Experience:

• Enterprise networking: 5 years (required)

Language:

• fluent english (required)

Location:

• Calgary, AB T2P 2Z2 (required)

Work Location: Hybrid remote in Calgary, AB T2P 2Z2