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Network Support Engineer jobs in Ottawa, ON

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    • Act as the primary IT support contact for executive and VIP users.
    • Knowledge of Windows operating systems, desktop support, and enterprise IT environments.
    • Contribute to system architecture design and support product prototyping from concept through implementation.
    • Develop technical design documentation, procedures…
    • Ability to identify and mitigate network vulnerabilities and explain how to avoid them.
    • Strong understanding of computer networks, operating systems, and…
    • Reporting to the Senior Manager, Information Technology, the incumbent manages a group of IT professionals engaged in the provision of computing and network…
    • Leverage your deep understanding of advanced network architectures to advise, architect and detailed design and build-out of robust network security…
    • Assurer le suivi des tickets et des demandes de support.
    • DEC ou baccalauréat en informatique, réseaux ou domaine connexe (ou expérience équivalente) ;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en informatique, ou en administration option système d’information organisationnelle, ou encore dans une…
    • Concevoir et maintenir les infrastructures réseau;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en informatique, ou en administration option système…
    • Concevoir des architectures d’infrastructure (on-premise, cloud, hybride) ;
    • Baccalauréat en informatique, génie logiciel ou domaine connexe (ou expérience…
    • Installer et configurer les infrastructures;
    • Posséder un diplôme universitaire de 1er cycle (BAC) en informatique ou en administration option système…
    • Accenture Security helps organizations prepare, protect, detect, respond, and recover across the full security lifecycle.
    • O Detection rules and alerts.
    • Accenture Sécurité aide les entreprises à se préparer, à se protéger, à détecter, à intervenir et à se rétablir dans tous les aspects du cycle de la sécurité.
    • Nous rendons plus prévisibles les environnements à forte intensité technologique grâce à des concepts et des pratiques d'ingénierie éprouvés pour des solutions…
    • Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers.
    • Knowledge of TCP/IP communications, network security principles, and client/server architecture.
    • 8+ years of experience in software development, process…
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Job Post Details

Makwa Resourcing Inc logo

Bilingual System Administrator - job post

Makwa Resourcing Inc
Ottawa, ON
$475–$525 a day - Contract

Job details

Pay

  • $475–$525 a day

Job type

  • Contract

Location

Ottawa, ON

Full job description

**Secret Clearance Required**

About the Opportunity

We are seeking an experienced System Administrator to provide dedicated IT support within a fast-paced enterprise environment. This role focuses on delivering exceptional, high-touch technical support to executives and senior leadership, ensuring critical systems and services remain available and operational.

The successful candidate will serve as a trusted IT advisor and primary point of contact for VIP users, delivering responsive, professional, and proactive support while collaborating closely with technical teams and stakeholders.

Key Responsibilities

  • Act as the primary IT support contact for executive and VIP users.
  • Provide white-glove support through in-person, remote, and appointment-based service.
  • Troubleshoot and resolve hardware, software, network, and mobile device issues.
  • Install, monitor, upgrade, and maintain operating systems, hardware, and software.
  • Proactively identify and address potential technical issues before service disruptions occur.
  • Coordinate incident resolution with internal technical teams and third-party vendors.
  • Track and manage incidents and service requests using IT service management tools.
  • Support onboarding and offboarding activities, including device configuration and setup.
  • Ensure adherence to security, privacy, and service management standards.
  • Contribute to process improvements and knowledge-sharing initiatives.
  • Work closely with Business Analysts, Project Managers, Developers, and stakeholders to maintain and improve system performance.

Required Qualifications

  • Minimum5 years of experience as a System Administrator or in a similar technical support role.
  • Experience supporting executives, senior leadership, or high-priority users.
  • Strong customer service and communication skills.
  • Experience documenting and managing incidents using ITSM platforms.
  • Knowledge of Windows operating systems, desktop support, and enterprise IT environments.
  • Ability to work independently while coordinating with multiple technical teams.

Preferred Qualifications

  • Experience supporting MacBook users and Apple device ecosystems.
  • Experience working within large government, public sector, or enterprise organizations.
  • Familiarity with ITIL-based service management practices.
  • Knowledge of cybersecurity and compliance requirements within enterprise environments.

Pay: $475.00-$525.00 per day

Work Location: In person

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