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Nb Employer Support jobs in New Brunswick

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    • L2: Mid and advanced level support.
    • IT support: 1 year (required).
    • Provide support to end users of managed services clients.
    • Job Types: Full-time, Permanent.
    • Hours: Flexible – days, evenings, weekends, Full-time and Part-time.
    • This position provides full medical, dental, and pension benefits after a period of…
    • As part of a call center with a cause, Patient Service Coordinators are committed to enrolling patients in identified programs while always providing optimal,…
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    • Competitive hourly wage plus uncapped commission.
    • Full benefits package and paid vacation for full-time and part-time employees.
    • Kal Tire uses AI tools to support parts of recruitment, including but not limited to job posting and pre-screening.
    • Ability to lift 30–50 lbs. as required.
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    • Job Type: Part-Time, Temporary.
    • Hours: Approximately 5 hours per week.
    • Schedule: Typically, Monday through Friday between 8:00am and 5:00pm, but offers…
    • Conducting functional behaviour assessments and designing behaviour support plans that are in alignment with “Today’s ABA” approaches.
    • Ability to support the project team and help overcome problematic situations.
    • EllisDon uses AI tools to assist in screening and assessing applicants for this…
    • Travel: The ability to travel to support students and employers within your assigned region is required.
    • Hire and support job coaches to implement necessary…
    • EllisDon uses AI tools to assist in screening and assessing applicants for this position.
    • Assist the Superintendent in managing work on-site to ensure the…
    • Are you looking for a career that allows you some freedom to develop your own customer base, build quality relationships, all while helping customers find their…
    • Be available as required to provide exceptional response time to the team, and to stakeholders, in order to support the business and minimize terminal/site…
    • This role supports the delivery of high-quality service to clients while ensuring compliance with company policies, procedures, and safety standards.
    • Employee/employer RRSP matching plan.
    • Provide day-to-day human resource guidance and support to the Regional Manager, supervisors and employees, including…
    • Assemble & install solar modules, panels, or support structures as specified by system designers.
    • $22-$27 per hour*.
    • Working at heights and in confined spaces.
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Job Post Details

Technical Support Specialist - Local to Moncton - job post

Strategic Technology Associates
Moncton, NB E1E 2G7•Hybrid work
Permanent, Full-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Job type

  • Permanent
  • Full-time

Shift and schedule

  • On call

Location

Moncton, NB E1E 2G7•Hybrid work

Benefits

Pulled from the full job description

  • Paid time off
  • Dental care
  • Extended health care

Full job description

*Overview*

Service desk engineers are first responders to reported and ticketed client issues. The Service Desk Engineer (SDE) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDEs are responsible for quick response and resolution to client service issues, as well as timely communications to clients about work being performed. SDEs must work within the reactive services framework of the Service Desk using established team processes.

SDE roles will vary based on SDE skill set and therefore ticket types assigned. The following outlines delineation between SDE roles:

· L1: Triage and user MACs

· L2: Mid and advanced level support

· L3: Escalations and team mentor

*Responsibilities*

· Provide support to end users of managed services clients

· Take direction from the Service Desk Coordinator and manage ticket assignments relative to ticket priority and age

· Follow specific Service Desk Team documented processes and workflows

· Work assigned tickets from triage through completion

· Use our suite of service desk and tools to diagnose and resolve client support issues

· Refer to client technical documentation for information that will help you understand and resolve client technology issues

· Escalate assigned aging tickets to the SDC when assigned tickets cannot be resolved within 1-hour to maintain acceptable average resolution time KPI

· Seek assistance from the L3 SDE or SDC when stuck

· Document service work and time in our PSA

· Understand the implications and effect of service procedures, steps, and tasks that your work will have on client infrastructure, uptime, and potential business interruption

· Work collaboratively with the members of the Service Desk Team, and cross functionally with all service delivery teams and team members familiar with the client environment and business

· Work with the SDC to identify chronic service issues across the client base

· Provide on call support based on the on-call schedule/rotation

· Provide on-site service as necessary

· Maintain technical skills required to perform the SDE role

· Attend and participate in weekly team meetings and daily huddles

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Paid time off

Application question(s):

  • Are you legally authorized to work in Canada for at least the next 12 months without employer sponsorship?

(e.g., Canadian citizen, permanent resident, or valid open work permit)

Experience:

  • Help desk: 3 years (required)
  • IT support: 1 year (required)

Language:

  • English (required)

Licence/Certification:

  • Driving Licence (required)

Location:

  • Moncton, NB E1E 2G7 (required)

Work Location: Hybrid remote in Moncton, NB E1E 2G7

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