National Hiring Day jobs in Toronto, ON

About Us

Toronto Water Bikes offers unique and eco-friendly ways to explore Toronto’s waterfront during the summer. We are Toronto’s premier watercraft rental company, offering water bikes, crystal clear kayaks, and paddleboards to create one-of-a-kind experiences on the water. We provide a fun and safe outdoor experience for locals and tourists alike, combining fitness, relaxation, and stunning views. As a seasonal business, we’re looking for enthusiastic, reliable, and customer-focused individuals to join our team and help us deliver unforgettable waterfront adventures.

Overview

We are hiring summer staff to support with daily watercraft rental operations to ensure a smooth, enjoyable experience for all customers. If you love being outdoors, meeting new people, and working in a dynamic environment, this job is for you.

Please note: Work is weather permitted and may be cancelled during inclement weather.

Key Responsibilities

• Open and set up the site, including the kiosk, watercraft equipment, signage and games, and ensuring everything is ready for operation.
• Greet customers in a friendly and professional manner; check them in and out of their reservation using our booking system via company iPads.
• Process customer payments efficiently using a POS device.
• Prepare watercrafts before each ride, including cleaning, inspecting, and confirming all customer belongings are removed post-adventure.
• Distribute safety equipment and gear such as life jackets, waterproof phone cases, and fanny packs to all guests.
• Deliver clear and engaging safety briefings prior to each ride; assist customers safely on and off their watercrafts, both on the dock and on the shore depending on the watercraft type.
• Supervise customers throughout their ride from the shore or while aboard the safety boat (if you have a PCOC), ensuring their well-being and providing support in case of emergencies or unexpected situations.
• Identify and report any safety hazards or damaged equipment to management.
• Enforce all site policies and procedures with both customers and the public to ensure safe and efficient operations.
• Answer customer inquiries regarding rentals and assist walk-in guests with reservations.
• Maintain a clean and organized work environment at all times, including the kiosk, dock area, and any other on-site stations.
• Address any customer concerns or complaints professionally and collaborate with management to resolve issues.
• Assist with site close-down at the end of the day, including cleaning and storing watercrafts, closing the kiosk, and organizing all equipment.

Qualifications

• High school diploma or equivalent
• Minimum 2 years of customer service or sales experience (hospitality, tourism, or recreation is a plus)
• Strong proficiency in English, both written and verbal, to communicate effectively with customers.

Abilities & Requirements

• Strong swimmer and confident in water; must be comfortable entering shallow water (up to knee-deep) as needed.
• Physically fit and capable of light labour, including lifting/carrying up to 50 lbs., and comfortable with prolonged standing, frequent bending and kneeling as part of daily tasks.
• Able to work outdoors in a variety of weather conditions, including heat, humidity, wind, and light rain.
• Available to work weekends and holidays.

Skills:

• Exceptional customer service and interpersonal communication skills
• Strong time management and organizational abilities; dependable, punctual, and self-motivated
• Quick-thinking and resourceful, with excellent problem-solving and conflict resolution skills
• Positive, enthusiastic attitude and a strong team player
• Highly adaptable and able to work effectively in fast-paced, changing environments
• Detail-oriented with a focus on safety, cleanliness, and customer experience
• Good with technology; able to confidently use iPads, POS systems, and other basic technology
• Social media savvy and comfortable engaging in content creation

Preferred Certifications (not required but an asset)

• Pleasure Craft Operator Card (PCOC)
• National Lifeguard (NL) Certification
• Standard First Aid & CPR

Why Join Toronto Water Bikes?

We’re a local, family-run business with a passion for outdoor adventure, community, and customer experience. You’ll enjoy a fun, supportive atmosphere and the chance to work right on Toronto’s beautiful waterfront. No two days are the same and you’ll leave each one knowing you helped make someone’s summer unforgettable.

Job Types: Full-time, Part-time, Seasonal

Pay: From $17.60 per hour

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you a strong swimmer and comfortable entering shallow water (up to knee-deep) when assisting customers?
• Are you comfortable performing physical tasks such as lifting up to 50 lbs, bending, kneeling, and standing for long periods?
• Are you available to work outdoors until September 30th, including weekday evenings, weekends and holidays, and comfortable working in various weather conditions (e.g., heat, humidity, light rain)?

Experience:

• Customer service/sales: 2 years (required)

Licence/Certification:

• Pleasure Craft Operator Card (PCOC) (preferred)

Work Location: In person