Mps Group jobs in Ontario

Vision Statement

The purpose of Media Production Services (MPS) is to provide high-quality, cost-effective multimedia, digital, and print communication products and services to clients and customers within McMaster University, affiliated partner institutions and the surrounding learned community. MPS delivers integrated creative services including video production, photography, web and social media content, digital publishing and emerging multimedia solutions. Our efforts not only support the institution in its academic and research mission but also help to advance the reputation of McMaster University as one of Canada’s leading post-secondary institutions.

MPS is an ancillary division of McMaster University and, as such, is responsible to ensure revenues offset costs and contribute financially to the University. The mission of Media Production Services (MPS) is to embrace creativity, drive innovation and achieve excellence in print and digital media for the benefit of our customers, partners and McMaster University.

MPS is comprised of a combination of full-time, part-time and/or casual employees. We are configured to add significant, timely and cost-effective in-house creative and production support to McMaster University students, faculties and departments. We operate teams at the McLean Centre for Collaborative Discovery (MCCD).

General Description

The Customer Experience Associate acts as the first point of contact between all customers and the department. Responsible for receiving and assessing all incoming requests for products and services and preparing production instructions for all areas of operation, including Printing Services, Creative Services, and Fleet Services. Interacts with clients to determine their expectations and translate their needs into technical specifications. Requires a thorough understanding of print production processes and the ability to work through complex, multi-component jobs. This position plays a critical role in prioritizing competing requests and ensuring deadlines are consistently met. . Performs shipping and receiving duties for the department.

Purpose and Key Functions

To apply for this job, please submit your application online.

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

McMaster and its third-party partners may use AI tools to screen, assess, or select applicants during the hiring process. Please note that currently our recruitment platform does not use AI nor is it part of our current recommended recruitment process.