InFocus Film School offers accelerated, hands-on education in film, animation, visual effects, game design, screenwriting, and digital design. Through project-based learning, industry-experienced instructors, and career-focused training, we prepare aspiring creative professionals with the practical skills and portfolios needed to pursue careers in Canada's entertainment industry.

About the Role:

We are seeking an organized, proactive, and student-focused Student Services Coordinator to support academic operations at our Vancouver campus. Reporting to the Campus Director, this role serves as a primary administrative resource and first point of contact for student inquiries. The Coordinator supports program administration, student records, academic scheduling, instructor compliance, accreditation documentation, and communication across departments.

The ideal candidate enjoys working with people, manages competing priorities effectively, and takes pride in keeping academic operations running smoothly while supporting a positive student experience.

What You Will Do:

Academic Administration & Compliance

Maintain accurate student records, program documentation, schedules, and administrative processes in accordance with institutional and regulatory requirements.
Monitor program inboxes, respond to inquiries, and escalate matters to the Campus Director as needed.
Process withdrawals, leaves of absence, and other program-related documentation, notifying relevant departments.
Support instructor compliance, accreditation documentation, file audits, and academic reporting.

Student Services & Support

Serve as the first point of contact for student questions, concerns, and administrative needs.
Identify students who may need additional support and coordinate timely outreach and appropriate referrals.
Connect students with advising, counselling, accessibility, and career-support resources.
Help create a welcoming, inclusive, and supportive campus environment.

Communication & Academic Coordination

Prepare professional student communications regarding schedules, deadlines, events, expectations, and program updates.
Coordinate with faculty, the Registrar's Office, IT, and other departments on timetables, room bookings, instructor assignments, and academic activities.
Support orientations, workshops, student events, graduation ceremonies, and practicum coordination.
Maintain confidentiality when handling sensitive student and institutional information.

Systems, Assessments & Reporting

Use student information systems (SIS), learning management systems (LMS), and other academic platforms to maintain accurate records.
Review exam proctoring reports, flag concerns, and support exam scheduling, accommodations, and rescheduling in accordance with institutional policies.
Prepare reports, rosters, and checklists to support operational planning and academic integrity.
Identify opportunities to improve administrative processes, student communications, and service delivery.

Qualifications

Diploma or bachelor's degree in administration, education, or a related field, or an equivalent combination of education and experience.
1–3 years of administrative coordination experience, preferably in post-secondary education or a private career college.
Experience with student information systems, learning management systems, or exam proctoring platforms is an asset.
Proficiency in Microsoft 365 and/or Google Workspace, with the ability to learn new systems.
Strong written and verbal communication, organization, and problem-solving skills.

What You Bring

You are approachable, detail-oriented, and committed to student success. You communicate professionally, manage competing priorities with confidence, and handle confidential information with discretion. You bring a calm, solutions-focused approach to challenges and enjoy collaborating with colleagues to create an efficient, supportive learning environment.

Working Conditions

Full-time, permanent position based on-site in Vancouver.
Monday to Friday, 9:00 a.m.–6:00 p.m., with occasional evening or weekend requirements.
Dynamic, hands-on campus environment.
Training provided.

Applicants must be legally eligible to work in Canada and located within the Greater Vancouver area.

Why Join InFocus Film School?

Join a creative, entrepreneurial, and student-focused institution where your work directly contributes to the student experience. You'll collaborate with passionate colleagues, support emerging creative professionals, and contribute to a school committed to practical education and student success.

How to Apply

Please submit your résumé and expression of interest

Applications will be reviewed on a rolling basis. We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Land Acknowledgement

InFocus Film School acknowledges that our campus is located on the traditional, ancestral, and unceded territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. We recognize and respect the enduring relationship that Indigenous Peoples have with these lands and remain committed to learning, listening, and contributing to a more respectful and inclusive future.

Equity, Diversity, and Inclusion

InFocus Film School is committed to building a diverse, equitable, and inclusive workplace. We welcome applications from people of all backgrounds, identities, and lived experiences, including Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.

Pay: $40,000.00-$45,000.00 per year

Application question(s):

Are you legally authorized to work in Canada?
Do you have experience using student information systems (SIS), learning management systems (LMS), or exam proctoring platforms?

Education:

DCS / DEC (preferred)

Experience:

administrative coordination: 1 year (preferred)
post-secondary institution or private career college: 1 year (preferred)

Location:

Vancouver, BC (required)

Work Location: In person

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