Mortgage Support Specialist jobs

What we do

PHL Capital is a Canadian alternative mortgage lender that provides tailored products for borrowers who may not qualify for conventional financing. Partnering with mortgage brokers and investors, we offer reliable, transparent, and flexible options, focusing on strong relationships, market expertise, and ethical lending practices.

Why join PHL

At PHL, you'll be part of a dedicated team focused on making a difference in the mortgage landscape. We offer a supportive and engaging work environment where your creativity and skills matter, giving you the opportunity to make a meaningful impact with a passionate team that prioritizes growth for everyone.

• Compensation: $55,000 - $65,000 plus bonus
• Three-weeks vacation, including health, dental and vision coverage
• Group RRSP matching
• A culture committed to investing in your development and growth
• Free access to an on-site gym and complimentary parking
• Lively company celebrations and events throughout the year
• Flexibility to work from home 1 day/week

Who we are

Our incredible team spans across three provinces, coming together as a diverse group of tenured professionals who shape our vibrant workplace culture. We value the individuality of each team member, recognizing that our combined strengths amplify our effectiveness as a unit. At PHL, we foster collaboration, encourage personal growth, and strive to honor our values every day.

Our Values

• Passion - Be All In - We are all about PHL's success. Bringing our A-game daily, we take pride in our work and have fun along the way.
• Trust - Keep It Real - Transparency and honesty guide us. We keep our promises, communicate openly, and value the balance of give and take.
• Growth - Always Get Better - Continuous improvement happens daily. We embrace challenges, learn from feedback, and commit to growing every day.
• Teamwork - Stronger Together - Collaboration is key. By sharing our knowledge and empowering each other, we achieve amazing results for our clients.
• Impact - Make It Count - We celebrate great work and are focused on delivering solutions that matter. We hold ourselves accountable to the trust our clients place in us and are committed to giving back to the community.

Position Overview

We are currently seeking a motivated Mortgage Analyst to join our fantastic renewals team. Working in collaboration with various internal departments, you will be a main point of contact for mortgage brokers as loans approach maturity. With your keen organizational skills and attention to detail, you will support the administrative aspects of the mortgage application and renewal process, ensuring all necessary information and documentation is received and processed in a timely manner. If you thrive in a dynamic, fast paced environment and love to learn and grow, this is the perfect opportunity for you!

Key Responsibilities

• Manage all mortgage maturities and renewals, ensuring they are either renewed, paid out or refinanced;
• Assist fellow renewal analysts in broker communication and underwriting renewal administration;
• Prepare, organize, and categorize mortgage files in preparation for reviews by directors, banks, and auditors;
• Follow-up on late payments and outstanding mortgage documentation for both new deals and renewals;
• Foster relationships with mortgage brokers and brokerages by provide fast and exceptional service;
• Ensure that all work is handled in full compliance within company and provincial guidelines and standards.

Required:

• Post-Secondary education in business administration, finance, commerce or equivalent major;
• Ability to obtain your BC Mortgage Broker Certification within the first three months;
• Ability to thrive in a high-volume, fast-paced work environment;
• A strong work ethic with a collaborative team approach;
• Outstanding organizational skills and attention to accuracy and detail.

Preferred:

• 1-3 years' experience in mortgage financing, lending, banking or credit unions is considered an asset.

Key Competencies:

• Excellent interpersonal skills, with the ability to connect and build relationships with various individuals inside and outside the organization;
• Exceptional written and verbal communication skills;
• Ability to multitask, prioritize time-sensitive matters and work occasional overtime;
• Empathy and professionalism when dealing with borrowers in distress.

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Extended health care
• On-site parking
• RRSP match

Work Location: In person