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    • Desire to explore and implement new technologies.
    • You will use state of the art processes to assist customers, design solutions and deliver world-class service.
    • Desire to explore and implement new technologies.
    • You will use state of the art processes to assist customers, design solutions and deliver world-class service.
    • Collaborate with team members to share knowledge and improve service delivery processes.
    • Assist client end users with IT best practices and provide guidance on…
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Job Post Details

Cloud-Centric Service Analyst-Tier 2 - job post

MicroAge Regina
Regina, SK S4R 7Z9
From $25 an hour - Full-time

Job details

Pay

  • From $25 an hour

Job type

  • Full-time

Shift and schedule

  • Every Weekend
  • Monday to Friday

Location

Regina, SK S4R 7Z9

Full job description

Exciting opportunity in a fast-paced, growing tech company.


If you are client-focused, driven to add value to clients and love technology this is the opportunity for you.


MicroAge is an IT solution company offering IT services, IT training, Microsoft cloud, hardware and software products using a consultative approach.


www.microage.ca/regina


MicroAge is hiring a Cloud-Centric Service Analyst – Tier 2


MicroAge requires a highly motivated team player with an amazing phone presence to join our technical team. You will use state of the art processes to assist customers, design solutions and deliver world-class service. Candidates that have; communication, interpersonal skills, and mental agility will be very successful in this position. As a part of the Service Team, you will report to the Service Business Manager.


What we need you to do


  • Support a growing client base utilizing state of the art remote access tools


  • Enjoy documenting all tasks and work completed


  • Working daily in Active Directory administration and management with a drive towards Azure AD


  • Be familiar with and be able to work remotely when required using N-Able, RDP, VPN technology


  • Troubleshoot and solve problems using a combination of experience and resources


  • Work well within a team environment


What we need you to know


  • Excellent communication, both verbal and written


  • Solid organizational and time management skills


  • Desire to explore and implement new technologies


  • Solid analytical and problem-solving skills


  • Strong listening skills

  • Microsoft Office Suite including Office 365


  • Email / Hosted Exchange/ Office 365/ Microsoft 365


  • Microsoft Azure


  • Microsoft Active Directory


Required experience:


  • Microsoft Active Directory 5+ years


  • MCP, MCSA or MCSE


  • Preferred to have one or more of the following exams;


  • AZ-900 Microsoft Azure Fundamentals
  • MS-900 Microsoft 365 Fundamentals
  • MS-100 Microsoft 365 Identity and Services
  • MS-101 Microsoft 365 Mobility and Security
  • MS-500 Microsoft 365 Security Administration
  • Exam 70-347: Enabling Office 365 Services
  • Exam 70-346: Managing Office 365 Identities and Requirements
  • Exam 70-532: Developing Microsoft Azure Solutions
  • Exam 70-533: Implementing Microsoft Azure Infrastructure Solutions
  • Exam 70-535: Architecting Microsoft Azure Solutions
  • Exam 70-473: Designing and Implementing Cloud Data Platform Solutions
  • Exam 70-475: Designing and Implementing Big Data Analytics Solutions

Hours/Availability: Monday to Friday 8:30-5:00 (may require work in the evenings/Saturday/Sunday)


Must have a valid license and access to a reliable vehicle


Job Type: Full-time


Salary: $25+/hr depending on experience


Job Location: Regina, SK

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