Mental Health First Responder jobs in Ontario

Specialized Treatment & Alternate Response (STAR) Worker (Integrated with EMS Paramedics and Crisis Team)

CMHA Thunder Bay

Temporary Full-Time – 1 Vacancy

6 Month Contract

84 Hours Biweekly

Rotating schedules

12-hour shifts

Rate: starting at $32.61/hour

Start date: ASAP

Application deadline: September 17, 2026

Who we are!

Canadian Mental Health Association – Thunder Bay Branch is a non-profit organization committed to supporting individual recovery and promoting mental wellness within families and communities throughout northwestern Ontario.

What is the job!

The Star Worker works alongside a team member from the Superior North EMS Paramedics respond to individuals in a mental health/addiction crisis and will be situated at the local Superior North EMS station when so scheduled. The STAR Worker completes a comprehensive mental health assessment and connects individuals to the appropriate mental health/addiction’s services and provides follow-up to individuals. The work of the STAR Worker is guided in practice to apply the principles of Recovery.

What will you do day to day?

• Provide crisis intervention, support services and safety planning to individuals experiencing a mental health and/or addiction crisis.
• Work in collaboration with Superior North EMS Paramedics by providing guidance and expertise in mental health and addiction intervention crisis and or resolution strategies through de-escalation techniques.
• Provide service information and assist in appropriate referrals to mental health and addiction services, community-based programs, and other relevant support options including primary care, ensuring a comprehensive approach to care.
• Determine need for admission to a treatment facility, including safe sobering sites, addiction beds or Safe Bed if available.
• Maintain up-to-date client information and records in agency client records systems.
• Ensure all required documentation is completed in a timely fashion
• Communicate service and client information in accordance with established procedures.
• Maintain effective working relationships with community agencies, clients, family members, and other mental health/addictions specialists as appropriate.
• Attend and contribute to Crisis Response Service team meetings and other client-related meetings as required.
• Ensure safe work methods and practices at all times.
• Represents the Canadian Mental Health Association, Thunder Bay Branch, in a professional manner and adheres to standards consistent with the values and philosophy of the Association.
• Adhering to and promoting CMHA’s Code of Ethics Policy
• Complying with CMHA’s Health and Safety Policies
• Complying with Superior North EMS applicable policies, procedures and protocols.
• Performs any other tasks related to the position as required.

What do you bring to the job?

• Diploma or Degree in the Health and Human Services
• Strong background working with individuals with mental illness & addictions
• Good knowledge of community health and other health related social service resources
• Must possess advanced skills in crisis assessments, documentation and intervention strategies and/or possess ASIST
• Experience and knowledge of the criminal justice system is an asset
• Excellent interpersonal, verbal, and written communication skills
• Good problem solving, teamwork and counseling skills
• Computer and data entry skills (EMHware)
• Physically capable to perform job requirements
• Ability to speak French considered an asset
• Legally eligible to work in Canada
• Valid Class “G” Driver’s License
• Current Police Vulnerable Sector Check
• All applicants must be available to work variable hours; including days, evenings, nights & weekends.

What is in it for you?

• Competitive wages
• Membership in the Healthcare of Ontario Pension Plan (HOOPP) which is one of the strongest and most stable defined benefit (DB) pensions in Canada
• Opportunity to join a fast-paced, positive working environment where recognition and personal growth are highly valued
• Being a part of an organization which is “Accredited with Commendation” through Accreditation Canada

Interested applicants may submit a cover letter, resume & three workplace supervisory references to: careers@cmha-tb.on.ca

CMHA Thunder Bay is committed to creating a diverse and inclusive environment that is fully accessible and welcomes applications from all qualified individuals including those with a lived experience, members of visible minorities, Indigenous peoples and persons with disabilities.

Please make us aware of any known accommodation needs, if necessary.

We thank all candidates for their interest in this position however only those selected for an interview will be contacted.

To learn more about our services visit https://thunderbay.cmha.ca/

Pay: From $32.61 per hour

Benefits:

• Casual dress
• Company pension
• Employee assistance program

Application question(s):

• Are you legally eligible to work in Canada?

Education:

• DCS / DEC (required)

Licence/Certification:

• Class G Licence (required)

Location:

• Thunder Bay, ON P7A 4K9 (required)

Work Location: In person