Meditech Support Analyst jobs

About the Role:

All candidates must watch the following video in full before applying for this position: Credentialed Trainer Recruitment Video.

Newfoundland and Labrador Health Services (NL Health Services) is a provincial health authority responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people.

NL Health Services is in the process implementing CorCare, a new leading-edge Health Information System (HIS). This clinical transformation will provide NL Health Services with an integrated, and data-driven health system, driving improved access, efficiency, and patient outcomes across NL.

CorCare will replace Meditech Magic, Client Server, CRMS, and other digital health systems. This exciting project is the largest health care system implementation ever launched in Newfoundland and Labrador and will require a team of Credentialed Trainers to ensure the successful adoption and sustainability of this transformation.

Credentialed Trainers are responsible for engaging, training and supporting the adoption of CorCare for patients, providers, learners and staff across NL Health Services. They will collaborate with Principal Trainers, Systems Analysts, as well as subject matter experts to deliver instructor-led courses related to associated workflows, systems and configuration. The Credentialed Trainer will deliver both in-person and online training and maintain and/or create training materials.

Credentialed Trainers will use the Learning Management System (LMS) to manage class rosters, send email invites to class registrants, mark attendance, and complete any additional training-related activities, as required. They will be a visible and accessible support during the go-live period to provide immediate assistance and address end user challenges, questions and concerns.

Credentialed Trainers will go through a train-the-trainer/credentialing program and will be required to successfully deliver a segment of a CorCare class to a credentialing panel. They will use their knowledge and skills to provide and maintain an educational program that meets clinical and non-clinical needs for the relevant program area(s) to effectively use CorCare in all aspects of patient care.

Job Demands:
By applying for this job, you acknowledge an understanding that the regular physical and psychological demands of this job include (but are not limited to):

• Work demands do not result in considerable fatigue requiring periods of rest.
• Work provides the opportunity to occasionally stand and walk within the office environment.
• Constantly required to perform fine finger/precision work while entering and manipulating data in electronic documents by using a mouse and key board.
• Visual concentration is constant when reading and editing documents, writing policies and reference documents and completing monthly reports.
• Occasionally required to drive to various locations to perform work duties.
• Exact results and precision are required when preparing reports and compiling statistical information.
• Auditory concentration is constant while listening to multiple stakeholders, answering the telephones, etc.

Job Qualifications:

• Completion of a recognized/approved two-year Business Administration program* with a specialization in Accounting supplemented by one year of accounting experience within the last three years OR a three-year Business Management program specializing in Accounting is required.
• Knowledge of Generally Accepted Accounting Procedures.
• Demonstrated effective time management skills and the ability to meet strict timelines.
• Demonstrated strong organizational skills.
• Ability to work both collaboratively and with a high degree of independence and initiative.
• Ability to communicate effectively.
• Demonstrated strong customer service skills.
• Proficiency with Microsoft Office programs (specifically Excel and Word).
• An Excel score of 60% is required. A basic Excel test may be administered by the Department of Human Resources.
• A satisfactory record of work performance and attendance is required.

Proof of a current business administration program is required. To be considered current, the program must have been completed within the last three years, unless it is being used on a regular basis in recent positions. This must be demonstrated on the application form. Program must be recognized by NLHS Human Resources.

Conditions of Employment

• Proof of educational qualifications as required including proof of registration/licensure (if applicable).
• Satisfactory Criminal Record Check from the local police authority.
• Ability to travel throughout the zone as required.
• The successful candidate will be required to successfully complete the CorCare train-the-trainer/credentialing program, which involves delivering a segment of a CorCare class to the credentialing panel.