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    • Make a meaningful impact on patients' vision and quality of life.
    • Join us and help patients achieve better vision and a better quality of life.*.
    • Answer incoming telephone calls and manage a multi-line telephone system.
    • Register patients and ensure patient information is accurate and up to date.
    • You will serve as the first point of contact for patients, managing scheduling, phone inquiries, and supporting the day-to-day operations of the office.
    • The ideal candidate will have a strong interest in patient care, medical terminology, and medication management.
    • Proven experience managing leads in a role where conversion mattered, such as healthcare, dental, real estate, home services, or sales etc.
    • Strong understanding of dental procedures and terminology.
    • Are you a dental professional who enjoys connecting with patients, building trust, and helping people…
    • Experience in a dental office is a must; 3-5+ years dental admin experience is strongly preferred.
    • Answer phones, schedule appointments, and manage patient…
    • The ideal candidate will possess a passion for providing exceptional patient care and have experience working as a denture/dental administrator.
    • Valid Ontario driver's license and access to a vehicle (an asset).
    • Build and maintain relationships with referral partners (e.g., CMHA, hospitals, shelters,…
    • Your energy and organizational skills will help create a welcoming environment, streamline appointment scheduling, and ensure smooth communication between…
    • We are seeking someone who is passionate about providing exceptional patient care, has strong leadership and communication skills, and enjoys keeping a dental…
    • The successful candidate shall be responsible for planning and overseeing all administrative support and office services for the company, as well as the…
    • Health, dental, and vision coverage.
    • If you already have a medical degree and an unrestricted licence to practise family medicine in a Canadian province or…
    • Job Purpose: *Reporting to the Executive Health Manager, the Medical Lab Technician is responsible for providing exceptional patient care and supporting our…
    • Recruit, schedule, supervise, and support nursing and personal care staff to maintain appropriate staffing levels and skill mix.
    • DOC/ADOC: 1 year (required).
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Job Post Details

Patient Counsellor/ Surgical Coordinator
Laser Vision London
1695 Wonderland Road North, London, ON N6G 4W3
$25–$26 an hour
Permanent, Full-time
Apply now

Job details

$25–$26 an hour
Paid time off, Vision care, Dental care, Employee assistance program, Company pension, RRSP match, Extended health care, On-site parking
Permanent, Full-time
1695 Wonderland Road North, London, ON N6G 4W3

Full job description

Patient Counsellor / Surgical Coordinator Laser Vision London

Come join our growing team at Laser Vision London!

We are seeking an energetic, self-motivated, and relationship-driven Patient Counsellor / Surgical Coordinator to join our dynamic team. The ideal candidate is passionate about patient care, highly organized, and thrives in a collaborative team environment.

This individual will play two key roles within our clinic:

1. Patient Counsellor Key Responsibilities:

  • Answer patient inquiries and provide accurate information regarding our services and procedures.
  • Educate and counsel patients on:
  • LASIK
  • PRK
  • Implantable Collamer Lens (ICL)
  • Corneal Cross-Linking
  • Refractive Lens Exchange (RLE)
  • Premium Cataract Procedures
  • Conduct pre-screening consultations with patients as required.
  • Guide patients through their treatment options and help them make informed decisions.
  • Deliver exceptional customer service while maintaining professionalism, empathy, and confidentiality.

2. Surgical CoordinatorKey Responsibilities:

  • Prepare and maintain surgical charts and patient documentation.
  • Coordinate surgical bookings and appointments.
  • Respond to and follow up on patient questions and concerns in a timely manner.
  • Communicate post-operative outcomes and documentation to referring optometrists.
  • Ensure all surgical records are complete, accurate, and compliant with clinic standards.
  • Collaborate with surgeons, clinical staff, and referring healthcare professionals to support seamless patient care.

Qualifications:

  • Strong interpersonal and communication skills.
  • Exceptional organizational and time management abilities.
  • Ability to work independently and as part of a team.
  • Previous experience in a healthcare, ophthalmology, optometry, surgical, or patient-facing environment is considered an asset.
  • Commitment to providing outstanding patient care and service.

Why Join Laser Vision London?

  • Be part of a growing and respected Surgical Centre.
  • Work alongside a dedicated team committed to excellence in patient care.
  • Make a meaningful impact on patients' vision and quality of life.
  • Opportunities for professional growth and development.

Join us and help patients achieve better vision and a better quality of life.

Job Types: Full-time, Permanent

Pay: $25.00-$26.00 per hour

Benefits:

  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Education:

  • DCS / DEC (required)

Experience:

  • Patient Counselling : 1 year (required)
  • Optical: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)

Location:

  • London, ON N6G 4W3 (preferred)

Work Location: In person

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