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    • We recognize tenure through our compensation.
    • Hourly rates increase after six months, and yearly to three years.
    • Drive rate through up-selling room brands.
    • View all FAIRMONT jobs - Banff jobs
    • Salary Search: Front Desk Agent salaries in Banff, AB
    • See popular questions & answers about FAIRMONT
    • The ideal candidate will have a passion for skincare, beauty treatments, and delivering exceptional client experience.
    • Job Types: Part-time, Casual.
    • Assist the Doctor during Procedures: Provide medical assistance for various surgical techniques.
    • Inventory medical products and supplies and ensure adequate…
    • Experience with energy-based devices, RF microneedling, body contouring and medical-grade skincare is an asset.
    • Part-time with opportunity to grow.
  • View similar jobs with this employer
    • Certificate in medical aesthetics (required).
    • Previous experience in a medical aesthetics or laser clinic preferred.
    • Laser/IPL experience is an asset.
  • View similar jobs with this employer
    • Certificate in medical aesthetics (required).
    • Previous experience in a medical aesthetics or laser clinic preferred.
    • Laser/IPL experience is an asset.
    • Medical esthetician: 2 years (required).
    • Minimum 2 years hands-on experience in medical aesthetics (laser hair removal + facials/peels/microneedling).
    • Previous spa, housekeeping or cleaning experience an asset.
    • The BASIN Operations Supervisor is a cross-functional leadership role responsible for supporting all…
    • Consistently offering professional, friendly and engaging service.
    • Providing day to day operational and managerial support for Front Desk, Concierge, Guest…
    • As a Maintenance Person at Fairmont Banff Springs, you will play a key role in ensuring the safe, efficient, and reliable operation of building systems while…
    • The Assistant Fairmont Gold Manager is a key operational leader responsible for the day-to-day leadership and execution of the complete Fairmont Gold operation.
    • Consistently offer professional, friendly and engaging service.
    • Follow departmental policies, procedures and service standards.
    • Representing The Fairmont Banff Springs through excellence in guest service.
    • Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and…
    • Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements…
    • Through warm, intuitive hospitality and a deep understanding of the Rundle Bar brand, the Ambassador ensures every guest feels welcomed, recognized and excited…
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Front Desk Agent
FAIRMONT
·
4.1
405 Spray Avenue, Banff, AB T1L 1J4
$20.18–$25.65 an hour
Full-time
Apply now

Job details

$20.18–$25.65 an hour
Vision care, Dental care
Full-time
Weekends as needed, Evening shift
405 Spray Avenue, Banff, AB T1L 1J4

Full job description

Company Description


Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.


Job Description


Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest experience.

Starting Rate: $20.18 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $25.65.

Start date would be earlier if candidates have their own accommodations.

Job Duties Include:

Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow departmental and hotel policies, procedures, service and safety standards
  • Other duties as assigned

Qualifications


Your Skills & Qualifications:

  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS) experience an asset
  • Proficient in the English language (verbal & written), second language an asset
  • Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information


Job Perks & Benefits:

  • Subsidized staff accommodation provided on-site for full time status employees.
  • One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
  • Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
  • Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
  • Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
  • Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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