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Medical Secretary, Receptionist jobs in Kitchener, ON

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    • This role includes greeting and checking in patients, scheduling appointments, managing phone inquiries, processing referrals, faxes, emails, and electronic…
    • View all New Vision Family Health Team jobs - Kitchener jobs - Medical Receptionist jobs in Kitchener, ON
    • Salary Search: Medical Receptionist - Permanent salaries in Kitchener, ON
    • Strong knowledge of medical terminology and healthcare documentation standards.
    • Proficiency with electronic medical records systems such as PS Suites or Avaros.
    • Previous experience in a medical office or as a medical receptionist is highly preferred but not mandatory.
    • Maintain accurate electronic medical records (EMR).
    • Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and…
    • Preferred: Experience in a medical or dental office, as a dental receptionist, or in front-desk, office, or administrative work is helpful; familiarity with,…
    • Demonstrated 2-5 years’ experience as a receptionist or administrative assistant.
    • Position Type: Regular/Full-Time – OPSEU represented.
    • Familiarity with electronic medical records systems (EMR).
    • Maintain electronic medical records (EMR) with accuracy,.
    • Operate office and medical equipment safely and appropriately.
    • FTE: Permanent, 22.5 – 37.5 hours/week (0.6 – 1.0 FTE).
    • Current Basic Life Support (BLS) / CPR.
    • Length of Contract: Permanent Full-Time (35 hours/week).
    • Reports to: Clinic Supervisor, Hive Health Services.
    • Homeless or at risk of homelessness.
    • This role is ideal for someone who enjoys building meaningful relationships with patients, coordinating their care, and creating a welcoming experience from the…
    • Acts as receptionist by responding to diverse general questions independently, promptly and courteously by way of telephone, email and office visits.
    • Minimum 1 year of experience working in a medical office (mandatory).
    • Job Type:* In-Person/Part-time.
    • Patient registration, scheduling and telephone inquiries…
    • Handling various tasks to ensure the health and well-being of animals under our care.
    • This position is for the Kitchener Centre and may be required to…
    • Receptionist - Data entry clerk supports smooth daily office operations by welcoming visitors, assisting customers, managing calls, and maintaining accurate…
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    • Previous experience in a receptionist, clerical, or bookkeeping role.
    • As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence…
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Job Post Details

Medical Receptionist - Permanent
New Vision Family Health Team
·
2.7
421 Greenbrook Drive, Kitchener, ON N2M 4K1
$23.00–$24.15 an hour
Full-time
Apply now

Job details

$23.00–$24.15 an hour
Paid time off, Paid sick leave, Extended health care
Full-time
421 Greenbrook Drive, Kitchener, ON N2M 4K1

Full job description

NEW VISION FAMILY HEALTH TEAM JOB POSTING

Role: Medical Receptionist

FTE: Permanent, 22.5 – 37.5 hours/week (0.6 – 1.0 FTE)

Hourly Rate: $23.00 - $24.15

Location: 421 Greenbrook Drive, Kitchener, Ontario


About Us

New Vision Family Health Team is a multidisciplinary team of healthcare professionals dedicated to providing high-quality, patient-centred primary care in a caring, coordinated, and responsive environment. Located in the Waterloo Region, we provide comprehensive primary care services to more than 30,000 patients. We offer a friendly, collaborative, and professional workplace in a spacious facility.


Position Summary

The Medical Receptionist is a key member of the healthcare team, responsible for providing efficient, accurate, and patient-centered administrative support in a clinical setting. This role includes greeting and checking in patients, scheduling appointments, managing phone inquiries, processing referrals, faxes, emails, and electronic medical record (EMR) messages, as well as billing, patient enrolment, and appointment coordination. Working closely with physicians, clinical staff, and patients, the Medical Receptionist plays a vital role in creating a welcoming environment and supporting the smooth delivery of patient care.


Key Responsibilities


Patient Reception & Front Desk Support

  • Welcome and assist patients and visitors in a professional and courteous manner.
  • Check-in patients, verify personal and health information, and update records as needed.
  • Communicate appointment delays, schedule changes, and other clinic information to patients.

Appointment & Telephone Coordination

  • Answer incoming phone calls in a professional and courteous manner.
  • Schedule, cancel, and reschedule appointments using the EMR.
  • Provide patients with information regarding forms, referrals, test results, and instructions, where appropriate.
  • Contact patients as needed to confirm information or communicate instructions from care providers.

Administrative & EMR Support

  • Monitor and manage incoming EMR messages, emails, and electronic submissions.
  • Receive, review, and distribute faxes, ensuring documents are accurately uploaded into the EMR.
  • Process referrals, assist with patient enrolment, and support appointment coordination.
  • Maintain accurate and timely documentation within the EMR.
  • Escalate clinical questions or concerns to physicians, nurses, or other appropriate team members.

Qualifications

  • Graduate of a Medical Office Assistant program or equivalent.
  • Current Basic Life Support (BLS) / CPR, an asset.
  • Successful completion of a Criminal Record Check.
  • Completion of health screening requirements (MMR, Tdap, Varicella).
  • Minimum one year of experience in a primary care or clinical setting preferred.
  • Experience with Electronic Medical Record (EMR) systems, an asset.
  • Strong communication, excellent time management, organization, and problem solving.
  • Commitment to providing patient-centred care in a respectful and compassionate manner.

Compensation & Benefits

  • Hourly wage ($23.00 - $24.15), commensurate with experience.
  • Healthcare of Ontario Pension Plan (HOOPP).
  • Extended healthcare plan (available for 0.8 -1.0 FTE).
  • Paid time off, including:
    • Vacation
    • 8 paid sick days
    • 1 paid birthday per year, following one year of employment
  • Support for professional development, including continuance of salary and allowance.

Equity, Diversity & Inclusion

New Vision Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We welcome applications from individuals of all backgrounds and lived experiences and are committed to providing an inclusive and barrier-free recruitment and selection process. Accommodation is available at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).


This posting is for a newly established position within New Vision Family Health Team.


While we thank all applicants for their interest, only those selected for an interview will be contacted.

For more information regarding our Family Health Team, please visit our website at www.newvisionhealth.ca

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