Medical Records Quality Assurance jobs

Teladoc Health is the global virtual care leader, offering comprehensive virtual care solutions spanning virtual care including primary, mental health, expert medical, devices and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence. Serving over 9 million Canadians, Teladoc Health has been in Canada for more than 20 years and operates in 175 countries world-wide.

Responsibilities:

• Partner closely with the medical and clinical operations leadership teams to align credentialing workflows, policy updates, and provider network standards with broader clinical governance objectives.
• Assemble, verify, and compile standardized provider credentialing dossiers and application packages for Credentialing Committee review and approval.
• Conduct rigorous primary-source verifications for active licensure, provincial good standing (e.g., CPSO, CPSS, CPSBC), CMPA/liability coverage, and clinical certifications.
• Identify and proactively escalate credentialing discrepancies, background findings, or adverse regulatory/disciplinary actions to the Credentialing Committee.
• Lead and execute the end-to-end annual recredentialing lifecycle across a multi-disciplinary provider network (spanning Primary Care, Emergency Physicians, Expert Medical Services Specialists, Mental Health Therapists, Nurse Practitioners, and Allied Health Practitioners).
• Assist the Credentialing Committee in drafting, revising, and operationalizing provider policies, clinical guidelines, and compliance standards.
• Serve as committee secretariat by managing agenda preparation, taking detailed meeting minutes, tracking approval statuses, and maintaining audit-ready compliance documentation.
• Oversee overall management and day-to-day operations within physician database management platforms to maintain high data integrity for provincial licenses, credentials, scope of practice, and contact records.
• Partner with Recruitment, Operations, Clinical Training, Provider Liaisons, and leadership teams to ensure seamless operational hand-offs—from initial recruitment screening to platform setup and onboarding.
• Oversee and report on all provider lifecycle milestones—from initial intake and credentialing to active standing and offboarding—minimizing time-to-practice and supporting network capacity visibility.
• Continuously identify, recommend, and execute process improvements and optimization initiatives to enhance efficiency and accuracy across credentialing, recredentialing, and broader Medical Affairs operations.

Perform other duties and support ad-hoc operational or governance projects as assigned by clinical leadership.

Qualifications Expected for Position

• 2 + years of dedicated experience in Medical Affairs, Physician Credentialing, or Clinical Administration within a Canadian hospital, health authority, or digital health/telemedicine organization.
• Strong, up-to-date knowledge of Credentialing standards, Canadian provincial medical/ professional regulatory authorities/governing colleges (e.g., CPSO , CPSBC, CPSS, CPSA, etc.) and professional liability requirements.
• Enthusiastic about actively staying informed on evolving provincial licensing policies across Canada.
• Exceptional administrative and organizational skills, with a highly structured approach, sharp attention to detail, and the ability to manage competing priorities with precision.
• Demonstrated ability to handle highly sensitive, confidential provider information, legal/regulatory records with complete discretion and strict adherence to privacy frameworks.
• Hands-on experience with physician database management and credentialing platforms (e.g., CMARS, Credentially or similar platforms) is strongly preferred.
• Proficiency with digital verification portals.
• Proven track record of supporting clinical committees, managing high-volume compliance pipelines, and supporting policy implementations.
• Proficiency with MS Office 365 and medical terminology.
Clear, professional verbal and written communication skills to liaise effectively with physicians, clinical leaders, committee members, and cross-functional internal partners.

Work Environment

• Office Remote Hybrid (Office & Remote)
  

Travel: 10%

Travel percentage reflects an estimate and is subject to change dependent on business needs.

Pay Range: CAD $60,000 - $70,000 annually.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Teladoc Health will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual in line with company policy.

About Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.

Job Description Acknowledgment

This job description is a general overview of the nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position. Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time. I acknowledge that I have read and understand the above job description. By signing this job description, I understand the duties that are expected of me.

Why Join Teladoc Health?

Impactful, Connected Healthcare: Support millions of Canadians across the country with accessible care within rural regions & provincial health systems, at no cost to patients.

Focus on Quality & Safety: Upholding the highest excellence of clinical quality standards is paramount to Teladoc Health.

Collaborative, Supportive Network: Our diverse community is dedicated to transforming healthcare in Canada. Be a part of a growing team across Canada, that thrives on engagement, learning and growth.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses innovative platforms to provide accessible care across the full continuum of care, at every stage in a person’s health journey.

Growth and Innovation: We are growing rapidly - Come grow with us and support our expanding mission to make healthcare more accessible.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Teladoc Health Canada, Inc. uses artificial intelligence-assisted tools as part of our recruitment process, including to screen and evaluate candidates. These tools support, but do not replace, human judgment. Our hiring team makes all final decisions.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com