Medical Receptionist jobs in Victoria, BC

Job Overview
We are seeking a professional and organized Dental Receptionist to join our small family owned dental practice. We are a small, tight-knit, family-run dental office that truly values teamwork, kindness, and patient-centered care. Our team works closely together in a supportive, positive environment where everyone helps one another and feels appreciated. We’re looking for a motivated and positive team player who enjoys building relationships with patients and coworkers.

The ideal candidate will serve as the first point of contact for patients, providing exceptional patient service while managing administrative tasks efficiently. This role requires strong communication skills, familiarity with dental office operations, and proficiency with electronic medical records systems. The Dental Receptionist plays a vital role in ensuring smooth office operations and a positive patient experience.

Responsibilities

• Greet patients warmly and professionally upon arrival and departure
• Manage phone, email and text to schedule appointments, answer inquiries, and confirm patient visits
• Verify insurance information and process pre-authorizations, billing or payments accordingly
• Assist with check-in and check-out procedures, including updating patient information and collecting payments
• Coordinate with dental staff to ensure timely appointment scheduling and patient flow
• Handle administrative tasks such as filing, data entry, and managing correspondence
• Ensure the front desk area remains organized, clean, and welcoming
• Maintain knowledge of dental terminology relevant to dental procedures for effective communication
• Manage the patient recall system, including contacting patients to remind them of upcoming and overdue appointments
• Assist patients with our dental specialist appointment coordination and booking
• Oversee the Accounts Receivable (A/R) column, ensuring accurate tracking of balances and timely follow-up with patients.
• Qualifications
• Team Player
• Previous experience as a dental receptionist
• Strong knowledge of dental terminology
• Excellent communication skills, both verbal and written
• Ability to handle multi-line phone systems efficiently in a fast-paced environment
• Office experience with administrative responsibilities is preferred
• Familiarity with front desk operations
• High level of organization, attention to detail, and professionalism

This position offers an opportunity to be part of a dedicated healthcare team committed to providing exceptional patient care. Candidates should demonstrate a friendly demeanor, strong organizational skills, and the ability to multitask effectively in a busy dental practice environment.

Job Type: Part-time

Pay: $27.00-$35.00 per hour

Work Location: In person