Medical Receptionist jobs in Richmond, BC

Job Summary

We are seeking an energetic, friendly, and detail-oriented Dental Receptionist to be the welcoming face of our dental clinic on Friday (9-5 PM) and Saturday (8:30-3 PM). In this important role, you will manage front desk operations, greet patients, answer incoming calls, schedule appointments, and provide exceptional customer service. Your organizational skills and professional demeanor will help ensure the smooth daily operation of the clinic while creating a comfortable and positive experience for every patient. This position offers an excellent opportunity to develop your administrative skills while supporting dental professionals in providing quality patient care.

Responsibilities

• Greet patients warmly and professionally, ensuring they feel welcomed and comfortable upon arrival at the dental clinic.
• Manage front desk duties, including checking in patients, updating patient information, and maintaining accurate patient records.
• Schedule, confirm, reschedule, and cancel dental appointments while maintaining an organized appointment calendar.
• Answer incoming phone calls, respond to patient inquiries, take messages, and communicate effectively with dentists, dental hygienists, and other team members.
• Verify dental insurance coverage, check patient eligibility, submit insurance claims, and followup on outstanding claims when required.
• Process patient payments, issue receipts, prepare treatment estimates, and assist with billing and outstanding balances.
• Maintain confidential patient files, medical history forms, treatment records, and other dental documentation.
• Use Tracker software to manage appointments, patient records, billing, and insurance information.
• Organize and file documents systematically to ensure accurate record keeping and easy retrieval of information.
• Assist with administrative tasks, including data entry, email correspondence, scanning, filing, and managing incoming and outgoing mail.
• Coordinate with the dental team to ensure efficient patient flow and timely appointments.
• Handle patient concerns professionally, maintain patient confidentiality, and help create a positiveexperience for every patient.
• Maintain a clean, organized, and professional reception area.

Skills

• Previous experience in reception, office administration, or customer service; dental office experienceis an asset.
• Strong communication and interpersonal skills, with the ability to interact professionally withpatients and dental staff.
• Excellent customer service skills and the ability to make patients feel comfortable and valued.
• Knowledge of dental terminology, dental procedures, and dental office operations is an advantage.
• Familiarity with dental insurance verification, claims processing, billing, and payment collection.
• Tracker Experience is an asset
• Excellent organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Professional telephone etiquette and the ability to handle incoming calls efficiently.
• Ability to maintain accurate patient records and protect confidential health information.
• Strong time management and problem-solving skills, with the ability to prioritize appointments and administrative duties.
• Friendly, reliable, and professional attitude with a willingness to learn and support the dental team.
• Basic bookkeeping and payment-processing skills are desirable.

Join our dental team as a Dental Receptionist, where your positive attitude, organizational abilities, and commitment to patient care will contribute to a welcoming and efficient clinic environment. Wevalue your dedication to providing outstanding patient service while supporting the dailyoperationsof our dental practice.

Pay: $30.00-$33.00 per hour

Expected hours: 15.0 per week

Benefits:

• On-site parking

Work Location: In person