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Medical Receptionist jobs in Richmond, BC

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    • As a Scheduling Specialist, referred to internally as a Care Services Scheduling Specialist, you will answer inbound calls for Caregivers and Clients,…
    • Dental receptionist: 1 year (required).
    • At least one year experience as a dental receptionist.
    • Schedule: Tuesday- Thursday, 8 to 5, starting mid August.
    • Records Management: Maintain complete, organized patient records including medical/dental histories electronic software platforms.
    • As a Patient Care Coordinator t at Naz Pharmacy, you will play a key role in supporting pharmacy operations to ensure the highest level of service to our…
    • The new medical office assistant will provide a full range of office administrative support services for South Hill in our community-based office.
    • We are a busy, well-established group oral surgery practice seeking a full-time Dental Receptionist to join our team.
    • Monday to Friday (No weekends).
    • HyCoSys – Includes setting up sterile tray, reading chart prior to going into the room, getting patient and doing urine pregnancy test, explaining procedure to…
    • In this role, you will be responsible for efficiently managing the coordination and scheduling of home care services for our surge program for a health…
    • Dental receptionist: 5 years (required).
    • Willing to take on the lead receptionist role at the practice.
    • Minimum 5 years of dental reception experience in a busy…
    • Job Types: Full-time, Permanent.
    • Dental Reception: 2 years (required).
    • Familiarity with medical and dental terminology.
    • Proficiency with electronic medical records and Microsoft Office.
    • A competitive salary, based on experience.
    • The successful candidate will work in a clinical environment working closely with the eye surgeons to provide patient care.
    • Job Types: Full-time, Contract.
    • Experience with electronic medical records, EMR Plexia.
    • Receive patients in a polite and friendly manner.
    • Answer phone calls and emails from patients.
    • Keywords: dentist certified certification dentist front desk dentistry reception secretary receptionist dentistry centre front desk insurance specialist health…
    • Experience in any of the following departments would be an asset: customer service, insurance, pharmaceuticals, medical office assistant, business…
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Job Post Details

Scheduling Specialist - job post

Nurse Next Door
1788 West 5th Avenue, Vancouver, BC
From $24 an hour - Permanent, Full-time

Job details

Pay

  • From $24 an hour

Job type

  • Permanent
  • Full-time

Location

1788 West 5th Avenue, Vancouver, BC

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Profit sharing
  • Extended health care
  • Company events

Full job description

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We are not just another home care company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door, you will be part of a growing company that is helping seniors do what they love again.

As a Scheduling Specialist, referred to internally as a Care Services Scheduling Specialist, you will answer inbound calls for Caregivers and Clients, scheduling Client visits with Caregivers.

We have an immediate need for a Care Services Scheduling Specialist with evening and weekend availability.

As a Nurse Next Door team member you will receive:

  • Flexible Dental & Medical Health Benefits
  • Personal and Health Spending Accounts
  • Competitive base salary & full time hours
  • Profit-sharing bonus plan
  • Employee recognition and fun!
  • Growth and development

What You Will Lead:

  • Deliver WOW Customer Service experience in every interaction with Clients, Caregivers and Franchise teams to exceed Customer service standards while surpassing call hold times
  • Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
  • Deliver Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
  • Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
  • Respond to Caregiver questions regarding schedules and visit offers
  • Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
  • Resolve Franchise Partner issues with One Best Way and operational excellence in mind
  • Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
  • Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

  • A minimum of 2-3 years of experience in a Customer Service role
  • Strong organizational skills with a proven ability to manage many ongoing tasks
  • Team members to be adaptable with their schedules in order to meet changing priorities and ensure we stay on track with our goals.
  • Excellent verbal and written communication skills
  • A professional and friendly attitude to quickly develop rapport with clients over the phone

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • This role is not a standard 9-to-5. It requires significant flexibility, as we provide 24/7 support to our client. Our team is small but close knit and schedules can change weekly to accommodate our 24/7 operation. Can you fully commit to this type of schedule as a core requirement of the job?
  • When you have to deliver difficult news or sensitive feedback to a teammate, what is your process for ensuring that the conversation remains productive and professtional ?
  • This role is an 'in office' role at our Vancouver office in Kitsilano . Shift times vary as our operation is 24/7. Current business needs are Monday-Sunday 6:00am - 10:00pm. Please confirm your availability.

Experience:

  • Customer service: 3 years (required)

Work Location: In person

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