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Medical Receptionist jobs in Richmond, BC

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    • As a Scheduling Specialist, referred to internally as a Care Services Scheduling Specialist, you will answer inbound calls for Caregivers and Clients,…
    • Proficiency in electronic medical record (EMR) systems and Microsoft Teams.
    • We optimize the health and wellness of our clients by incorporating the latest…
    • ✔ Working knowledge of general medical terminology.
    • Maintain and update electronic medical records (EMR).
    • ✔ Previous experience in a family practice or general…
    • Maintain accurate electronic medical records.
    • Proven experience as a dental receptionist.
    • Knowledge of medical terminology is preferred.
    • HyCoSys – Includes setting up sterile tray, reading chart prior to going into the room, getting patient and doing urine pregnancy test, explaining procedure to…
    • We are a busy, well-established group oral surgery practice seeking a full-time Dental Receptionist to join our team.
    • Monday to Friday (No weekends).
    • Maintaining medical inventory by ordering new supplies and equipment as needed.
    • Leading patients to exam rooms or other areas and explaining medical procedures.
    • Whether you’re triaging care needs, updating care plans, matching the right caregiver (we call them Heroes) to the right client, or ensuring we’re meeting our…
    • Assisting with diagnostic and medical procedures.
    • Assisting with diagnostic and medical procedures.
    • Extended medical, dental, and vision coverage.
    • Verify patient insurance information and update electronic medical records accurately.
    • Experience handling electronic medical records (EMRs) and managing front…
    • Job Types: Full-time, Permanent.
    • Dental Reception: 2 years (required).
    • Respond promptly to patient needs and potential medical emergencies.
    • Certified Dental Assistant (CDA) / Reception (Hybrid Role)*.
    • A minimum of one year of experience as a dental administrator with Tracker experience is required for this position.
    • Job Types: Full-time, Permanent.
    • As the first point of contact for our patients, you'll play a key role in creating a welcoming experience while helping our office run smoothly and efficiently.
    • Prior experience as a dental receptionist is a must.
    • We are seeking a highly organized and detail-oriented Dental Administrator to join our Dental Practice.
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Job Post Details

Scheduling Specialist - job post

Nurse Next Door
1788 West 5th Avenue, Vancouver, BC
From $24 an hour - Permanent, Full-time

Job details

Pay

  • From $24 an hour

Job type

  • Permanent
  • Full-time

Location

1788 West 5th Avenue, Vancouver, BC

Benefits

Pulled from the full job description

  • Paid time off
  • Vision care
  • Dental care
  • Life insurance
  • Profit sharing
  • Extended health care
  • Company events

Full job description

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We are not just another home care company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door, you will be part of a growing company that is helping seniors do what they love again.

As a Scheduling Specialist, referred to internally as a Care Services Scheduling Specialist, you will answer inbound calls for Caregivers and Clients, scheduling Client visits with Caregivers.

We have an immediate need for a Care Services Scheduling Specialist with evening and weekend availability.

As a Nurse Next Door team member you will receive:

  • Flexible Dental & Medical Health Benefits
  • Personal and Health Spending Accounts
  • Competitive base salary & full time hours
  • Profit-sharing bonus plan
  • Employee recognition and fun!
  • Growth and development

What You Will Lead:

  • Deliver WOW Customer Service experience in every interaction with Clients, Caregivers and Franchise teams to exceed Customer service standards while surpassing call hold times
  • Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
  • Deliver Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
  • Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
  • Respond to Caregiver questions regarding schedules and visit offers
  • Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
  • Resolve Franchise Partner issues with One Best Way and operational excellence in mind
  • Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
  • Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

  • A minimum of 2-3 years of experience in a Customer Service role
  • Strong organizational skills with a proven ability to manage many ongoing tasks
  • Team members to be adaptable with their schedules in order to meet changing priorities and ensure we stay on track with our goals.
  • Excellent verbal and written communication skills
  • A professional and friendly attitude to quickly develop rapport with clients over the phone

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Application question(s):

  • This role is not a standard 9-to-5. It requires significant flexibility, as we provide 24/7 support to our client. Our team is small but close knit and schedules can change weekly to accommodate our 24/7 operation. Can you fully commit to this type of schedule as a core requirement of the job?
  • When you have to deliver difficult news or sensitive feedback to a teammate, what is your process for ensuring that the conversation remains productive and professtional ?
  • This role is an 'in office' role at our Vancouver office in Kitsilano . Shift times vary as our operation is 24/7. Current business needs are Wednesday-Sunday 1:30pm - 10:00pm. Please confirm you are available these days and times.

Experience:

  • Customer service: 3 years (required)

Work Location: In person

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