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Medical Receptionist jobs in Ottawa, ON

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    • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
    • Review medical necessity requirements and process applicable…
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    • Prior experience as a Dental Receptionist or in a medical/dental office setting preferred.
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    • Strong knowledge of dental office procedures, medical terminology.
    • Collect and verify patient information, insurance details, and medical histories accurately…
    • Rigueur et souci du détail, notamment dans la manipulation d’équipement médical et la gestion des dossiers.
    • L’assistant(e) clinique joue un rôle essentiel dans…
    • Medical office: 2 years (required).
    • Ensure new patient leads are contacted and scheduled in a timely manner.
    • Previous experience in a healthcare, optometry, or…
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    • L’Équipe de santé familiale académique Montfort (ESFAM) offre des soins primaires interdisciplinaires et bilingues dans un milieu d’enseignement dynamique en…
    • Book and manage appointments via phone, email, and the online portal; maintain an accurate daily schedule and waitlist.
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    • Strong knowledge of medical terminology related to dentistry and oral health.
    • Provide excellent customer service as a dental receptionist by scheduling…
    • Familiarity with medical terminology, medical coding, and handling medical records enhances your ability to support comprehensive patient care.
    • Working knowledge of medical terminology and medical specialty practices.
    • Certification in medical instrument reprocessing in the province of Ontario.
    • ASSETS REQUIRED*: HIGH energy, OUTGOING personality, organizational skills, VERY strong computer and phone skills, quick-learner, (high-tech office), excellent…
    • Répondre aux appels des clients.
    • Répondre aux courriels des clients et membres de l’équipe.
    • Service à la clientèle (accueil, gestion des paiements, gestion de…
    • Secrétaire dentaire, c’est toi qui donnes le ton dès que les patient(e)s franchissent la porte.
    • Tu as un diplôme d’études secondaires et toute autre expérience…
    • The ideal candidate will have experience with electronic medical records, and medical terminology.
    • Proficiency with electronic medical records systems.
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Job Post Details

Optum logo

Patient Care Coordinator | Quezon City - job post

Optum
(part of UnitedHealth Group)
3.3 out of 5 stars
National Capital Region, ON
$23,000–$26,000 a month - Full-time

Job details

Pay

  • $23,000–$26,000 a month

Job type

  • Full-time

Shift and schedule

  • Night shift

Location

National Capital Region, ON

Full job description

Patient Care Coordinator

Location: GF Bldg. N, UP Ayala Techno Hub, Quezon City
Schedule: Night Shift (US Hours)

About the Role

We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.

Key Responsibilities

  • Verify patient insurance eligibility, benefits, and coverage information.
  • Obtain and validate required authorizations, referrals, and pre-certifications.
  • Review medical necessity requirements and process applicable documentation when needed.
  • Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
  • Contact patients to verify demographic, insurance, and financial information.
  • Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
  • Collect payments and assist patients with payment arrangements when appropriate.
  • Complete Medicare Secondary Payer (MSP) requirements and related documentation.
  • Maintain accurate and complete patient records in accordance with organizational standards.
  • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
  • Escalate accounts that do not meet financial clearance requirements.
  • Deliver exceptional customer service while addressing patient inquiries and concerns.

Qualifications

Required

  • At least a high school graduate or senior high school graduate
  • At least 1 year of experience in any of the following:
  • Healthcare Revenue Cycle Management (RCM)
  • Customer service in healthcare BPO operations
  • Insurance verification or authorization
  • Patient registration or patient access
  • Medical billing or collections
  • Health insurance services
  • Healthcare payment collections in a voice-based environment

Preferred

  • Experience using electronic medical record (EMR) systems such as Epic or Cerner.
  • Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
  • Understanding of medical terminology, ICD-10, and CPT codes.
  • Experience with payment processing and financial counseling.
  • Familiarity with charity care and patient financial assistance programs.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Work Arrangement

  • Must be willing to work onsite in Quezon City.

Job Type: Full-time

Pay: $23,000.00-$26,000.00 per month

Work Location: In person

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