Medical Receptionist jobs in London, ON

OVERVIEW

London Digestive Disease Institute (LDDI) is a state of the art, out of hospital endoscopy and clinical research clinic in London, Ontario. We are seeking a dedicated and highly organized Administrative Assistant to join our team. As the first point of contact for our patients, you will play a central role in the smooth day-to-day operation of the clinic. This is a patient-facing role, and exceptional interpersonal and communication skills are essential.

Full working proficiency in the Accuro EMR is a mandatory requirement for this position. Please do not apply unless you have this experience.

RESPONSIBILITIES

• Greet patients warmly and manage check-in and check-out procedures for clinic and endoscopy visits.
• Manage incoming calls, triage inquiries, and book, confirm, and reschedule appointments and procedures.
• Provide clear information to patients regarding clinic services, procedure preparation instructions, and pre- and post-procedure requirements.
• Maintain complete and accurate patient records in Accuro, including scheduling, chart notes, referral intake, and document management.
• Process referrals from primary care and specialist providers, and ensure timely triage and follow-up.
• Coordinate correspondence between physicians, referring providers, hospitals, and patients.
• Support the clinical research team with administrative tasks such as scheduling study visits, filing, and document preparation.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform general administrative duties including data entry, scanning, faxing, and managing office and clinical supplies.

QUALIFICATIONS AND EXPERIENCE

• Full proficiency in Accuro EMR is required. Please state your level of Accuro experience in your application.
• Demonstrated excellence in customer-facing communication — a warm, professional, and reassuring manner with patients is essential to this role.
• Previous experience as a receptionist or administrative assistant in a medical office is required; experience in a gastroenterology or endoscopy clinic is a strong asset.
• Working knowledge of OHIP billing practices.
• Familiarity with medical terminology.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and remain composed and professional in a fast-paced clinical environment.
• Discretion and a firm understanding of patient confidentiality and PHIPA obligations.

WHY JOIN US

Join a small, collegial team where you will work directly with physicians and research staff and make a real difference in the experience of every patient who comes through our doors.

POSITION DETAILS

• Job Type: Full-time
• Pay: $22.00 – $24.00 per hour
• Work Location: In person — 253A-785 Wonderland Road South, London, Ontario

LDDI is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pay: $22.00-$24.00 per hour

Benefits:

• On-site parking
• Paid time off

Application question(s):

• Do you have experience using Accuro?

Education:

• Secondary School (required)

Work Location: In person