Medical Receptionist jobs in Guelph, ON

Do you love being on the phone? Do you feel good when a nervous patient finally says yes to the care they need? Do you want a goal to chase, and a team that chases it with you?

If you said yes three times, keep reading. If not, no hard feelings. This job isn't for everyone.

Why this job matters

Every day, people in Cambridge put off dental work their dentist says they need, until a small problem turns into a big, painful one. You're the person who calls them before that happens, earns their trust and gets them booked.

What you'll do

Most of your day is on the phone. You'll:

• Call patients who are due for their checkup and cleaning
• Follow up with patients who haven't booked the treatment their dentist recommended
• Call new patients who ask about implants, Invisalign or sedation, within minutes of them reaching out
• Explain treatment plans, insurance estimates and payment options in plain words, by phone, Zoom or in person
• Book them in and log every call, so you always know your numbers
• Work with our dentists and front desk so every patient has a smooth visit

You'll be great at this if you

• Get energy from the phone. A day with 100+ calls sounds like a good day to you.
• Like having a number. You want to know it every day, and you want to beat it.
• Build trust fast. People open up to you within a minute.
• Listen more than you talk.
• Hear "no" and stay curious. Most no's aren't final. They usually mean "I'm nervous," "I don't get it yet" or "I can't see how to pay for it." You find out which one and help fix it. When it really is a no, you respect it and leave the door open.
• Want feedback the same day, so you get better every week.
• Are honest. You would never push a patient into treatment they don't need.

Dental office experience is a big plus: insurance, treatment plans, practice software. So is a record of hitting targets in sales, a call centre or recall. If you have the drive, we'll teach you the dental side.

This job is not for you if

• You want a quiet front desk where the phone rarely rings
• Calling people all day sounds exhausting
• You'd rather not know your numbers
• You take "no" personally
• You want the same pay whether you crush it or coast

What you get

$28 to $35 an hour base, based on experience, plus commission on every patient you book who comes in for treatment. No cap. Expected first-year pay is $60,000 to$95,000, depending on your results.

A clear path up, from Coordinator to Senior Coordinator to Team Lead, with pay bumps at set milestones. You'll always know your next step and what it pays.

Call coaching and same-day feedback from Dr. Marwan and the team.

An office that does almost everything in house: implants, Invisalign, same-day 3D-printed crowns, IV sedation and general anesthesia. You rarely have to send a patient somewhere else.

About us

Cambridge Centre Dental Care has looked after Cambridge for more than 20 years, from our office in Cambridge Centre on Hespeler Road. We have more than a dozen dentists, we're open 7 days a week, and the practice has more than doubled since 2023. One rule runs everything here: patient care comes first, and everything else follows. Our patients hear "come as you are." You'll be the voice that makes them believe it.

Pay: $28.00-$35.00 per hour

Expected hours: 40.0 – 44.0 per week

Benefits:

• Dental care
• On-site parking

Application question(s):

• Are you comfortable making 100 or more phone calls a day?
• Have you worked in a job with a daily or monthly target, like sales, bookings, recall or collections?

Experience:

• Dental office: 2 years (preferred)

Work Location: In person