Medical Receptionist jobs in Glasgow, ON

1.0 FTE – 37.5 Hours per Week

Join an innovative and collaborative team that is transforming how care is delivered across Dufferin and Caledon. Through our integrated Hub-and-Spoke model, supported by centralized intake, a shared electronic medical record, and strong community partnerships, we are creating a more connected, equitable, and person-centered system of care by bringing health, human, and social services together.

We believe exceptional care starts with strong relationships. Working alongside colleagues, community partners, clients, and families, you will help foster a culture of trust, collaboration, advocacy, and respect. Here, you can focus on what matters most: delivering high-quality care and improving outcomes for the people and communities we serve. We support our team members to practice at their full scope while making a meaningful difference in the lives of vulnerable and underserved populations.

As part of our team, you will contribute to innovative solutions, continuous improvement initiatives, and integrated approaches that address complex community needs. We are seeking compassionate, adaptable professionals who are committed to growth, communicate effectively, embrace change, and make thoughtful decisions in support of our shared vision. If you are passionate about health equity, collaborative care, and making a lasting impact in your community, we invite you to join us in shaping the future of primary care and creating healthier communities together.

The Dufferin Area Family Health Team currently has an opportunity for a full-time Administrative Coordinator – Centralized Intake and Referral Services to join our compassionate, collaborative, multi-disciplinary and dynamic health care team dedicated to improving access to care and supporting the health and wellbeing of our community.

The successful candidate will provide essential administrative support to the Centralized Intake Clinicians, helping coordinate and manage referrals to specialists, diagnostic services and community programs across Dufferin-Caledon. Working within our electronic medical record (EMR) and Ocean MD referral management platform, this individual will support the efficient processing, tracking and communication of referrals, ensuring information is accurate, workflows are coordinated and patients and providers are kept informed.

The ideal candidate will be highly organized, detail-oriented and comfortable working in a fast-paced environment. They will bring excellent communication and problem-solving skills, strong computer proficiency and a collaborative approach to supporting an innovative, evolving model of integrated primary care.

Key Responsibilities

Referral Coordination and Administrative Support

• Receive, process, organize and coordinate incoming and outgoing referrals to specialists, diagnostic services and community programs, providing administrative support to the Centralized Intake Clinicians.
• Review referrals for administrative completeness and follow up with referring physician offices to obtain missing information or documentation as required.
• Enter, upload and maintain referral information within the EMR and Ocean MD platform, ensuring accurate and timely documentation.
• Monitor and track referral status, follow up on outstanding referrals and identify administrative issues requiring clinician review to support timely processing and closure of referral loops.

Communication and System Navigation

• Serve as an administrative point of contact for family physician offices, specialist offices, patients and community partners regarding referral processes, requirements and status updates.
• Facilitate communication and the exchange of information between referring providers, specialists, patients and Centralized Intake Clinicians to support an efficient referral process.
• Respond to general referral inquiries, assist patients with administrative navigation and direct clinical questions or concerns to the appropriate nurse clinician.

Data Management and Administrative Coordination

• Maintain accurate electronic records, referral tracking logs and databases, ensuring information is current and complete.
• Monitor referral volumes, processing timelines and outstanding referrals; compile data and prepare reports to support program monitoring and evaluation.
• Support the development and maintenance of administrative procedures, workflows and communication tools, identifying opportunities to improve efficiency and consistency.

Team Collaboration and Quality Improvement

• Work collaboratively with Centralized Intake Clinicians, administrative staff, physician offices and external partners to support an effective referral process.
• Contribute to team discussions, standardized workflows and quality improvement initiatives to enhance centralized intake operations.
• Maintain confidentiality and ensure compliance with organizational policies and PHIPA, demonstrating a culturally responsive, equity-informed and patient-centred approach.

Organizational Support

• Provide general administrative support to the Centralized Intake Program as required.
• Adapt to evolving program needs and assist with other administrative responsibilities within the DAFHT as appropriate.

Required Skills, Experience and Cultural Attributes

• Post-secondary education in office administration, health services administration, medical office administration or a related field.
• Previous experience in a medical office, health care administrative setting or referral coordination role preferred; knowledge of medical terminology and referral processes an asset.
• Strong organizational, time management and administrative skills, with exceptional attention to detail and ability to manage competing priorities.
• Excellent written and verbal communication skills, with the ability to interact professionally with patients, physicians, specialists and community partners.
• Proficiency with Microsoft Office, electronic medical records (EMR) and electronic referral platforms; experience with TELUS Practice Solutions EMR and Ocean MD an asset.
• Strong problem-solving skills, ability to work independently and collaboratively, and demonstrated commitment to confidentiality and privacy legislation, including PHIPA.
• Flexible, positive and solutions-focused approach, with a commitment to culturally responsive, equity-informed and anti-oppressive practices.

Working Conditions

• Permanent Full-Time position (37.5 hours per week).
• One evening per week required.
• Hybrid work environment, combining clinic-based and virtual care.

• Valid Ontario Driver’s Licence, reliable vehicle, and appropriate automobile insurance.
• Regular travel throughout Dufferin-Caledon, including Orangeville, Shelburne, Bolton, and surrounding communities.
• One evening per week is required based on client/ program needs.

Why Join DAFHT?

At the DAFHT, we believe that caring for our community starts with caring for our team.

We offer comprehensive total rewards:

• HOOPP Defined Benefit Pension Plan
• 100% Employer-Paid Benefits including extended health care, dental coverage, vision care, critical illness coverage, employee and Family Assistance Program (EFAP)
• Four (4) weeks’ vacation to start
• Paid personal, wellness, and sick days
• Commitment to work-life balance
• Flexible work options and mileage compensation

Position Details

Salary: Up to $53,000.00 annually

Location: Dufferin-Caledon Region (Orangeville, Shelburne, Bolton, and surrounding communities)

Job Type: Permanent Full-Time

Number of Positions: 1

Union: Non-Union

If you are interested in joining in a creative and dedicated team, we want to hear from you! Applicants, please send your resume and cover letter in a single document (MS Word or PDF format only) to Angie Cutt at a.cutt@dafht.ca by Monday, November 30th, 2026.

Our Commitment

The DAFHT is committed to reflecting the diversity of the communities it serves and we welcome and encourage applications from all qualified candidates who reflect Dufferin’s racial, cultural, indigenous, LGBTQ2 diversity, and people with disabilities. The DAFHT is in full compliance of the Ontario Human Rights Code and does not discriminate on the ground of records of offenses. If you are contacted for a job opportunity, please advise the DAFHT of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. The DAFHT is committed to an inclusive, barrier-free recruitment and selection process and work environment.

Artificial Intelligence (AI) is not being used to screen, assess or select applicants at any point in the recruitment process.

Join Our Team – Together, we are building healthier communities through connected, compassionate, and accessible care.

Deadline for applications:

November 30, 2026