Medical Reception jobs in Vancouver, BC

Reporting to the Patient Care Manager or designate and receiving work direction from the Physicians, the position performs:

Education:
Grade 12, two years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities:

Ability to keyboard at 40 wpm.

Knowledge of medical terminology.

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.

Your day to day:

Schedules and books appointments by methods such as receiving appointment request or referral, entering patient information into the computerized health information system, booking a time slot, making follow-up appointments, cancelling or adjusting patient appointments, booking appropriate tests, and contacting patients to provide pre-appointment instructions for test procedures or clinic appointments.

As required contacts appropriate areas such as doctor's offices, nursing units and other departments to request patient information/documentation/test results to ensure complete records/charts prior to patient appointment. Contacts patients to set up and confirm appointments.

Telephones or transmits test results and medical information to physicians and others according to established procedures.

Admits patients by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized health information system according to established procedures, printing out keyed data as required for consent form, explaining consent form to patients, and obtaining signatures as required.

Performs reception duties by answering telephone calls, greeting patients and visitors, and hospital staff. Answers inquiries and directs or transfers them to appropriate personnel and places by taking messages and providing routine information and escorting patients to rooms.

Sets up and maintains filing systems for materials such as correspondence, patient test results and reports by performing duties such as creating and labeling files, assembling and maintaining files/charts, filing material as appropriate and retrieving information such as patient charts prior to patient visit or for designated personnel.

Reviews files to ensure procedures are booked and results are in the files/charts.

Types a variety of technical and non-technical material such as correspondence, memos, minutes, reports and medical billings from written drafts, revisions or dictating machines.

Performs other clerical duties such as data entry, photocopies, scans, and distributes materials as required. Arranges meetings. Faxes staff attendance to staffing office as needed.

If required, assists clinic nurse with completion of OR Booking packages by filling out patient demographic information on the booking form and faxing requisitions to departments in accordance with established procedures.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.