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Medical Practice Administrator jobs in Brampton, ON

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Career Resources:

Clinic Co-ordinator
Muscle and Joint Clinic
5980 Churchill Meadows Boulevard, Mississauga, ON L5M 7M5
$20.25–$22.75 an hour
Permanent, Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

$20.25–$22.75 an hour

Job type

Permanent
Full-time

Shift and schedule

8 hour shift
Weekends as needed
Evenings as needed
Monday to Friday

Benefits

Pulled from the full job description
Dental care
Extended health care
On-site parking

Full job description

Patient Experience Lead

The Opportunity

The Muscle & Joint Clinic is seeking a highly capable, results-driven Patient Experience Lead to take ownership of front-office operations at our busy multidisciplinary clinic.

We are looking for a polished, dependable, and commercially aware professional who can manage a fast-paced clinic, deliver an exceptional patient experience, maintain accurate billing, support patient retention, and ensure that daily operations run smoothly.

The successful candidate will be someone who anticipates problems, follows through without reminders, communicates confidently, and takes personal responsibility for results.

About The Muscle & Joint Clinic

The Muscle & Joint Clinic is a multidisciplinary healthcare clinic providing chiropractic care, physiotherapy, massage therapy, acupuncture, pelvic health physiotherapy, rehabilitation, concussion care, shockwave therapy, and other evidence-based services.

Our focus is on delivering excellent clinical care while creating a professional, organized, and welcoming experience for every patient.

Key ResponsibilitiesClinic Operations

  • Take ownership of daily front-desk and administrative operations
  • Ensure the clinic opens, operates, and closes smoothly each day
  • Coordinate schedules for multiple healthcare providers
  • Identify scheduling gaps and proactively work to improve provider utilization
  • Maintain an organized, professional, and efficient clinic environment
  • Resolve operational and patient-service issues quickly and professionally
  • Support staff accountability and ensure clinic procedures are followed
  • Assist management with operational projects, reporting, and process improvement

Patient Experience and Retention

  • Provide exceptional service from the first patient inquiry through completion of care
  • Welcome patients warmly and professionally
  • Respond promptly to phone calls, emails, online inquiries, and appointment requests
  • Schedule, confirm, reschedule, and coordinate patient appointments
  • Follow up with inactive, cancelled, or missed-appointment patients
  • Support patient retention, reactivation, referral, and loyalty initiatives
  • Educate patients on clinic services, scheduling options, and administrative procedures
  • Handle patient concerns with professionalism, discretion, and sound judgment

Billing and Insurance Administration

  • Process payments, invoices, receipts, and account balances accurately
  • Manage Extended Health Benefit billing and direct billing
  • Coordinate Motor Vehicle Accident and WSIB files
  • Work confidently with Jane EMR, HCAI, TELUS Health, and insurer portals
  • Track outstanding balances, insurer responses, approvals, and required documentation
  • Communicate with insurers, adjusters, case managers, legal representatives, and healthcare providers
  • Maintain accurate records and ensure billing files are complete and up to date
  • Identify billing errors or missed revenue and take prompt corrective action

Performance and Growth

  • Monitor key front-office performance indicators
  • Help reduce cancellations, no-shows, scheduling gaps, and unpaid balances
  • Support clinic growth through strong patient communication and service conversion
  • Identify opportunities to improve systems, workflows, and patient experience
  • Contribute ideas rather than waiting to be directed
  • Take ownership of outcomes and follow tasks through to completion

The Person We Are Looking For

You are likely to succeed in this role if you:

  • Perform well under pressure and remain composed in a busy environment
  • Are highly organized and rarely allow details to fall through the cracks
  • Take initiative without needing constant direction
  • Communicate confidently and professionally
  • Understand that excellent service includes warmth, efficiency, accountability, and follow-through
  • Are comfortable discussing fees, collecting payments, and resolving account issues
  • Can balance patient care with the business needs of the clinic
  • Are naturally proactive and notice what needs to be done
  • Take pride in being dependable, punctual, and prepared
  • Hold yourself and others to a high standard
  • Can manage competing priorities without becoming overwhelmed
  • Are looking for a long-term role with meaningful responsibility

Required Qualifications

  • Previous experience in a chiropractic, physiotherapy, medical, dental, rehabilitation, or allied healthcare clinic
  • Strong working knowledge of Jane EMR
  • Experience with Extended Health Benefit billing and direct billing
  • Experience managing MVA and WSIB files
  • Familiarity with HCAI and TELUS Health
  • Strong written and verbal communication skills
  • Excellent computer, administrative, and organizational abilities
  • Proven ability to manage a busy front desk independently
  • Ability to work evenings and weekends as required

Preferred Qualifications

  • Experience in a patient care coordinator, or team lead role
  • Experience with patient retention, reactivation, and schedule optimization
  • Experience tracking clinic performance or preparing operational reports
  • Experience handling accounts receivable and outstanding patient balances
  • Experience training or supporting administrative staff
  • At least two years of healthcare administration or clinic coordination experience

Our Values

The Muscle & Joint Clinic is guided by five core values:

Respect. Innovation. Community. Excellence. Agility.

We value employees who demonstrate integrity, accountability, professionalism, sound judgment, and a commitment to continuous improvement.

Skills can be developed. Ownership, attitude, reliability, and self-awareness are essential.

Employment Details

Position: Patient Experience Lead

Employment Type: Permanent, Full-Time

Schedule:

  • Weekday shifts (8:30am to 4:30pm Monday to Friday)

Work Setting: On-site

Location: Mississauga, Ontario, L5M 7M5

Candidates must have a reliable commute or be prepared to relocate before beginning employment.

Application Requirements

Please submit a resume and cover letter outlining:

  • Your experience with Jane EMR
  • Your experience with MVA, WSIB, HCAI, TELUS Health, and insurance billing
  • An example of a clinic or office process you improved
  • An example of how you handled a difficult patient or operational issue
  • Why you believe you are suited for a high-accountability clinic leadership role

Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $20.25-$22.75 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

  • On-site parking

Flexible language requirement:

  • French not required

Application question(s):

  • Are you familiar with WSIB, HCAI and MVA?
  • How many years of clinical reception experience do you have?
  • Are you familiar with Jane EMR? Please explain.
  • Are you familiar with EHB, MVA and WSIB? Please explain

Work Location: In person

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