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Medical Office jobs in Welland, ON

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    • Provide patients with clear information regarding appointments, treatment, and office policies.
    • Previous dental reception or dental administrative experience…
    • Greet and welcome all members and visitors as they arrive.
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    • Communicate professionally with physicians, clinical staff, patients and external organizations.
    • Monitor active recruitment postings and maintain accurate…
    • Casual Part time position for a medical office receptionist *.
    • Medical office assistant/ Medical Receptionist diploma is an asset.
    • Previous experience working in a dental or medical office is preferred but not required.
    • Schedule appointments and maintain calendars for office personnel.
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    • Present a positive image of dental services to patients.
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    • Present a positive image of dental services to patients.
    • Seat patients, review planned treatments, address questions or concerns, and communicate with the…
    • This is a well paying position based on experience.
    • Some of the duties include but are not limited to scheduling, processing patient treatment, insurance, and…
    • Job Types: Full-time, Part-time.
    • AEC / DEP or Skilled Trade Certificate (preferred).
    • Educate patients on oral hygiene practices.
    • The ideal candidate will have a passion for providing exceptional patient care and supporting dental professionals…
    • *must have dental office experience.
    • *create estimates, submission, present treatment plans and financial options.
    • Reviewing our security system from the previous night to ensure member compliance while staff is not present.
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    • Consistent, clear communication with patients, physicians, and team members.
    • Patient‑centered care focused on improving quality of life.
    • A comprehensive benefits package which includes employer-paid health and dental benefits, the Healthcare of Ontario Pension Plan (HOOPP).
    • Support infection control procedures, such as screening clients and pandemic planning initiatives.
    • Quest CHC delivers healthcare that addresses the underlying…
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Job Post Details

Lead Dental Receptionist - job post

The Pines Dental
184 Thorold Road, Welland, ON L3C 3V7
$25–$28 an hour - Full-time

Job details

Pay

  • $25–$28 an hour

Job type

  • Full-time

Location

184 Thorold Road, Welland, ON L3C 3V7

Benefits

Pulled from the full job description

  • Dental care

Full job description

We are looking for an experienced, organized, and patient-focused Lead Dental Receptionist to join our dental team. This is a key leadership position responsible for overseeing the day-to-day operations of the front desk while ensuring an exceptional experience for every patient.

The ideal candidate is confident, professional, highly organized, and comfortable taking initiative. You will serve as a leader and resource for the reception team while working closely with the dentists, hygienists, dental assistants, and office management.

KEY RESPONSIBILITIES

Front Desk Leadership

  • Lead and oversee daily front-desk operations.
  • Support, train, and mentor reception staff.
  • Ensure front-desk procedures and office protocols are followed consistently.
  • Coordinate communication between the front desk and clinical team.
  • Help resolve patient concerns professionally and efficiently.
  • Maintain a welcoming, professional, and positive reception environment.

Patient Scheduling & Coordination

  • Manage and optimize the appointment schedule.
  • Schedule new and existing patients efficiently.
  • Confirm appointments and follow up on cancellations and no-shows.
  • Coordinate treatment appointments and follow-ups along side our Treatment Cooridinator.
  • Maintain an efficient schedule while supporting the productivity of the dental team.
  • Provide patients with clear information regarding appointments, treatment, and office policies.

Team Supervision

  • Provide daily guidance and support to front-office team members.
  • Assist with onboarding and training new reception staff.
  • Identify areas for improvement and implement efficient processes.
  • Lead by example and promote teamwork, accountability, and excellent customer service.

QUALIFICATIONS

  • Previous dental reception or dental administrative experience required.
  • Previous leadership or supervisory experience is strongly preferred.
  • Strong knowledge of dental scheduling, insurance, billing, and treatment coordination.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Comfortable handling multiple priorities in a busy dental office.
  • Professional, friendly, and confident communication style.
  • Strong attention to detail and accuracy.
  • Ability to handle sensitive patient and financial information with discretion.
  • Experience with dental practice management software is an asset.
  • CDA or dental administration experience is an asset.

WHAT WE ARE LOOKING FOR

We are seeking someone who is more than just an experienced receptionist — we want a leader who can take ownership of the front office.

The successful candidate will be dependable, proactive, and comfortable making decisions, supporting their team, and helping the office run smoothly. You should enjoy working with people, take pride in providing excellent patient service, and have the confidence to address challenges professionally.

Pay: $25.00-$28.00 per hour

Benefits:

  • Dental care

Work Location: In person

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