Medical Office jobs in Vancouver Island, BC

Independent Respiratory Services (IRS), a subsidiary of Air Liquide Healthcare Canada, is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.

Our operations are clinic based with over 35 locations across the province of BC that also facilitate the respiratory therapy needs of people in all areas around these locations.

How will you CONTRIBUTE and GROW?

IRS is currently recruiting a highly energetic and motivated Medical Office Assistant for our Duncan branch. The Medical Office Assistant facilitates the administrative aspects, and offers support in the storefront area as it pertains to CPAP therapy in a specific branch location, or a site under the supervision of a healthcare professional. The incumbent will carry out all responsibilities while promoting Air Liquide Home Healthcare Canada Inc.’s safety and quality practices.

• Provides friendly and helpful support to customers by providing general information, and directing telephone and walk-in inquiries to appropriate staff members.
• Provides information and educational material to prospective clients.
• Assist with sales and maintenance of respiratory products, services, and inventory for the branch.
• Creates walk-in appointments for therapeutics and diagnostic and adds them to the electronic scheduling system including follow-up appointments for the branch.
• Provides assistance and answers questions for clients regarding funding programs and insurance requirements.
• Maintains client confidence, privacy and protects company operations by keeping
• information confidential.
• Works within a team to achieve optimal customer support. Assists healthcare professionals with the completion of necessary administrative functions and documentations.
• Supports co-workers and the work of other departments by adhering to all financial operations processes.
• Protects clients and employees by adhering to infection control policies, protocols including cleaning and disinfecting equipment
• Contributes to a safe work environment by adherence to safety rules while working and encouraging others to perform in a safe manner. Report unsafe occurrences and/or practices.
• Seeks to continuously improve the operation of the branch by understanding processes and workflow and participating in quality improvement activities.
• Assists in the management of equipment including warranty, maintenance and repair for internal assets as well as customer owned medical devices and other products.
• You may be required to perform the role of quality control designate or alternate and complete tasks related to Good Manufacturing Practices (GMP) for the handling of medical gases, such as the review and sign off of quality records. All necessary training for this role is referenced in Quality Designate Training Matrix, HRM-0003, and must be completed prior to performing the activities.
• Other duties as required.

Here’s what you will need

• College Certificate or Diploma in Medical Office Administration or medical background preferred.
• Computer literate in Microsoft Office, ERP & Google systems with strong data entry skills and selling skills.
• 1-2 years of experience in general office practice

What’s in it for you

• College Certificate or Diploma or Equivalent
• Computer literate in Microsoft Office, Google, with strong data entry skills.
• Able to work flexible hours and provide service to our customers for extended hours.
• 1-2 years of experience in Office Administration or Call Center
• Bilingualism is an asset, but not required

Additional Information

IRS provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• Medical office: 2 years (preferred)

Work Location: In person