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    • We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before…
    • We are seeking a dependable Medical Administrative Assistant who can play an important role in supporting patients, physicians, and clinic operations.
    • Welcome and assist patients with professionalism and warmth.
    • Experience with electronic medical records or patient management software is an asset.
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    • Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
    • Expected hours: 15-22 hours per week.
    • The ideal candidate will play a crucial role in improving our patient experience - our vision is for the person to support with front desk duties, patient…
    • We are looking for someone who is very hard working, trustworthy, has a clean criminal record, reliable, consistent and well presented (smiles).
    • Reception may provide patients with instructions for upcoming tests (e.g., fasting, medication adjustments before stress tests), ensuring patients arrive…
    • Proven experience in a dental or medical office setting with a strong understanding of dental practice operations.
    • A professional and welcoming manner with patients, parents and referring offices.
    • Structured follow-up with patients who have completed an examination but not…
    • Responsibilities: - Assist the dentist during various dental procedures, including orthodontic treatments and pediatric dentistry - Prepare treatment rooms and…
    • Proficiency in dental practice management software (e.g., OPEN DENTAL).
    • Ensure compliance with dental regulations and office policies.
    • Use practice management software: data entry, updating matters, tracking deadlines.
    • Bilingual in English and French — strong oral and written skills in both.
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    • We are looking for someone who already understands the flow of a busy dental office and can confidently manage the front desk with professionalism, warmth and…
    • Greet patients warmly, check them in efficiently, and manage appointment scheduling using Tracker dental software.
    • Dental Reception: 2 years (preferred).
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    • We are looking for someone who already understands the flow of a busy dental office and can confidently manage the front desk with professionalism, warmth and…
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Job Post Details

Optum logo

Patient Care Coordinator | Quezon City - job post

Optum
(part of UnitedHealth Group)
3.3 out of 5 stars
National Capital Region, ON
$23,000–$26,000 a month - Full-time

Job details

Pay

  • $23,000–$26,000 a month

Job type

  • Full-time

Shift and schedule

  • Night shift

Location

National Capital Region, ON

Full job description

Patient Care Coordinator

Location: GF Bldg. N, UP Ayala Techno Hub, Quezon City
Schedule: Night Shift (US Hours)

About the Role

We are looking for a detail-oriented and customer-focused Patient Care Coordinator to support patients throughout the financial clearance process before scheduled healthcare services. In this role, you will work closely with patients, insurance providers, and healthcare teams to verify insurance coverage, secure authorizations, explain financial responsibilities, and ensure all required information is accurately documented.

This position is ideal for professionals with experience in healthcare customer service, revenue cycle operations, insurance verification, patient registration, collections, or related healthcare support functions.

Key Responsibilities

  • Verify patient insurance eligibility, benefits, and coverage information.
  • Obtain and validate required authorizations, referrals, and pre-certifications.
  • Review medical necessity requirements and process applicable documentation when needed.
  • Calculate and communicate estimated patient financial responsibility, including out-of-pocket costs.
  • Contact patients to verify demographic, insurance, and financial information.
  • Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
  • Collect payments and assist patients with payment arrangements when appropriate.
  • Complete Medicare Secondary Payer (MSP) requirements and related documentation.
  • Maintain accurate and complete patient records in accordance with organizational standards.
  • Follow healthcare compliance requirements, privacy regulations, and data security protocols.
  • Escalate accounts that do not meet financial clearance requirements.
  • Deliver exceptional customer service while addressing patient inquiries and concerns.

Qualifications

Required

  • At least a high school graduate or senior high school graduate
  • At least 1 year of experience in any of the following:
  • Healthcare Revenue Cycle Management (RCM)
  • Customer service in healthcare BPO operations
  • Insurance verification or authorization
  • Patient registration or patient access
  • Medical billing or collections
  • Health insurance services
  • Healthcare payment collections in a voice-based environment

Preferred

  • Experience using electronic medical record (EMR) systems such as Epic or Cerner.
  • Knowledge of U.S. healthcare insurance plans, benefits, eligibility, and coverage verification.
  • Understanding of medical terminology, ICD-10, and CPT codes.
  • Experience with payment processing and financial counseling.
  • Familiarity with charity care and patient financial assistance programs.
  • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.

Work Arrangement

  • Must be willing to work onsite in Quezon City.

Job Type: Full-time

Pay: $23,000.00-$26,000.00 per month

Work Location: In person

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