Medical Office jobs in Nanaimo Harbour, BC

Patient Care Coordinator – Nanaimo Hearing Clinic
Nanaimo, BC

Full-Time | $42,000–$45,000 annual equivalent + Health Benefits

For nearly 15 years, Nanaimo Hearing Clinic has built a reputation as one of the most trusted hearing care practices in our community. Patients often tell us that the experience they receive here feels very different from a typical healthcare office.

That difference begins with our team.

We are currently looking for a Patient Care Coordinator who enjoys helping people, takes pride in doing things well, and wants to be part of a supportive and professional team that truly cares about the work we do.

This role is much more than answering phones or checking patients in. You will play an important part in helping patients take the first step toward hearing better and ensuring they feel supported throughout their care.

Many of our patients are older adults who may feel nervous, frustrated, or unsure when they first contact us. The right person for this role has a natural ability to put people at ease and guide them confidently toward the help they need.

What You'll Be Doing

You will help ensure the clinic runs smoothly while delivering an exceptional patient experience.

Responsibilities include:

• Speaking with patients by phone and helping guide them toward the right appointments
• Welcoming patients and helping them feel comfortable when they arrive
• Managing schedules to keep the clinic organized and efficient
• Preparing notes and information so hearing professionals are ready for appointments
• Coordinating hearing aid orders, repairs, and communication with manufacturers
• Assisting with administrative tasks such as patient records and insurance documentation
• Learning basic hearing aid troubleshooting and connectivity support

You’ll work closely with a small team where everyone contributes to delivering excellent patient care.

The Type of Person Who Thrives Here

People who succeed in this role typically demonstrate the following qualities:

Warm and compassionate
Patients feel comfortable and respected when speaking with you.

Confident communicator
You can guide someone who is unsure or hesitant and help them feel comfortable taking the next step.

Highly organized and detail-oriented
Schedules, paperwork, and orders are handled carefully and accurately.

Reliable and team-focused
You take pride in doing your job well and supporting the people around you.

Our clinics are busy and fast-paced, so the right person enjoys staying organized, helping multiple patients, and taking ownership of making the day run smoothly.

Experience That Helps

Helpful experience includes:

• Customer service or patient care roles
• Reception or administrative experience
• Sales or service conversations where you helped guide people toward a decision
• Comfort using computers and learning new technology

Experience in hearing care is not required. We provide training.

For candidates who enjoy learning, this role can grow over time into additional technical responsibilities within the clinic.

Compensation & Benefits

Compensation for this role is $42,000–$45,000 annual equivalent ($23–$25/hr) depending on experience.

Benefits include:

• Health and dental coverage
• Paid time off
• A supportive and respectful workplace
• Opportunity for long-term growth within the clinic

This is a full-time, in-person role in Nanaimo.

Many of our team members stay with us for many years because we value stability, mutual respect, and creating a workplace where people enjoy coming to work.

We particularly appreciate candidates who have demonstrated long-term commitment in previous roles.

Important: Please Read Before Applying

We are looking for someone interested in building a long-term role with our clinic, not simply a short stop along the way.

To help us get to know you better, please include a short paragraph answering this question with your application:

"Tell us about a time you helped someone who was frustrated, anxious, or unsure — and how you helped turn the situation into a positive experience."

Please also begin your message with the words:

“Patient Success Matters.”

Applications that do not include these will not be considered.

About Nanaimo Hearing Clinic

Nanaimo Hearing Clinic is a locally owned practice focused on helping people reconnect with the world around them through better hearing.

We believe hearing care is about far more than devices. It’s about understanding people, guiding them through the process, and supporting them long-term.

If that kind of work sounds meaningful to you, we would love to hear from you.

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off

Application question(s):

• How long have you typically stayed in previous roles?

Work Location: In person