Medical Office jobs in Lethbridge, AB

EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Learn more at ehncanada.com

Be part of the work that’s changing lives.

Overview

The Mood, Anxiety and Trauma Manager (MAP/Trauma) is responsible for the administrative and clinical leadership of the EHN Outpatient Mood, Anxiety and Trauma programs. This position will be responsible for delivering evidenced based treatment to individuals seeking support across Canada in a virtual setting.

Job Function and Duties:

Program Leadership & Administration

• Lead the day-to-day operations of the Mood & Anxiety and Trauma programs, including program planning and ongoing evaluation.
• Develop, review, and disseminate MAP/Trauma policies, protocols, and process flows in collaboration with key stakeholders.
• Work closely with the Clinical Director, Program Managers and National Clinical Team to develop program content that reflects evidence-based best practices.

Clinical Supervision and Support

• Provide weekly group clinical supervision/consultation and support to clinicians, ensuring the effective delivery of high-quality, evidence-informed care.
• Provide individual clinical supervision/consultation as appropriate
• Address clinical issues and client or referent complaints, engaging in service recovery as needed.
• Conduct annual performance reviews and professional goal setting with clinicians
• Manage performance providing support and learning to enhance administration and clinical responsibilities of clinicians
• Proactively address and resolve clinical issues to safeguard client well‑being and program integrity

Collaboration and Stakeholder Engagement

• Collaborate with Program Managers and other stakeholders to create and update clinical content informed by the latest research and best practices.
• Coordinate with EHN’s inpatient and outpatient facilities, as well as national, operations, and clinical leadership, to optimize workflows and resolve client concerns.
• Cultivate and maintain strong relationships with referral sources, managing all necessary reporting and communications.

Quality Assurance and Policy Development

• Partner with the Clinical and Operations Directors to develop, implement, and monitor outcome measures and performance metrics.
• Conduct regular audits and client surveys to assess the quality of clinical documentation and program processes.

Other Responsibilities

• Undertake additional duties as assigned to support program innovation and growth.

Qualifications:

• Must have a degree in social work, occupational therapy, counselling or clinical psychology, or a related field, with registration in a regulatory body; a master’s degree is preferred.
• At least 5 years of experience in leadership, including leading clinical teams, supporting professional development, and providing clinical supervision.

Professional Attributes:

• Role models excellence in client care and serves as a collegial mentor for the team
• Demonstrates excellent critical thinking, communication, facilitation, initiative and decision-making skills
• Demonstrates excellent interpersonal skills and the ability to work collaboratively with all members of the team
• Strong organizational and time management skills, including project development, planning and implementation
• Demonstrates commitment to best practice and quality improvement
• Commitment to the vision and goals of the organization
• Evidence of ongoing professional development
• Registered with a regulatory body, MSW preferred or similar

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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