Medical Office jobs in Duncan, BC

Terra Nova Medical Clinic is seeking a Full-Time Clinic Manager to lead our Duncan and Nanaimo Clinics. This is an exciting opportunity to be part of a healthcare team that values quality patient care and team collaboration.

Responsibilities and Duties

• Administrative Oversight
• Manage daily clinic operations, including scheduling, patient flow, and appointments.
• Approve MOA timesheets and assign daily duties.
• Ensure compliance with healthcare regulations and clinic policies.
• Communicate procedural updates to staff.

2. Financial Management

• Oversee billing, coding, collections, and budget management.
• Implement cost-control measures and assist in contract negotiations with suppliers.

3. Staff Management

• Train, supervise, and onboard staff, ensuring compliance with clinic standards.
• Resolve minor staff issues and provide performance feedback.
• Lead training and compliance initiatives at the clinic level.

4. Patient Care Coordination

• Ensure high-quality patient care and satisfaction.
• Oversee patient registration, medical records management, and confidentiality.
• Address patient concerns and complaints promptly.

5. Operational Efficiency

• Improve clinic workflows and monitor supply availability.
• Coordinate facility maintenance and cleanliness.
• Perform internal audits and address feedback.

6. Risk Management

• Ensure privacy and confidentiality compliance (PIPEDA regulations).
• Implement risk management strategies and prepare incident reports.

7. Quality Improvement

• Develop and monitor quality improvement initiatives.
• Track patient outcomes and foster continuous improvement.

8. Technology Management

• Oversee EMR system implementation and data security.
• Liaise with IT support for system issues.

9. General Medical Office Duties

• Greet and check-in patients, answer phones, and schedule appointments.
• Update medical records and assist with insurance forms and billing.

10. Perform other duties that may be assigned as required.

Qualifications and Skills:

• Strong organizational and interpersonal skills.
• Excellent communication skills and a customer service-oriented approach.
• Familiarity with medical terminology and healthcare environment is an asset.
• Proficient in the use of computer programs and medical software.
• Able to multitask and handle pressure during busy periods.

Education:

Grade 12

Requirements:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field
• Proven experience in clinic or healthcare management
• Exceptional leadership and communication skills
• In-depth knowledge of healthcare regulations and compliance
• Proficiency in healthcare management software and MS Office Suite

We Offer:

• Competitive salary based on experience and job duties.
• The chance to be part of the expansion of an established medical clinic brand into a new area.

At Terra Nova Medical Clinic, we believe in providing high-quality patient care while supporting our staff in their career growth. We are excited to welcome a new member to our team. If you're a team player who's willing to learn and contribute to a positive work environment, we would love to hear from you.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Terra Nova Medical Clinic is an equal opportunity employer.

Job Types: Full-time, Permanent

Pay: $58,725.00 per year

Benefits:

• Dental care
• Vision care

Ability to commute/relocate:

• Duncan, BC V9L 6P5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Were you referred by any current employee? If yes, please provide their name.

Experience:

• Clinic Manager: 1 year (required)

Work Location: In person