Medical Office jobs in Airdrie, AB

New Patient & Financial Coordinator

Are you the kind of person who genuinely loves talking to people?

Someone who remembers the little details, makes people feel comfortable within minutes, and gets excited about helping a new patient take that first step?

Braces Plus Orthodontics is looking for an exceptional New Patient & Financial Coordinator to join our team.

This is a relationship-driven role at the heart of our new patient experience. You will often be the very first connection a new patient or family has with Braces Plus - and we want that connection to feel personal, welcoming, informative and distinctly us.

But this role is about more than being great with people.

We are looking for someone who combines an outgoing, relationship-focused personality with exceptional attention to detail. You'll help manage our new patient leads, coordinate treatment contracts and financial arrangements, and cross-train alongside our Insurance Coordinator.

If you love people, dentistry and details - this might be your role.

What You'll Do

Own the New Patient Experience

• Connect personally with new patient leads and referrals by phone, text and email.
• Build relationships from the very first conversation.
• Help families understand what makes Braces Plus different and the value of their consultation with our team.
• Follow up consistently with new patient inquiries and referrals.
• Help turn inquiries into booked consultations through genuine conversation and exceptional service.
• Ensure no new patient lead gets lost in the shuffle.
• Coordinate new patient appointments and help prepare patients and families for their first visit.

Financial Coordination

• Prepare and review new patient treatment contracts.
• Clearly explain treatment fees, payment options and financial arrangements.
• Help patients and families feel comfortable and informed when making financial decisions about treatment.
• Ensure contracts and financial documentation are completed accurately.
• Work closely with our Treatment Coordinator and clinical team as patients move from consultation into treatment.

Insurance Support

• Cross-train with our Insurance Coordinator.
• Develop a strong understanding of orthodontic insurance benefits and processes.
• Assist with insurance verification, submissions and follow-up when needed.
• Help patients understand how their dental insurance may contribute toward orthodontic treatment.
• Provide coverage and support within the insurance role as needed.

Who We're Looking For

You are someone who:

• Loves talking to people and building genuine relationships.
• Is warm, confident and engaging on the phone.
• Has a passion for orthodontics, dentistry and creating an exceptional patient experience.
• Is exceptionally detail-oriented and organized.
• Can comfortably talk about treatment fees, contracts, payment options and insurance.
• Takes ownership and follows things through to completion.
• Notices the details others might miss.
• Enjoys learning and wants to understand the "why" behind what we do.
• Can balance relationship-building with strong administrative skills.
• Thrives in a busy environment where priorities can change throughout the day.
• Is a team player who is willing to jump in and support where needed.

Experience

Previous dental or orthodontic experience is strongly preferred.

Experience with dental insurance, treatment coordination, financial coordination or dental administration would be a significant asset.

Most importantly, we're looking for the right combination of people skills, attention to detail and genuine passion for patient care.

Why Braces Plus?

We're not interested in creating a typical orthodontic experience.

At Braces Plus, we believe a healthy smile is only part of the story. Our approach looks at the complete picture - combining exceptional orthodontics with early insight, airway and function, education and care at the right time.

We're locally owned, growing, and building a team of people who genuinely care about the relationships we create with our patients and with each other.

You'll have the opportunity to learn, grow your role and become an important part of the patient journey - from their very first phone call to the day they begin treatment and beyond.

If you're passionate about people, love dentistry, appreciate the details and believe the experience matters just as much as the outcome, we'd love to meet you.

Pay: $28.00-$35.00 per hour

Expected hours: 40.0 per week

Work Location: In person