Medical Office Support Staff jobs in Peterborough, ON

Pay: $24.05 per hour (anticipated rate, subject to Board approval) plus benefits & pension (HOOPP); 4 weeks paid vacation; paid sick time; paid professional development
Schedule: 37.5 hours per week, days, Mon-Fri
Anticipated Start Date: October 2026
Deadline to apply: September 13, 2026

Organization Overview
The Peterborough 360 Degree Nurse Practitioner – Led Clinic (NPLC) is a dynamic community-based interdisciplinary primary health care clinic providing comprehensive primary health care services to individuals and families residing in Peterborough City and County.

The NPLC is committed to providing access to innovative, integrated primary health care services and programs delivered collaboratively with a focus on healthy equity and patient centeredness. Located in the downtown core of Peterborough, we have expertise in providing care to people whose health is made vulnerable by poverty, homelessness and poor access to the social determinants of health. We operate from a harm reduction philosophy. We are committed to working from within an anti-oppression and anti-racist philosophical framework that is trauma-informed and which values cultural humility and inclusiveness. We value teamwork and workplace wellness.

We prioritize employee wellness and foster a healthy work-life balance by offering employees generous paid time off at the time of hire. We value employee professional development and provide group training opportunities in addition to individualized funded professional development opportunities with paid time off work to complete these.

Job Summary

Working within the interdisciplinary team, the Medical Office Assistant's primary role is to provide direct and indirect contact with clients, community partners, and visitors, and to liaise with and provide administrative support to the primary care providers.

We are looking for a Medical Office Assistant who:

• Is a self-starter and excels in a dynamic, fast-paced environment.
• Is flexible, adaptive, and maintains a professional and positive attitude.
• Is a critical thinker and creative problem-solver.
• Is committed to working from a harm reduction philosophy of care.
• Believes in the value of client-centred, team-based care, and enjoys working in an environment that empowers all members of the team, including the patients, to contribute in meaningful ways.
• Is familiar with and passionate about working with diverse and marginalized populations.

Key Responsibilities:

• Performs reception-related duties in a compassionate, professional, nonjudgmental and helpful manner.
• Monitors clinic phones, voicemail, mail, and email.
• Greets and checks-in clients and visitors to the clinic.
• Responds to inquiries from clients, visitors, and staff; books appointments and manages the daily schedules of all providers.
• Manages and processes incoming and outgoing faxes, referrals, prescriptions, and lab results. Documents as appropriate in the electronic medical record (EMR).
• Supports the NPLC’s shower, laundry and harm reduction programs, and distributes related items.
• Other duties as required.

Qualifications

• Diploma or certificate in a Medical Office Administration program required.
• A minimum of 3 years’ experience in a front-line health/mental health care setting required, or a reasonable equivalent combination of education and experience. Experience in a primary health care setting preferred.
• Ability to accommodate multiple demands and to prioritize work.
• High attention to detail and excellent organizational skills.
• High skill level and experience interacting with individuals who face multiple challenges gaining access to services including those who have experienced trauma.
• High skill level and experience with crisis de-escalation and intervention.
• Excellent client service and interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality of personal health information.
• Demonstrated ability to work independently and collaboratively as a part of a team.
• Experience working with an electronic medical record (EMR) required. Experience using Telus PSS an asset.
• Strong computer/technical skills and proficiency using the internet, Windows, Microsoft Word and Outlook required. Experience using Excel an asset.

To apply:

If you are interested in this opportunity, please submit a cover letter and resume as a single pdf document by September 13, 2026, on Indeed. Applications that do not include a cover letter will not be considered.

We are an equal opportunity employer and welcome applications for the diversity of individuals we serve. We will make appropriate accommodation available upon request for candidates taking part in all aspects of the selection process.

We thank all those who apply; however, only individuals selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $24.05 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Peterborough, ON K9H 7E7: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Applications that do not include a cover letter will not be considered. Did you include a cover letter with your application?

Education:

• DCS / DEC (required)

Experience:

• Medical office: 3 years (preferred)

Work Location: In person