Medical Office Receptionist jobs in Calgary, AB

About Beam Radiology

Beam Radiology is a physician-led, community-based diagnostic imaging and specialty care organization committed to compassionate patient care and service excellence for our referring practitioners. Our patients always come first.

We are an expanding diagnostic imaging practice located in Calgary, Alberta, offering a comprehensive range of imaging and specialty care services. Our team of radiologists, physicians, technologists, sonographers, nurses, and operational professionals work collaboratively to provide an exceptional patient experience and support positive healthcare outcomes.

The Opportunity

Beam Radiology is seeking an organized, dependable, and patient-focused Medical Office Assistant (MOA) / Receptionist to join our team in a permanent part-time capacity.

This position will primarily support our evening and weekend clinics, providing front desk coverage and ensuring patients continue to receive welcoming, efficient, and professional service throughout their visit.

The successful candidate will assist with patient check-in, appointment coordination, telephone inquiries, patient records, and other administrative responsibilities. They will also be cross-trained to support additional clinic functions, including booking, confirmation calls, assessments, and other operational tasks as needed.

This is a great opportunity for someone who enjoys working directly with patients, thrives in a busy healthcare environment, and is looking for a consistent part-time schedule with the opportunity to pick up additional hours.

Key Responsibilities

Patient Service & Reception

• Welcome patients and visitors in a friendly, professional, and compassionate manner.
• Check patients in upon arrival and ensure required information is complete and accurate.
• Answer incoming calls and respond to or appropriately direct patient inquiries.
• Notify clinical team members of patient arrivals and support efficient patient flow.
• Provide patients with directions and general assistance throughout their visit.
• Maintain an organized, welcoming, and professional reception environment.
• Respond to patient questions and concerns with patience, discretion, and empathy.

Appointment & Booking Support

• Schedule, confirm, update, and coordinate patient appointments.
• Assist with appointment changes, cancellations, and scheduling inquiries.
• Complete patient confirmation calls, including RFA confirmation calls, as assigned.
• Provide booking support based on clinic priorities and operational needs.
• Communicate appointment updates, delays, and other relevant information to the appropriate team members.

Administrative Support

• Create, maintain, update, file, and retrieve patient records.
• Accurately obtain and update patient demographic and contact information.
• Assist with scanning, faxing, filing, and organizing patient and clinic documentation.
• Prepare patient paperwork, forms, appointment materials, and other documentation as required.
• Assist with assessments and other administrative processes.
• Maintain the confidentiality of patient medical, personal, and financial information at all times.

Clinic & Team Support

• Complete applicable opening and closing duties.
• Work collaboratively with reception, booking, technologists, and other clinical and administrative team members.
• Assist with general administrative and operational tasks during quieter periods.
• Provide additional coverage for vacations, employee absences, special projects, and other clinic needs as required.
• Adapt to changing clinic priorities and provide support wherever needed.
• Perform other related duties as assigned.

Qualifications

Required

• Medical Office Assistant certificate or diploma, or a combination of relevant education and experience.
• Previous experience in a medical office, healthcare reception, administrative, or patient-facing environment.
• Strong computer skills and ability to learn new systems and processes.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a busy clinic environment.
• Ability to remain calm and professional in challenging situations.
• Ability to work independently and as part of a collaborative team.
• Ability to maintain patient privacy and confidentiality.
• Availability to work evening and weekend shifts.

Preferred

• Previous experience in diagnostic imaging or a related healthcare environment.
• Experience with EMR and/or RIS/PACS systems.
• Experience with appointment scheduling, patient registration, and medical office administration.
• Familiarity with medical terminology.

Work Schedule

• Permanent, part-time 0.5 FTE position
• Primarily evening and weekend shifts
• Evening shifts are generally expected to be approximately 3:15 p.m. to 8:15 p.m
• Employees can expect approximately three to four evening shifts per week and one to two Saturdays per month, based on clinic requirements
• Additional hours may be available for vacation coverage, sick calls, special projects, and other operational needs

Benefits

• Competitive wages, commensurate with experience
• Comprehensive benefits package, subject to eligibility
• Uniforms provided
• Continuing education and professional development opportunities
• Cross-training across additional clinic functions
• Opportunities to pick up additional hours based on operational needs

Why Join Beam Radiology?

This is a great opportunity to join a collaborative healthcare team where you can make a meaningful contribution to the patient experience while continuing to build your skills in diagnostic imaging and healthcare administration.

At Beam, you can expect:

• A supportive and team-oriented workplace.
• Meaningful, patient-focused work.
• Opportunities to broaden your skills through cross-training.
• Experience in a dynamic diagnostic imaging environment.
• Opportunities for learning and growth within an expanding healthcare organization.

To Apply

If you are passionate about providing exceptional patient service and would like to join a radiology company that values its team members, please apply in confidence to careers@beamradiology.com.

Beam Radiology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all those who apply. Only those individuals selected for further consideration will be contacted.

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Work Location: In person