Medical Office Reception jobs in Toronto, ON

Form & Function Clinic is a multidisciplinary healthcare clinic committed to providing exceptional patient care through a collaborative and patient-centered approach. We are seeking organized, personable, and dependable Medical Administrative Assistants to join our growing team.

We are currently hiring for:

• 1 Full-Time Medical Administrative Assistant (approximately 35 hours/week) – Starting September 2026
• 1 Part-Time Medical Administrative Assistant (approximately 10–15 hours/week) – Starting November 2026

This role is ideal for an individual who thrives in a fast-paced healthcare environment, enjoys interacting with patients, and takes pride in delivering outstanding customer service while supporting efficient clinic operations.

Key Responsibilities

• Welcome patients and provide a professional, friendly, and efficient front desk experience
• Manage incoming phone calls, emails, and patient inquiries
• Schedule, confirm, reschedule, and coordinate appointments for multiple healthcare practitioners
• Optimize practitioner schedules and assist with daily clinic flow
• Register patients, process payments, and complete patient check-in and check-out procedures
• Verify extended health insurance coverage and process direct billing claims
• Prepare, submit, and monitor Motor Vehicle Accident (MVA) billing, including HCAI invoices, treatment plans, and related insurance documentation
• Communicate with insurance adjusters, legal representatives, healthcare providers, and patients regarding claim status and required documentation
• Coordinate patient recalls, follow-up appointments, and ongoing treatment schedules
• Maintain accurate and confidential electronic medical records
• Utilize Jane App, HCAI, and other clinic software for scheduling, billing, and administrative functions
• Assist with administrative projects, patient communications, and light marketing initiatives as required
• Collaborate closely with practitioners and administrative staff to support efficient clinic operations

Qualifications

The successful candidate will possess:

• Exceptional customer service and interpersonal skills
• Strong verbal and written communication abilities
• Excellent organizational skills and attention to detail
• The ability to prioritize tasks and manage multiple responsibilities in a busy environment
• A professional, positive, and team-oriented attitude
• Strong computer proficiency and the ability to learn new software quickly
• The ability to work independently while contributing effectively within a team

Preferred Experience

Preference will be given to candidates with experience in one or more of the following:

• Medical office administration
• Chiropractic, physiotherapy, massage therapy, rehabilitation, or other allied health clinics
• Appointment scheduling and patient coordination
• Extended health insurance verification and direct billing
• Motor Vehicle Accident (MVA) administration and HCAI billing
• Jane App or other electronic medical record (EMR) systems
• Medical terminology

Mandarin or Cantonese language skills are considered a strong asset due to our diverse patient population.

Schedule Full-Time Position

• Approximately 35 hours per week
• Primarily weekday daytime and afternoon/evening shifts (up to 8:00 PM)
• Occasional weekend coverage as required

Part-Time Position

• Approximately 10–15 hours per week
• Flexible availability for weekday daytime and afternoon/evening shifts (up to 8:00 PM)
• Weekend availability is required:
• Saturdays: 9:00 AM–2:00 PM
• Sundays: 10:00 AM–2:00 PM

Additional hours may be available to provide vacation, sick leave, and operational coverage.

What We Offer

• Competitive compensation based on experience
• A supportive, collaborative, and professional work environment
• Opportunities for ongoing learning and career development
• Long-term growth within a growing multidisciplinary clinic
• On-site parking
• On-site gym
• Employee discounts

Expected Hours:

• Full-Time: Approximately 35 hours per week
• Part-Time: Approximately 10–15 hours per week

Work Location: In person

Start Dates:

• Full-Time: September 2026
• Part-Time: November 2026

We thank all applicants for their interest in joining Form & Function Clinic. Only candidates selected for an interview will be contacted.

Pay: $19.00-$21.00 per hour

Benefits:

• Company events
• On-site parking

Application question(s):

• 1. Which position are you applying for?

Full-Time (Starting September 2026)
Part-Time (Starting November 2026)

2. Are you able to reliably commute to our clinic in Markham, ON for all scheduled shifts?

3. Do you have previous experience working in a medical, chiropractic, physiotherapy, rehabilitation, dental, or other allied healthcare clinic?

4. Do you have hands-on experience with Jane App (EMR)

5. Are you fluent in Mandarin and/or Cantonese?

Work Location: In person