Medical Office Manager jobs

Foundry Terrace – Centre Manager

Reference Number: 2026-11
Number of Positions: 1
Starting Wage: $42.54 per hour

About Foundry

Foundry is transforming access to health and wellness services for young people ages 12–24 and their caregivers through a network of youth-friendly centres across British Columbia and online.

By bringing together integrated mental health care, substance use services, physical and sexual health care, youth and family peer support, and social services, Foundry makes it easier for young people to access the support they need in their communities.

Terrace & District Community Services Society (TDCSS) is the lead agency for Foundry Terrace. We are committed to providing accessible, youth-centred services that promote well-being, strengthen connections, and support young people and their families.

Position Summary

The Centre Manager provides leadership, oversight, and coordination of Foundry Terrace's daily operations and integrated service delivery. Working collaboratively with TDCSS leadership, clinical supervisors, medical providers, partner agencies, and community stakeholders, the Centre Manager supports a high-quality, coordinated, and youth-centred service environment.

The successful candidate will provide day-to-day leadership and supervision, foster interdisciplinary collaboration, support continuous quality improvement, and ensure services reflect the needs, preferences, and experiences of young people and their caregivers.

The Centre Manager will also build and maintain strong relationships with community partners, contribute to the provincial Foundry network, and support compliance with organizational policies, contractual obligations, accreditation standards, and applicable requirements.

Key Duties and Responsibilities Centre Operations and Service Delivery

• Lead and coordinate the day-to-day operations of Foundry Terrace, ensuring services are accessible, responsive, and aligned with program objectives.
• Coordinate staff scheduling, programming, and service delivery to support effective centre operations.
• Promote interdisciplinary collaboration and integrated, youth-centred care across the service delivery team.
• Support effective case planning, service coordination, and accountability to partner agencies.
• Ensure best practices, including Foundry's Integrated Stepped Care Model, team-based care, and peer support, are incorporated into service delivery.
• Maintain an understanding of community resources and facilitate connections to appropriate services and supports.

Leadership, Supervision, and Human Resources

• Provide day-to-day supervision, guidance, and support to members of the integrated service delivery team, working closely with partner agency leaders and clinical supervisors.
• Directly supervise designated staff, including performance management, performance evaluations, coaching, and professional development.
• Foster a positive and respectful workplace culture that emphasizes communication, collaboration, continuous learning, and service excellence.
• Work collaboratively with the Chief Operating Officer (COO) in recruitment, selection, and hiring processes.
• Support staff through critical incidents, high-risk situations, and other operational challenges.
• Ensure appropriate support and coverage arrangements for staff working outside traditional business hours.

Clinical Coordination, Safety, and Quality Improvement

• Provide direct clinical care or clinical process guidance when appropriate and within the scope of professional qualifications.
• Recognize and manage risks affecting young people, staff, and centre operations, ensuring appropriate measures are taken to prevent or minimize harm.
• Promote culturally safe, trauma-informed, harm-reduction-oriented, and youth- and family-centred practices.
• Support continuous quality improvement through effective systems, processes, evaluation, and service delivery reviews.
• Oversee the appropriate use of the shared electronic medical record (EMR), ensuring privacy, confidentiality, accurate documentation, and accountability.
• Ensure Foundry Terrace meets applicable TDCSS CARF accreditation standards and supports relevant quality assurance requirements.

Financial and Administrative Responsibilities

• Support responsible financial management, budget monitoring, and identification and mitigation of financial risks.
• Prepare reports, correspondence, presentations, and other documentation as required.
• Lead or contribute to policy and procedure development, implementation, and review.
• Ensure compliance with organizational policies, contractual obligations, applicable legislation, and relevant regulatory requirements.
• Work closely with the COO to communicate operational needs, identify emerging issues, and support organizational planning.

Partnerships and Community Engagement

• Maintain strong working relationships with Foundry Central Office, partner agencies, health and social service providers, and community organizations.
• Collaborate with Foundry Central Office on communication, knowledge exchange, data collection, reporting, and evaluation.
• Represent Foundry Terrace in community meetings, working groups, provincial initiatives, and stakeholder events.
• Deliver public presentations and promote awareness of Foundry Terrace's services and community partnerships.

Additional Responsibilities at Foundry Terrace

• Coordinate primary care operations in collaboration with the Medical Lead and Medical Office Assistant, including provider scheduling, patient flow, and administrative processes.
• Support service continuity and appropriate staffing arrangements for evening and occasional weekend operations.
• Ensure centre operations align with TDCSS's CARF accreditation standards and applicable organizational requirements.

Qualifications

• Post-secondary degree in a relevant field, such as social work, nursing, counselling, or a related discipline.
• A minimum of five years of relevant employment experience, including leadership and supervisory responsibilities.
• Experience working within multidisciplinary health care teams and primary care settings is a significant asset.
• Demonstrated understanding of and commitment to supporting young people and their families.
• A strong commitment to service integration, collaborative practice, and improving service experiences and outcomes for young people and their caregivers.
• Experience developing policies and procedures, designing programs, and delivering services is a significant asset.
• Satisfactory criminal record check, including a clear vulnerable sector search.

Skills and Abilities

• Strong leadership, communication, decision-making, and organizational skills.
• Proficiency with Microsoft Office and relevant electronic medical record or information management systems.
• Sound knowledge of human resources practices, occupational health and safety, and related legislation.
• Understanding of community health best practices, including harm reduction, stepped care, cultural safety, and youth- and family-centred care.
• Ability to mentor, coach, and develop staff while fostering a positive and collaborative workplace.
• Strong relationship-building and partnership skills, with the ability to work effectively with diverse stakeholders.
• Excellent self-management, problem-solving, and decision-making skills in high-pressure situations.
• Ability to work independently, exercise sound judgment, and resolve operational challenges with minimal direction.
• Flexibility and adaptability in a dynamic, evolving service environment.
• Physical ability to perform the duties and responsibilities of the position.

Conditions of Employment

• Valid BC Class 5 driver's licence and access to a reliable vehicle for work-related travel.
• Current First Aid certification or willingness to obtain certification.
• Current FoodSafe certification or willingness to obtain certification.
• Flexible availability, including some evenings and occasional weekends.

Compensation and Benefits

Starting wage: $42.54 per hour

Employees are eligible for benefits after three months of employment, including:

• Medical benefits
• Dental benefits
• Optional extended health coverage
• Municipal Pension Plan

Application Requirements

External applicants must submit the following:

• Resume
• Cover letter
• Three professional work references

Please submit a separate application for each position you wish to be considered for, even if you have previously applied to TDCSS.

Date Posted: October 28, 2026
Closing Date: November 18, 2026

Terrace & District Community Services Society is committed to delivering quality, inclusive, and responsive services that support young people and their families.

Job Type: Full-time

Pay: $42.54-$48.83 per hour

Work Location: In person