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Job Post Details

Overnight Housing Support Worker - job post

Fred Victor
3.5 out of 5 stars
145 Queen Street East, Toronto, ON
$29.40 an hour - Permanent, Full-time
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Job details

Pay

  • $29.40 an hour

Job type

  • Permanent
  • Full-time

Location

145 Queen Street East, Toronto, ON

Benefits

Pulled from the full job description

  • Housing allowance
  • Dental care
  • Paid sick leave
  • Life insurance
  • Extended health care
  • RRSP

Full job description

INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Reduced Full‐Time, Permanent
Number of Positions: 1
Reason for Posting: Existing Vacancy
Rate: $29.40 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health, and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid
sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful
completion of probation

Hours: 36 hours per week, 11:30 pm – 9:00 am, Thursday - Sunday
Supervisor: Senior Manager, 145 Queen Housing Programs
Posting Date: June 30, 2026
Application Deadline: July 15, 2026
Location: 145 Queen Street East, Toronto


Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to
improve the health, income and housing stability of people experiencing poverty and homelessness. We are
committed to ending homelessness, one person at a time.

The 145 Queen Housing Programs works with chronically homeless tenants to access and maintain alternative
supportive housing in shared accommodation. This program aims to provide a safe space for individuals
experiencing deep poverty with a history of chronic homelessness and often the long-term effects of trauma and
substance use. The program serves tenants through a harm reduction, eviction prevention and community
engagement framework to reduce their isolation and build community through engaging programs and activities.

Does this sound like work you want to be a part of?
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us.
Many members of the management team started in relief and front-line roles.


What You Will Do:

  • Work with chronically homeless tenants to access and maintain alternative supportive housing in a shared
accommodation setting
  • Provide welcoming, friendly and professional front desk support for the tenants, and other 145 Queen
service users
  • Support the program by answering phones, fielding tenant questions, taking work orders, assisting with
medication, giving notices and liaising with other workers and professionals
  • Use community development and conflict resolution approaches to support tenants to develop skills to live
cooperatively in shared accommodation
  • Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their
housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment
of rent and non-compliance of the tenancy agreement
  • Work closely with the Security personnel to ensure a safe and secure housing environment by liaising and
assisting on issues of mutual concern
  • Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management
skills
  • Deal with housing related issues such as behavior, social isolation, mental health, substance use and hygiene
by encouraging tenants to problem solve and support them to access Fred Victor and community resources
  • Work from trauma informed, community development, harm reduction, client centered and collaborative
approaches
  • Work as part of the Housing Team
  • Work in collaboration with the hub of services offered at Fred Victor’s 145 Queen Location which also
includes a safe injection site, a transitional housing program, open-house drop-in, low-cost restaurant,
mental health and justice case management services and other community partners
  • This position requires respect for, and expertise working with, tenants who are facing mental health issues,
addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds


What You Bring to the Team:

  • Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for
those realities
  • Demonstrated understanding that people living on low incomes are a resource to resolve community issues and
not the cause of the problem
  • Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression
based framework
  • Strong customer service skills
  • Highly developed written and oral communication skills
  • Strong understanding of and experience in community development practices
  • Well developed conflict resolution and negotiation skills and crisis management skills
  • Ability to work productively within a team setting
  • Strong organizational skills; highly developed ability to prioritize work through short and long term goals and
remain flexible
  • Well developed interpersonal skills that will produce effective, productive and appropriate relationships with
the tenants, community, external agencies and staff at Fred Victor
  • Proven ability to constructively give and receive feedback
  • Highly developed understanding of and proven ability to communicate appropriate professional boundaries
  • Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect
better service
  • Knowledge of community based resources
  • Knowledge of the Residential Tenancies Act
  • Experience with and proven responsibility handling money
  • Literacy in Microsoft Office, Pirouette and Arcori (an asset)


What Sets You Apart:

  • Passion for working in a housing setting providing services that are eviction prevention, harm reduction and
restorative justice focused
  • Commitment to community development and programming that is reflexive to the needs and interests of the
community
  • Dedication to advocacy and prioritizing people who use drugs as experts of their own lives

Working Conditions:
  • As the housing department is a 24-hour operational facility, staff may occasionally be required to cover shifts in
emergency situations, including overnights
  • There is a likelihood of exposure to unpredictable behavior, unpleasant odors, bodily fluids and pests including
bedbugs, mice and cockroaches.
  • All employees must expect to be in potentially threatening situations.
  • This is stressful and emotionally challenging work that deals with vicarious trauma, grief and compassion fatigue
on a regular basis
  • Required to travel to Fred Victor’s program and administration locations
  • Travel will be by public transportation, unless approved to use personal vehicle
  • Must be willing to work with pets as many tenants have pets

Compensation and Benefits:
  • For the Overnight Housing Support Worker, Fred Victor offers an hourly rate of $29.40
  • 4 weeks of vacation to start + 1 float day
  • Generous paid sick leave allowance
  • A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family
coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide
variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
  • 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of
probation; you will contribute 4% of your gross salary to the same RRSP.
  • Access to employee and family assistance plan

How You Can Apply:
Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to
Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by
scanning the QR code:


Please note that we are currently soft-launching our new online hiring system through ADP.
During this transition, not all job postings are available in the system yet. We appreciate your
patience as we work through this transition. As part of the application process, applicants are
asked to upload their resume and a cover letter as one document describing their interest in
joining the Fred Victor team.


A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and
respected, and where every employee has the opportunity to realize their potential. As such, we welcome and
encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons
across the spectrum of sexual orientation and gender identities and have lived experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please
contact us in advance. We strive to provide reasonable accommodation whenever requested. Information received
relating to accommodation requests will be treated with confidentiality.

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