Medical Office Assistants jobs in Vancouver, BC

Luminary Health and Longevity Clinic
Location: Downtown Vancouver, BC
Job Type: Part-Time
Work Location: In Person
Compensation: $24.00–$28.00 per hour, based on experience and qualifications

About Us

Luminary Health and Longevity Clinic is a boutique integrative healthcare clinic in downtown Vancouver specializing in naturopathic medicine, preventative and longevity medicine, hormone optimization, regenerative therapies, IV treatments, and medical aesthetics.

We are seeking a professional, personable, and highly organized Patient Care Coordinator / Medical Office Assistant to join our growing team.

Our clinic operates in a fast-paced environment where exceptional patient care, efficiency, and attention to detail are essential. The ideal candidate is proactive, resourceful, and confident managing multiple responsibilities independently while maintaining a welcoming and professional patient experience.

Key Responsibilities

Patient Care & Reception

• Welcome patients and provide a warm, professional, and exceptional patient experience.
• Manage incoming calls, emails, patient inquiries, and appointment scheduling.
• Coordinate patient appointments, treatment plans, follow-up care, and referrals.
• Maintain accurate and confidential electronic medical records (EMR).
• Assist with patient intake forms, medical histories, consent forms, and administrative documentation.
• Communicate with healthcare practitioners, laboratories, pharmacies, and external medical offices.
• Assist with laboratory requisitions, LifeLabs blood testing coordination, and patient follow-ups.
• Provide information about clinic services, procedures, and office policies within the scope of the role.

Billing & Accounts Receivable

• Process patient payments, prepare invoices, and maintain accurate billing records.
• Track outstanding balances, missed payments, and accounts receivable.
• Follow up on overdue payments and resolve billing discrepancies professionally and promptly.
• Maintain organized records of financial transactions and payment follow-ups.

Clinic Administration & Organization

• Manage multiple priorities efficiently in a fast-paced clinical environment.
• Take clear, accurate notes, maintain organized task lists, and ensure assigned responsibilities are completed on time.
• Monitor outstanding administrative tasks and patient requests to ensure timely follow-through.
• Maintain an organized and welcoming reception area.
• Support daily clinic operations and collaborate with the team to improve administrative workflows.
• Assist with Instagram content posting and basic Canva designs as needed.

Qualifications & Experience

Required Qualifications & Skills

• Previous experience working in a medical clinic or healthcare practice.
• Experience using electronic medical records (EMR) systems.
• Fast, accurate and efficient data entry skills with exceptional attention to detail.
• Strong organizational, multitasking, and time-management abilities.
• Experience and confidence scheduling patient appointments, responding to new patient inquiries, and coordinating prospective patient bookings.
• A warm, outgoing, and personable nature with a genuine enjoyment of interacting with people.
• A confident, professional presence with excellent verbal and written communication skills.
• Ability to clearly communicate and consistently uphold clinic policies and boundaries while remaining kind, respectful, and professional.
• Strong interpersonal skills and the ability to build rapport with patients and colleagues.
• Reliability, punctuality, and a strong sense of accountability.
• Ability to work independently, take initiative, document instructions, and consistently follow through on assigned tasks.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Commitment to patient confidentiality and professional conduct.

Preferred Qualifications / Assets

• Medical Office Assistant (MOA) certification.
• Experience working in naturopathic, integrative healthcare, or medical aesthetics clinics.
• Knowledge of medical terminology, laboratory requisitions, LifeLabs procedures, and common blood tests.
• Experience with patient billing and accounts receivable.

Why Join Our Team?

• Work in a beautiful, modern boutique clinic in downtown Vancouver.
• Be part of a welcoming, supportive, and professional healthcare team.
• Competitive compensation of $24–$28 per hour, based on experience.
• Opportunities for professional development in integrative, aesthetic, and regenerative medicine.
• Exposure to innovative treatments, including IV therapy, PRP, hormone optimization, and longevity medicine.
• Employee discounts on eligible wellness services, professional skincare products, and aesthetic treatments.
• Opportunities for growth within an expanding clinic.

Benefits

• Company events
• Paid time off
• Employee discounts on eligible wellness services, skincare products, and aesthetic treatments
• Additional employee benefits may be considered following successful completion of the probationary period, subject to eligibility and company policy.

How to Apply

If you are passionate about integrative healthcare and delivering exceptional patient care, we would love to hear from you!

Please submit your resume and a brief cover letter outlining your relevant medical clinic experience and why you would be a great fit for Luminary Health and Longevity Clinic.

We appreciate all applications; however, only candidates selected for an interview will be contacted.

Pay: $23.00-$28.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Paid time off

Work Location: In person