Medical Office Assistant jobs in West Vancouver, BC

Clinic Receptionist / Patient Care Coordinator

Vancouver, BC | Permanent, Full-Time

Job Summary

Clinic Receptionist / Patient Care Coordinator

Echo Hearing Care | Vancouver (Kitsilano), BC

Permanent, Full-Time | $20.00–$26.00 per hour

Job Summary

Echo Hearing Care is an audiology clinic located in the Kitsilano neighbourhood of Vancouver. We are seeking a friendly, reliable, and organized Clinic Receptionist / Patient Care Coordinator to join our team on a permanent, full-time basis.

The ideal candidate enjoys working with people, has excellent interpersonal and communication skills, and takes pride in providing a welcoming and professional patient experience. This position requires someone who is confident working independently, demonstrates initiative, manages multiple responsibilities efficiently, and follows through on tasks without constant supervision.

You will be responsible for front desk reception, patient coordination, appointment scheduling, and administrative support to the clinician. We are looking for someone who values attention to detail, takes ownership of their responsibilities, and is interested in a stable, long-term position.

Key Responsibilities

• Welcome and assist patients professionally in person, by telephone, and by email.
• Schedule appointments, coordinate patient visits, and manage the daily clinic calendar.
• Maintain accurate electronic patient records, prepare invoices and administrative documents, and coordinate clinical reports and correspondence with healthcare providers.
• Process patient payments, insurance claims, and third-party funding documentation.
• Coordinate hearing aid orders, repairs, returns, warranties, and clinic inventory.
• Perform basic hearing aid cleaning, maintenance, troubleshooting, and minor repairs under the clinician's direction (training provided).
• Maintain a clean, organized, and professional clinic environment.
• Assist with community hearing screenings and educational outreach activities as needed.
• Keep the clinician informed of patient inquiries, scheduling changes, completed tasks, outstanding matters, and required follow-ups to ensure efficient clinic operations.

Qualifications

Required

• Minimum 1 year of patient-facing experience in a medical or allied healthcare clinic; 2 or more years preferred.
• Previous experience using an electronic medical records (EMR) system, including basic patient record management or appointment scheduling.
• Excellent spoken and written English, with the ability to communicate clearly, patiently, and professionally with patients, including those who may require additional assistance.
• Strong customer service and interpersonal skills, with a friendly, patient, and approachable manner.
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities and interruptions.
• Ability to work independently, take initiative, solve problems, and consistently follow through on responsibilities.
• Strong computer skills and the ability to learn new software and procedures efficiently.
• Dependable, adaptable, and comfortable working in a patient-focused healthcare environment.
• Legally authorized to work in Canada. Employer sponsorship is not available.

Preferred

• Previous experience in medical, dental, optometry, audiology, or another healthcare setting.
• Experience with medical billing, insurance processing, and healthcare office procedures.

Training will be provided for clinic-specific procedures, systems, and responsibilities.

Compensation & Benefits

• $20.00–$26.00 per hour, depending on experience and qualifications.
• Permanent, full-time employment.
• Quarterly performance bonuses following probation, providing additional earning opportunities.
• Structured onboarding and on-the-job training.
• Wage review following successful completion of training and probation, based on performance.
• Extended health, dental, and vision benefits after probation, subject to plan eligibility.
• Paid vacation.
• Employee and family discounts.

How to Apply

If you enjoy helping people, take pride in your work, and are interested in building a long-term career in healthcare administration, we encourage you to apply.

Please submit your resume through Indeed and complete the application screening questions. A brief cover letter introducing yourself and explaining your interest in the position is welcome.

Only candidates selected for an interview will be contacted.

Pay: $20.00-$26.00 per hour

Expected hours: 35.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Application question(s):

• What interests you about working in a small, independent healthcare clinic, and where do you see yourself professionally in the next five years?
• How many years of experience do you have in medical reception, allied healthcare administration, or customer-facing roles? Please briefly describe your relevant experience and responsibilities, including customer service, appointment scheduling, telephone communication, electronic records, and administrative tasks.
• Are you comfortable communicating fluently in spoken and written English with patients, including older adults and individuals with hearing difficulties?
• Based on your relevant experience and qualifications in relation to the responsibilities and requirements outlined in this job posting, what is your expected starting hourly wage?
• If selected, when would you be available to start?
• Are you legally authorized to work in Canada?
• What city or municipality are you currently located in?

Experience:

• patient-facing administrative: 1 year (preferred)

Work Location: In person