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Medical Office Assistant jobs in Waterloo, ON

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    • Answer phone calls with excellent phone etiquette, addressing patient inquiries and concerns.
    • We are a non-assignment office with limited CDCP patients.
    • Answering phone calls, scheduling appointments, and managing patient inquiries.
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    • Patient Experience: Welcome patients, answer phone calls, respond to emails, and manage the patient check-in/check-out process.
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    • Support the front desk team as a dental receptionist by scheduling appointments, confirming patient information, and managing insurance documentation.
    • Communicate effectively with medical staff regarding patient needs and appointment changes.
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    • Make patients feel welcome and keep reception running smoothly.
    • Be the first point of contact for our patients when they step into our practice.
    • This role combines courteous service, accurate administrative work, and clear communication to help patients navigate check-in and appointments.
    • View all Podiatric Consultants jobs - Kitchener jobs - Medical Receptionist jobs in Kitchener, ON
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    • Maintaining and updating patient records, scanning documents into patient files.
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    • Welcome patients, support check-in and check-out, and coordinate appointments and routine office communications.
    • Dental receptionist: 1 years (required).
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    • We are currently seeking a Receptionist who can provide the warm, friendly welcome our patients have come to expect, while confidently managing the day-to-day…
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    • Cambridge, ON: reliably commute or plan to relocate before starting work (preferred).
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Job Post Details

Dental Receptionist / Dental Assistant
Dr Banni - Family Dental
Waterloo, ON
$25–$30 an hour
Full-time
Apply now

Job details

$25–$30 an hour
Paid time off, Dental care, Paid vacation, On-site parking
Full-time
Waterloo, ON

Full job description

Join our welcoming dental practice where patient care and team harmony are top priorities. We are committed to creating a friendly and supportive environment for both our patients and our staff. We take pride in delivering high-quality dental care.

We are a non-assignment office with limited CDCP patients.

This position is primarily for a dental receptionist. However on busy days, it would be an advantage to have someone with dental assisting experience- who could also take X-rays/impressions/Emerg exam- giving the team some flexibility.

Employee benefits:
- Paid vacation leave: 2 weeks in year 1, then 3 weeks from year 2

- Health spending account of $1000 once 2 years are completed

- Uniform allowance

- Clinic is closed 5 weeks in a year- 3 weeks staggered in summer, 2 weeks over Christmas

Responsibilities:

  • Greet patients and create a welcoming, friendly atmosphere
  • Answer phone calls with excellent phone etiquette, addressing patient inquiries and concerns.
  • Schedule and confirm appointments with accuracy and efficiency
  • Responsible for ensuring a full schedule for 1 dentist and 2 hygienists.
  • Process patient check-in and check-out
  • Maintain accurate patient records in Tracker software.
  • Process patient information and verify insurance eligibility.
  • Collect payments and process billing transactions efficiently
  • Communicate effectively with patients, families, and team members
  • Maintain a clean and organized front desk area to create a welcoming environment for clients

Skills:

  • Excellent communication skills — both verbal and written
  • Warm, friendly, and personable with a patient-first attitude
  • Previous experience in a dental office or as a Dental Receptionist is a must
  • Ability to follow directions and a 'can-do' attitude
  • Detail oriented
  • Proficient in using phone systems and electronic medical records software (experience with Tracker is a plus).
  • Excellent organizational skills with attention to detail in administrative tasks.
  • Ability to multitask and work efficiently in a fast-paced environment.

Job Type: Full-time

Pay: $25.00-$30.00 per hour

Expected hours: 34 – 40 per week

Benefits:

  • Dental care
  • On-site parking
  • Paid time off

Experience:

  • Dental office: 1 year (required)

Work Location: In person

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