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Medical Office Assistant jobs in Ottawa, ON

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    • Respond to online web inquiries, answer inbound phone inquiries, and communicate with prospective patients in a professional manner.
    • In this position, you will play a vital role in supporting the smooth operation of our clinic by handling various administrative tasks such as answering the…
    • Maintain patient demographics, confirm OHIP or private insurance coverage.
    • Critical thinking and problem-solving skills with a commitment to providing…
    • communicating with doctor's offices, medical clinics, and hospitals.
    • The ideal candidate can work independently, efficiently, and enjoys working with the…
    • Manage multi-line phone systems, rooming systems, schedule appointments, and confirm patient visits.
    • Prior experience with FHO medical office systems is highly…
    • Educate patients on oral hygiene and post-treatment care.
    • The ideal candidate will play a crucial role in providing exceptional patient care, assisting the…
    • Answer incoming phone calls and respond to patient inquiries promptly.
    • The successful candidate will be the first point of contact for patients, providing…
    • Schedule appointments and manage patient flow using electronic scheduling systems.
    • Prepare patient charts and documentation for provider review.
    • Benefits / practice supports:* Medical Office Assistant and administrative support, EMR onboarding and clinic workflow support, flexible scheduling, and on-site…
    • The Medical Office Secretary is responsible for general reception duties including: answering and directing patient phone calls to the appropriate health…
    • Handle multi-line phone systems to answer inquiries, confirm appointments, and address patient concerns.
    • This dual-role position offers an excellent opportunity…
    • Communicate with patients on the waitlist, providing updates on their status, estimated surgery dates, and necessary preparations.
    • Responding to telephone, email and in-person inquiries from patients, physicians & physician’s offices.
    • Scheduling & coordinating patient appointment for…
    • Knowledge of and adherence to patient privacy regulations (e.g., HIPAA) and ethical guidelines.
    • Consult with physicians as needed regarding scheduling and…
    • Welcome and assist patients in English and French, providing clear information with empathy and cultural sensitivity.
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Job Post Details

Patient Services Representative - job post

Herzig Eye Institute
1730 St-laurent, Boulevard, Ottawa, ON K1G 5L1
From $43,000 a year - Full-time

Job details

Pay

  • From $43,000 a year

Job type

  • Full-time

Location

1730 St-laurent, Boulevard, Ottawa, ON K1G 5L1

Full job description

Herzig Eye Institute is a centre of excellence in the field of laser vision correction and refractive cataract surgery. Our commitment is to provide patients with their best possible vision, by combining superior surgical treatments, and the highest level of patient care.

We are looking for a talented, motivated individual to join our lead management team. This is an opportunity for someone with professional administrative skills, natural people skills and a keen sense of attention to detail.

Essential Duties and Responsibilities

  • Ensure new patient leads are contacted and scheduled in a timely manner.
  • Respond to online web inquiries, answer inbound phone inquiries, and communicate with prospective patients in a professional manner.
  • Process incoming patient referrals and ensure seamless communication and updates are provided to referring doctors.
  • Manage workflows using our internal patient management system and lead management CRM.

Required Skills / Aptitude

  • Previous experience in a healthcare, optometry, or ophthalmology environment strongly preferred
  • Fluent in Microsoft Office applications (Word, Excel, PowerPoint)
  • Previous experience with EMR and Practice Management Systems preferred
  • Self-starter with a high degree of personal initiative
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Conversational French an asset
  • Customer service driven – focused on providing an exceptional patient experience
  • Ability to work in a fast paced environment
  • Flexibility and adaptability to changing roles and requirements
  • Please send your resume and cover letter explaining why you think you would be a good candidate for this position. We will be contacting qualified candidates for an in-person interview.

Job Type: Full-time

Job Type: Full-time

Pay: From $43,000.00 per year

Experience:

  • medical office: 2 years (required)

Language:

  • French (preferred)

Work Location: In person

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